To successfully achieve IT Service Management (ITSM) best practices, organizations need to adopt multiple ITSM frameworks and standards.
This presentation describes when and how to integrate the most widely used ITSM frameworks and standards, such as ITIL®, COBIT, ISO/IEC 20000 and Microsoft Operations Framework (MOF).
19. Implementing ITIL
From Help Desk to
Service Desk ITIL SOA
Visible OPS
ITIL PPO
ITIL Managing Across ITIL RCV
ITIL Service Strategy the Lifecycle
ITIL OSA
ITIL Service Design
g
ITIL Service Transition
Service Transition
ITIL Service Operation Overview
ITIL Continual
Service Operation
Service Improvement
Overview
ITIL
Foundation
ISO/IEC 20000
Foundation
Apollo 13
p
MOF
Foundation
ITIL Executive Briefing
Customer Service
Excellence
ITSM ITIL
Leadership Overview
Building Blocks of
Process Design