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Chicago	
  |	
  November	
  12–16	
  
Integrated Search,
Social and Display
for Ecommerce
Sites	
  
Lisa	
  Raehsler	
  
Big	
  Click	
  Co	
  	
  
Found/	
  SEM	
  Strategy	
  Consultant	
  
Chicago	
  |	
  November	
  12–16,	
  2012	
  |	
  #SESCHI	
  
Today	
  
• Why	
  Integrated	
  markeEng?	
  
• Shopping	
  behavior	
  trends	
  
• Examples	
  of	
  integraEion	
  	
  
@LisaRocksSEM
Chicago	
  |	
  November	
  12–16,	
  2012	
  |	
  #SESCHI	
  
MulCple	
  Consumer	
  Paths	
  
•  Selling	
  has	
  become	
  more	
  complicated:	
  Search,	
  Social,	
  Display	
  
•  Shopping	
  behavior	
  has	
  changed	
  
•  Integrated	
  markeEng	
  using	
  online	
  markeEng	
  plaMorms	
  and	
  channels	
  to	
  support	
  a	
  markeEng	
  
goal	
  
@LisaRocksSEM
Chicago	
  |	
  November	
  12–16,	
  2012	
  |	
  #SESCHI	
  
MulC-­‐Device	
  Owners	
  Plan	
  To	
  Purchase	
  Online	
  Across	
  
Devices	
  
•  Shoppers	
  are	
  presented	
  more	
  opprintuniEes,	
  adverEsers	
  have	
  more	
  challenges	
  
@LisaRocksSEM
Chicago	
  |	
  November	
  12–16,	
  2012	
  |	
  #SESCHI	
  
Qualified	
  Conversion	
  Oriented	
  Traffic	
  Will	
  Come	
  From	
  A	
  Variety	
  
Of	
  Sources	
  
•  There	
  are	
  opportuniEes	
  to	
  integrate	
  these	
  channels	
  to	
  opEmize	
  conversions	
  
@LisaRocksSEM
• Search	
  results	
  
• LocaEons	
  /	
  maps	
  
• Product	
  lisEngs	
  /shopping	
  
• Display	
  
Search
• Smartphones	
  /	
  Tablets	
  
• LocaEons	
  /	
  maps	
  
• Shopping	
  Apps	
  
• Display	
  
Mobile
•  G+	
  
•  FacebooK	
  
•  TwiYer	
  
•  YouTube	
  
•  Pinterest	
  
Social
Chicago	
  |	
  November	
  12–16,	
  2012	
  |	
  #SESCHI	
  
IntegraCng	
  channels:	
  All	
  +	
  Social	
  
•  Broadcast	
  to	
  all	
  social	
  channels	
  
@LisaRocksSEM
Promo
Chicago	
  |	
  November	
  12–16,	
  2012	
  |	
  #SESCHI	
  
IntegraCng	
  channels:	
  Search	
  +	
  Social	
  
•  Google	
  Adwords	
  and	
  Google+	
  
•  Link	
  Google+	
  page	
  to	
  website	
  
and	
  link	
  Adwords	
  to	
  Google+	
  
page	
  
@LisaRocksSEM
Chicago	
  |	
  November	
  12–16,	
  2012	
  |	
  #SESCHI	
  
IntegraCng	
  channels:	
  Display	
  +	
  Social	
  
•  RetargeEng	
  ideas:	
  
•  Target	
  site	
  visitors	
  from	
  social	
  networks	
  to	
  
join	
  your	
  Facebook	
  page.	
  
•  Build	
  PPC	
  search	
  campaigns	
  around	
  “last	
  
minute	
  gi_s”	
  with	
  special	
  landing	
  pages.	
  
Target	
  visits	
  to	
  these	
  landing	
  pages	
  with	
  
gi_	
  ideas.	
  
•  Use	
  the	
  abandoned	
  shopping	
  cart	
  
technique	
  combined	
  with	
  a	
  sweet	
  offer	
  
like	
  30%	
  off	
  to	
  complete.	
  
•  Test	
  different	
  offer	
  types:	
  %	
  off,	
  $	
  off,	
  free	
  
shipping	
  etc	
  and	
  tag	
  unique	
  LPs	
  with	
  
similar	
  offers	
  
@LisaRocksSEM
Chicago	
  |	
  November	
  12–16,	
  2012	
  |	
  #SESCHI	
  
IntegraCng	
  Channels:	
  Search	
  +	
  Display	
  +	
  Social	
  
•  RetargeEng	
  on	
  YouTube	
  
•  Cross-­‐PlaMorm	
  RetargeEng-­‐	
  
collect	
  users	
  YouTube	
  
•  Target	
  people	
  across	
  the	
  
Google	
  Display	
  Network	
  who	
  
watched	
  a	
  certain	
  video	
  on	
  
YouTube	
  or	
  subscribed	
  to	
  your	
  
YouTube	
  channel.	
  
