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Measuring Your Success  Government 2.0 Audio portion 866-707-4547 - Pwd: 3864729# Kris Eriksen will moderate Laura Lee Dooley World Resources Institute http://www.wri.org Danielle Brigida National Wildlife Federation http://www.nwf.org
Are you looking at your  metrics? (Polling questions)
Why  measure? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What to  measure? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Excel is your friend … trends over time
…  deciding what data to collect …
Start with end  goal  in mind ,[object Object],[object Object],[object Object]
Website Measurement Tools Who’s coming to your site?
Tool: Google Analytics
Setting up   Google  Analytics ,[object Object],[object Object],[object Object],[object Object]
Tracking  Visitors, Pageviews
Traffic  Sources
Other Free Analytics Tools  www.crazyegg.com www.enquisite.com www.woopra.com
Onsite Website Survey Tools www.kampyle.com 4q.iperceptions.com
Make Metrics Accessible to Authors
Share Metrics with Widgets
www.webanalyticsassociation.org “DEFINITIONS”
RSS Feed Measurement Tools Who’s subscribing to you?
Tracking Subscriptions
Email Feed  vs. Subscription
Facebook | LinkedIn Measurement Tools Who’s connected to your mission?
Facebook Fan Page Tracking
LinkedIn | Facebook Groups
Look for Engagement…
Enjoy the  Organic Growth NWF Facebook Fans
Tracking Posts in Google Analytics http://www.wri.org/stories/2009/02/dear-climate-media-dont-forget-midwest?  utm_campaign=socialmedia&utm_medium=facebook&utm_source=wri-group
Twitter Measurement Tools Who’s talking to you?
Measuring  Engagement twitter.com/NWF twitter.com/worldresources 1 + 1 =
Twitter tools for measuring reach www.tweetake.com tweetburner.com tr.im www.twittercounter.com www.lessfriends.com
Some tools for measuring performance www.xefer.com/twitter/ twitter.grader.com www.twinfluence.com www.webanalyticsdemystified.com/ twitter
What Do We  Tweet? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
NWF: As followers grew…  More programs joined…
NWF: We Applied the  Tool  to  Compliment Our Work
NWF: Promoting Wildlife Watch on  Mallard  Duck  #NWF
Return can often be engagement…
…  In summary …
Growth  of Friends | Fans | Followers | Visits
Quality  of Friends | Fans | Followers | Visits ,[object Object],[object Object],[object Object],[object Object]
WHY?  Learn and  Apply Study…then Test! Originally uploaded to Flickr by Steven S.
Reaching Your Goals by the Numbers Satisfaction in Engagement Ambassador/Evangelist Ownership Word of Mouth Repeat Customers Relationship
Reaching Your Goals by the Numbers R  E  A  C  H $$ REVENUE $$ Engagement
Measuring the Immeasurable “ They like me, they really like me”
Recognition for online access / presence
Personal profile posts of content
Community steps forward to support
Integration of your info into other sites
Integration of your info into other sites
Invitations|participation in SM events
What Are Your Ideas?
Questions & Answers  Government 2.0 Laura Lee Dooley World Resources Institute http://www.wri.org [email_address] [email_address] Danielle Brigida National Wildlife Federation http://www.nwf.org [email_address] [email_address]

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