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SOCIAL MEDIA IN THE
   WORKPLACE
     Personal to Public
KIAR OLSON
Director of New Media & Bacon Lover
              Element

         @macdesign13
    macdesign13.wordpress.com
         goelement.com

         #SocMedAtWork
WHAT IS SOCIAL MEDIA?
WHAT IS SOCIAL MEDIA?
The best way to define social media is to break
it down. Media is an instrument on
communication, like a newspaper or a radio, so
social media would be a social instrument of
communication.
TYPES OF SOCIAL MEDIA


 twitter   facebook    youtube     Flickr    LinkedIn




 myspace   delicious   Pinterest WordPress   Blogger
HOW DO I KNOW?
BUSINESS OR PERSONAL?
BUSINESS OR PERSONAL?
• Should   you keep separate profiles for business and personal
 use?
BUSINESS OR PERSONAL?
• Should   you keep separate profiles for business and personal
 use?

• Should   I follow back everyone who sends me a request?
BUSINESS OR PERSONAL?
• Should   you keep separate profiles for business and personal
 use?

• Should   I follow back everyone who sends me a request?

• Can   I have to many followers?
BUSINESS OR PERSONAL?
• Should   you keep separate profiles for business and personal
 use?

• Should   I follow back everyone who sends me a request?

• Can   I have to many followers?

• Should   I post photos or video?
BUSINESS OR PERSONAL?
• Should   you keep separate profiles for business and personal
 use?

• Should   I follow back everyone who sends me a request?

• Can   I have to many followers?

• Should   I post photos or video?

• Should   I post my resume?
DO EMPLOYERS CHECK?




       2010 Jobvite Social Recruiting Survey
DO EMPLOYERS CHECK?

• Will
     my employer or future employer check out my social
 media profiles?




                       2010 Jobvite Social Recruiting Survey
DO EMPLOYERS CHECK?

• Will
     my employer or future employer check out my social
 media profiles?

• YES!   92% will!


                       2010 Jobvite Social Recruiting Survey
NOT A GOOD IDEA TO POST
NOT A GOOD IDEA TO POST
RULES TO FOLLOW
RULES TO FOLLOW
1. Never post anything that you would feel
uncomfortable discussing in the lunchroom at
work. I often go further and say if you wouldn’t be
comfortable sharing with your grandmother, spouse, and boss
what you have posted online, then you should probably re-
think the post.
RULES TO FOLLOW
1. Never post anything that you would feel
uncomfortable discussing in the lunchroom at
work. I often go further and say if you wouldn’t be
comfortable sharing with your grandmother, spouse, and boss
what you have posted online, then you should probably re-
think the post.


2. Don’t post confidential information online,
regardless of your privacy settings. Privacy settings
change often and are misunderstood. Treat all of your
accounts as if they were completely public and you shouldn’t
run into any of these problems down the road. The old “I
thought I had my privacy settings turned on” doesn’t hold up
in a job interview.
RULES TO FOLLOW
1. Never post anything that you would feel
uncomfortable discussing in the lunchroom at
work. I often go further and say if you wouldn’t be
comfortable sharing with your grandmother, spouse, and boss
what you have posted online, then you should probably re-
think the post.


2. Don’t post confidential information online,
regardless of your privacy settings. Privacy settings
change often and are misunderstood. Treat all of your
accounts as if they were completely public and you shouldn’t
run into any of these problems down the road. The old “I
thought I had my privacy settings turned on” doesn’t hold up
in a job interview.


3.Sanitize. If you have explicit photos of you online, have
posted inappropriate content, or are friends with the “wrong
crowd,” it’s never too late to start to make it better.  Start by
removing the offending photos and posts, then let your
“friends” know your new approach to social media.
RULES TO FOLLOW
1. Never post anything that you would feel                          4. Promote the good. Now start posting photos and
uncomfortable discussing in the lunchroom at                        messages that you DO want the whole world to see. This
work. I often go further and say if you wouldn’t be                 could be tasteful photos, insightful comments about your
comfortable sharing with your grandmother, spouse, and boss         industry, reports on local events, or even comments on what
what you have posted online, then you should probably re-           you are working on for school or work.
think the post.