•  If	
  someone	
  visited	
  your	
  site	
  
already,	
  checked	
  out	
  a	
  certain	
  
category,	
  or	
  even	
  a	
  certain	
  
product,	
  you	
  can	
  target	
  that	
  
person	
  as	
  they	
  browse	
  
YouTube.	
  
@LisaRocksSEM
Chicago	
  |	
  November	
  12–16,	
  2012	
  |	
  #SESCHI	
  
IntegraCng	
  channels:	
  Mobile	
  &	
  Local	
  
•  4	
  in	
  5	
  mobile/tablet	
  owners	
  will	
  use	
  the	
  devices	
  
to	
  aid	
  in	
  holiday	
  shopping	
  
•  1in3	
  mobile	
  searches	
  are	
  local	
  
•  Websites	
  we	
  can	
  expect	
  to	
  see	
  research	
  in	
  
product	
  reviews	
  or	
  features.	
  
•  Users	
  consuming	
  content	
  are	
  farther	
  from	
  the	
  
conversion,	
  so	
  focus	
  efforts	
  at	
  the	
  boYom	
  of	
  the	
  
funnel.	
  
•  Make	
  mobile	
  ads	
  acEonable	
  with	
  ad	
  extensions	
  
@LisaRocksSEM
Chicago	
  |	
  November	
  12–16,	
  2012	
  |	
  #SESCHI	
  
IntegraCng	
  Channels:	
  Apps	
  +	
  Shopping	
  
•  Cross promote
apps from website
•  Promote apps in
Adwords
Chicago	
  |	
  November	
  12–16,	
  2012	
  |	
  #SESCHI	
  
IntegraCng	
  channels:	
  Social	
  
@LisaRocksSEM
Chicago	
  |	
  November	
  12–16,	
  2012	
  |	
  #SESCHI	
  
Integration with
Facebook
Chicago	
  |	
  November	
  12–16,	
  2012	
  |	
  #SESCHI	
  
Integration with
Twitter
Chicago	
  |	
  November	
  12–16,	
  2012	
  |	
  #SESCHI	
  
Missed
opportunity?
Chicago	
  |	
  November	
  12–16,	
  2012	
  |	
  #SESCHI	
  
Missed
opportunity?
Chicago	
  |	
  November	
  12–16,	
  2012	
  |	
  #SESCHI	
  
Top	
  Tips	
  
1 Capture Consumer Demand: 54% of consumers will start holiday
shopping before Black Friday
2 Make Sure Your Brand is Top of Mind: 46% of consumers plan to
spend more time shopping around for gifts this year because of the
economy
3 Open Attribution Window: While consumers are researching early,
31% plan to do the majority of their holiday shopping in early/mid
December
4 Capture undecided holiday shoppers with search: 37% of consumers
say search is their go-to source for gift ideas, and 51% plan to
research online but buy in-store
5 Implement full coverage for mobile and tablet: 4 in 5 mobile/tablet
owners will use their device for holiday shopping, and mobile users
continue searching after Christmas	
  
1 Be consistent across channels
2 Integrate channels + platforms
3 Look for opportunities to promote
@LisaRocksSEM

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Integrated Search, Social, and Display for Ecommerce Sites Lisa Raehsler at SES Chicago 2012

