1. What you need to know to be an
Informed Consumer!

2.  TUES: How to be a responsible consumer!
 WED: Paying for Purchases
 THURS: Exchanges and Returns
 FRI: Consumer Protection

3.  Being fair, courteous and law-abiding
 Helps stores and companies run smoothly.
 Benefits the consumer and the producer!
 Helps to prevent “hidden costs”.

4. • Who cleans and
Careless/ repairs?
damaged • Can item be
resold?
theft
• Who pays for
stolen items?
• Who pays extra
Improper work hours?
returns • “Mark downs”
in cost!

5.  Return clothes neatly  Don’t try on clothes that
won’t fit
 Be politeness  Leaving the changeroom a
 Ask for help. disaster!
 Respect sales associates  Mix match clothing
 Lend a hand  Put away clothes
improperly
 Use appropriate  Misbehaving kids
language, talking  Refold clothing
quietly  Hiding clothing
 Be quiet  Price switching/leave tags
 Have realistic on
expectations  Don’t stalk!
Dos Don’ts

6. Making shopping more enjoyable!

7.  Even when frustrated!
 Don’t complain loudly
 Waiting in line
 Politeness
 Put yourself in the
customer’s or clerk’s
shoes

9.  Try on what fits
 Watch out for make-
up stains
 Remove Shoes
 Leave the tags on
 Re-hang clothing

10.  Canyou return
items?
 What is needed?
 How long to return?
 Cash or store credit?
 Gift receipts.

11.  Shoplifting hurts
everyone!
 Can increase
“hidden costs” for
consumer.
 Business costs for
merchandiser.

12.  http://www.cbc.ca/video/#/Shows/1221254
309/ID=1328491545
CBC Documentary.
“The Secret World of Shoplifting” (2009)

13.  What is the best way to “complain
effectively”?
1. Return to the store
2. Write a letter to the store
3. Write to manufacturer (customer relations)
4. Contact Better Business Bureau (mediator)