2. Don’t post confidential information online,
regardless of your privacy settings. Privacy settings
change often and are misunderstood. Treat all of your
accounts as if they were completely public and you shouldn’t
run into any of these problems down the road. The old “I
thought I had my privacy settings turned on” doesn’t hold up
in a job interview.


3.Sanitize. If you have explicit photos of you online, have
posted inappropriate content, or are friends with the “wrong
crowd,” it’s never too late to start to make it better.  Start by
removing the offending photos and posts, then let your
“friends” know your new approach to social media.
RULES TO FOLLOW
1. Never post anything that you would feel                          4. Promote the good. Now start posting photos and
uncomfortable discussing in the lunchroom at                        messages that you DO want the whole world to see. This
work. I often go further and say if you wouldn’t be                 could be tasteful photos, insightful comments about your
comfortable sharing with your grandmother, spouse, and boss         industry, reports on local events, or even comments on what
what you have posted online, then you should probably re-           you are working on for school or work.
think the post.

                                                                    5. Don’t brag about, or admit to, anything even
2. Don’t post confidential information online,                       close to a crime. It’s very easy to jump to conclusions
regardless of your privacy settings. Privacy settings               online, so even if you are innocent, don’t do it.
change often and are misunderstood. Treat all of your
accounts as if they were completely public and you shouldn’t
run into any of these problems down the road. The old “I
thought I had my privacy settings turned on” doesn’t hold up
in a job interview.


3.Sanitize. If you have explicit photos of you online, have
posted inappropriate content, or are friends with the “wrong
crowd,” it’s never too late to start to make it better.  Start by
removing the offending photos and posts, then let your
“friends” know your new approach to social media.
RULES TO FOLLOW
1. Never post anything that you would feel                          4. Promote the good. Now start posting photos and
uncomfortable discussing in the lunchroom at                        messages that you DO want the whole world to see. This
work. I often go further and say if you wouldn’t be                 could be tasteful photos, insightful comments about your
comfortable sharing with your grandmother, spouse, and boss         industry, reports on local events, or even comments on what
what you have posted online, then you should probably re-           you are working on for school or work.
think the post.

                                                                    5. Don’t brag about, or admit to, anything even
2. Don’t post confidential information online,                       close to a crime. It’s very easy to jump to conclusions
regardless of your privacy settings. Privacy settings               online, so even if you are innocent, don’t do it.
change often and are misunderstood. Treat all of your
accounts as if they were completely public and you shouldn’t
run into any of these problems down the road. The old “I            6. Remove postings by others that may get you in
thought I had my privacy settings turned on” doesn’t hold up        trouble. It’s not only the information that you post that
in a job interview.                                                 could damage your reputation. Watch what people post on
                                                                    your profile and remove or edit as necessary.

3.Sanitize. If you have explicit photos of you online, have
posted inappropriate content, or are friends with the “wrong
crowd,” it’s never too late to start to make it better.  Start by
removing the offending photos and posts, then let your
“friends” know your new approach to social media.
RULES TO FOLLOW




  http://davidhallsocialmedia.com/2011/02/02/reputationmanagement/
RULES TO FOLLOW
7. Be considerate when you are posting things.
Don’t set out to try and embarrass your friends. It may be
funny now, but it may hurt them (and you) when it comes to
career opportunities.




                                    http://davidhallsocialmedia.com/2011/02/02/reputationmanagement/
RULES TO FOLLOW
7. Be considerate when you are posting things.
Don’t set out to try and embarrass your friends. It may be
funny now, but it may hurt them (and you) when it comes to
career opportunities.


8. Monitor your information. Google your name often,
look for new photos, see what people are saying about you. If
you know what’s out there you can take action if necessary.
You don’t know what you don’t know.




                                     http://davidhallsocialmedia.com/2011/02/02/reputationmanagement/
RULES TO FOLLOW
7. Be considerate when you are posting things.
Don’t set out to try and embarrass your friends. It may be
funny now, but it may hurt them (and you) when it comes to
career opportunities.


8. Monitor your information. Google your name often,
look for new photos, see what people are saying about you. If
you know what’s out there you can take action if necessary.
You don’t know what you don’t know.


9. Don’t use social media during work hours,
unless it’s a part of your job. Granted, this one is more
of a “keep your job” than “get a job” tip, but still equally as
relevant.