  • 1. Chicago  |  November  12–16   Integrated Search, Social and Display for Ecommerce Sites   Lisa  Raehsler   Big  Click  Co     Found/  SEM  Strategy  Consultant  
  • 2. Chicago  |  November  12–16,  2012  |  #SESCHI   Today   • Why  Integrated  markeEng?   • Shopping  behavior  trends   • Examples  of  integraEion     @LisaRocksSEM
  • 3. Chicago  |  November  12–16,  2012  |  #SESCHI   MulCple  Consumer  Paths   •  Selling  has  become  more  complicated:  Search,  Social,  Display   •  Shopping  behavior  has  changed   •  Integrated  markeEng  using  online  markeEng  plaMorms  and  channels  to  support  a  markeEng   goal   @LisaRocksSEM
  • 4. Chicago  |  November  12–16,  2012  |  #SESCHI   MulC-­‐Device  Owners  Plan  To  Purchase  Online  Across   Devices   •  Shoppers  are  presented  more  opprintuniEes,  adverEsers  have  more  challenges   @LisaRocksSEM
  • 5. Chicago  |  November  12–16,  2012  |  #SESCHI   Qualified  Conversion  Oriented  Traffic  Will  Come  From  A  Variety   Of  Sources   •  There  are  opportuniEes  to  integrate  these  channels  to  opEmize  conversions   @LisaRocksSEM • Search  results   • LocaEons  /  maps   • Product  lisEngs  /shopping   • Display   Search • Smartphones  /  Tablets   • LocaEons  /  maps   • Shopping  Apps   • Display   Mobile •  G+   •  FacebooK   •  TwiYer   •  YouTube   •  Pinterest   Social
  • 6. Chicago  |  November  12–16,  2012  |  #SESCHI   IntegraCng  channels:  All  +  Social   •  Broadcast  to  all  social  channels   @LisaRocksSEM Promo
  • 7. Chicago  |  November  12–16,  2012  |  #SESCHI   IntegraCng  channels:  Search  +  Social   •  Google  Adwords  and  Google+   •  Link  Google+  page  to  website   and  link  Adwords  to  Google+   page   @LisaRocksSEM
  • 8. Chicago  |  November  12–16,  2012  |  #SESCHI   IntegraCng  channels:  Display  +  Social   •  RetargeEng  ideas:   •  Target  site  visitors  from  social  networks  to   join  your  Facebook  page.   •  Build  PPC  search  campaigns  around  “last   minute  gi_s”  with  special  landing  pages.   Target  visits  to  these  landing  pages  with   gi_  ideas.   •  Use  the  abandoned  shopping  cart   technique  combined  with  a  sweet  offer   like  30%  off  to  complete.   •  Test  different  offer  types:  %  off,  $  off,  free   shipping  etc  and  tag  unique  LPs  with   similar  offers   @LisaRocksSEM
  • 9. Chicago  |  November  12–16,  2012  |  #SESCHI   IntegraCng  Channels:  Search  +  Display  +  Social   •  RetargeEng  on  YouTube   •  Cross-­‐PlaMorm  RetargeEng-­‐   collect  users  YouTube   •  Target  people  across  the   Google  Display  Network  who   watched  a  certain  video  on   YouTube  or  subscribed  to  your   YouTube  channel.   •  If  someone  visited  your  site   already,  checked  out  a  certain   category,  or  even  a  certain   product,  you  can  target  that   person  as  they  browse   YouTube.   @LisaRocksSEM
  • 10. Chicago  |  November  12–16,  2012  |  #SESCHI   IntegraCng  channels:  Mobile  &  Local   •  4  in  5  mobile/tablet  owners  will  use  the  devices   to  aid  in  holiday  shopping   •  1in3  mobile  searches  are  local   •  Websites  we  can  expect  to  see  research  in   product  reviews  or  features.   •  Users  consuming  content  are  farther  from  the   conversion,  so  focus  efforts  at  the  boYom  of  the   funnel.   •  Make  mobile  ads  acEonable  with  ad  extensions   @LisaRocksSEM
  • 11. Chicago  |  November  12–16,  2012  |  #SESCHI   IntegraCng  Channels:  Apps  +  Shopping   •  Cross promote apps from website •  Promote apps in Adwords
  • 12. Chicago  |  November  12–16,  2012  |  #SESCHI   IntegraCng  channels:  Social   @LisaRocksSEM
  • 13. Chicago  |  November  12–16,  2012  |  #SESCHI   Integration with Facebook
  • 14. Chicago  |  November  12–16,  2012  |  #SESCHI   Integration with Twitter
  • 15. Chicago  |  November  12–16,  2012  |  #SESCHI   Missed opportunity?
  • 16. Chicago  |  November  12–16,  2012  |  #SESCHI   Missed opportunity?
  • 17. Chicago  |  November  12–16,  2012  |  #SESCHI   Top  Tips   1 Capture Consumer Demand: 54% of consumers will start holiday shopping before Black Friday 2 Make Sure Your Brand is Top of Mind: 46% of consumers plan to spend more time shopping around for gifts this year because of the economy 3 Open Attribution Window: While consumers are researching early, 31% plan to do the majority of their holiday shopping in early/mid December 4 Capture undecided holiday shoppers with search: 37% of consumers say search is their go-to source for gift ideas, and 51% plan to research online but buy in-store 5 Implement full coverage for mobile and tablet: 4 in 5 mobile/tablet owners will use their device for holiday shopping, and mobile users continue searching after Christmas   1 Be consistent across channels 2 Integrate channels + platforms 3 Look for opportunities to promote @LisaRocksSEM