Management Development - ICT-led Business Transformation (Resources Management ICT) by Prasena's Lukas Ritzel & Isabelle Michelet

1. Management Development Seminar ICT-led Business Transformation By Lukas Ritzel, April 23 2007

2. Conditions for Sustained Viability

3. Technology Partnership

4. Organizations Need an Infostructure The infostructure is the technological solution enabling this:

5. ICT Solutions Now Available Web 2

6. Some of 2006/2007 clients evaluated

7. The Value of your Infostructure Efficiency Effectiveness Reach Structure Opportunity (cost) (Operations) (Boundaries) (Industry) (Markets) Source: EIU and IBM Global Services “Assessing the strategic value of information technology” Innovators (11%) Fast Followers (22%) Traditionalists (67%) Infostructure Value Patterns of Investments

19. Status: Empowerment vs. Value Source: Prasena’s yearly ICT Competitiveness Surveys

22. Drawing: Cécile Périnelle-Michelet Old-model stand-alone computer (if any) Paper domination (files, binders, trays, books, post-it, flying sheets…) Small traditional desk Old-model telephone The employee mainly works with telephone, pen and paper. The computer is used for word processing, if at all Working time is monitored Hard white light from ceiling neon lighting Dress code is strict (uniform, full suit) Simple revolving chair, no armrest Working Environment # 1: Cramped cubicles are separated by 1.80m high partitions; senior managers have larger individual offices behind closed doors.

23. Drawing: Cécile Périnelle-Michelet Reasonably recent desktop with sound, connected to LAN Paper is used but controlled Spacious L-shaped desk, adapted to computer work Modern wireless telephone with speakerphone The employee mainly works with telephone, paper, fax and computer. Offices are equipped with printers and fax machines Natural light supplemented with halogen lamps Dress code is business elegant (suit with no vest, no uniform) Working Environment # 2: Glass-walled offices for 1 to 4 people (those for one person also have a small comfortable sitting area). Comfortable revolving chair with armrest Mobile phones are sometimes used Personal touch (family photos…)

24. Drawing: Cécile Périnelle-Michelet Recent multimedia notebook, connected to intranet Hardly any paper except mail and reference books Mobile phone with headset The employee mainly works with portable computer and telephone. Office is equipped with printer/fax/scanner/copy machine Natural light supplemented with halogen lamps Dress code is business casual (suit with no vest and tie, no uniform). Hairdo code is liberal Working Environment # 3: Open landscaped working area for all, modern ergonomic working stations (not always permanently assigned to employees) Ergonomic revolving chair PDAs are sometimes used Conference room for large meetings and private conversations R&R area with TV, video and CD/DVD facilities Banners stressing corporate values Comfort features (coffee machine, food, plants) Children and pets are allowed in the office

25. Drawing: Cécile Périnelle-Michelet Latest notebook, connected to Internet No paper The employee works virtually (teleworker) Virtual work tools (webcam, speaker, headphones) Natural light or whatever preferred light Total freedom in dress code, hairdo code, furniture, working position, working hours Working Environment # 4: Home or anywhere else, as the employee chooses. Virtual conference room with text and voice chats, video and visuals Friendly family or other environment Mobile phone serving as modem, PDA

26. Virtual Work Tool Write and read Talk and listen View and browse Participants can: This is the replica of your conference room – in the cyberspace

28. School Networks http://www.ccc.edu/ Working in a Connected World

29. eLearning http://www.alado.net/hpu Working in a Connected World

30. Online Public Services http://www.alado.net/usps Working in a Connected World

31. Communities of Practice http://www.alado.net/webheads Working in a Connected World