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What Have We Learned?
We need to improve our
          relationship




© billy Hunt
Advertising has to get better
Evolve to service delivery
Advertising
What’s Working
What’s Working
Still Monitoring
Still Monitoring
What’s Next?
Key Trends 2009
ACT NOW:
• Deliver utility & service


DEVELOP:
• Plan to support your social media presence


WATCH:
• Mobile/“Open” mobile devices
Deliver Utility & Service
Your Social Media Presence
Mobile/Apps
• App stores
• Android
• Kindle

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