                                      http://davidhallsocialmedia.com/2011/02/02/reputationmanagement/
RULES TO FOLLOW
7. Be considerate when you are posting things.
Don’t set out to try and embarrass your friends. It may be
funny now, but it may hurt them (and you) when it comes to
career opportunities.


8. Monitor your information. Google your name often,
look for new photos, see what people are saying about you. If
you know what’s out there you can take action if necessary.
You don’t know what you don’t know.


9. Don’t use social media during work hours,
unless it’s a part of your job. Granted, this one is more
of a “keep your job” than “get a job” tip, but still equally as
relevant.


10. Be careful as you mix your personal and
professional contacts online. Be sure to pause and
think that you have to see these people every day, you may
not want to be online friends.
                                      http://davidhallsocialmedia.com/2011/02/02/reputationmanagement/
RULES TO FOLLOW
7. Be considerate when you are posting things.                               11. Don’t disclose personal information that you
Don’t set out to try and embarrass your friends. It may be                   are not comfortable having in the public domain.
funny now, but it may hurt them (and you) when it comes to                   This can include your cell phone number, address, full birth
career opportunities.                                                        date, etc.


8. Monitor your information. Google your name often,
look for new photos, see what people are saying about you. If
you know what’s out there you can take action if necessary.
You don’t know what you don’t know.


9. Don’t use social media during work hours,
unless it’s a part of your job. Granted, this one is more
of a “keep your job” than “get a job” tip, but still equally as
relevant.


10. Be careful as you mix your personal and
professional contacts online. Be sure to pause and
think that you have to see these people every day, you may
not want to be online friends.
                                      http://davidhallsocialmedia.com/2011/02/02/reputationmanagement/
RULES TO FOLLOW
7. Be considerate when you are posting things.                               11. Don’t disclose personal information that you
Don’t set out to try and embarrass your friends. It may be                   are not comfortable having in the public domain.
funny now, but it may hurt them (and you) when it comes to                   This can include your cell phone number, address, full birth
career opportunities.                                                        date, etc.


8. Monitor your information. Google your name often,                         12. Understand and raise your privacy settings.
look for new photos, see what people are saying about you. If                Even tough your security settings are maxed out, always
you know what’s out there you can take action if necessary.                  assume your information and photos can be leaked. Security
You don’t know what you don’t know.                                          settings have been known to vanish during platform upgrades
                                                                             (Facebook), so check back often.

9. Don’t use social media during work hours,
unless it’s a part of your job. Granted, this one is more
of a “keep your job” than “get a job” tip, but still equally as
relevant.


10. Be careful as you mix your personal and
professional contacts online. Be sure to pause and
think that you have to see these people every day, you may
not want to be online friends.
                                      http://davidhallsocialmedia.com/2011/02/02/reputationmanagement/
RESOURCES
RESOURCES
• Hootsuite.com                    • SocialMention.com
 Manage multiple SM outlets         Track your social media reach


• TweetDeck                        • ReactorSocial.com
 Twitter client                     Social media stats and monitoring. (Business
                                    only)
• goo.gl
 URL shrinker                      • Twellow.com
                                    Advanced search for Twitter
• NameChk.com
 Profile name checker               • Google Alerts
                                    Saved keyword searches
EMERGENCY PLANS
EMERGENCY PLANS
• Look   at the problem
EMERGENCY PLANS
• Look   at the problem

• Accentuate   the positive
EMERGENCY PLANS
• Look   at the problem

• Accentuate    the positive

• Directly   deal with the issue
EMERGENCY PLANS
• Look    at the problem

• Accentuate    the positive

• Directly   deal with the issue

• Don’t   wait for time to pass
EMERGENCY PLANS
• Look    at the problem

• Accentuate    the positive

• Directly   deal with the issue

• Don’t   wait for time to pass

• Have    a social media policy
EMERGENCY PLANS
• Look    at the problem           • Look   at your options

• Accentuate    the positive

• Directly   deal with the issue

• Don’t   wait for time to pass

• Have    a social media policy
EMERGENCY PLANS
• Look    at the problem           • Look   at your options

• Accentuate    the positive        • Delete   comment or post

• Directly   deal with the issue

• Don’t   wait for time to pass

• Have    a social media policy
EMERGENCY PLANS
• Look    at the problem           • Look   at your options

• Accentuate    the positive        • Delete   comment or post

• Directly   deal with the issue    • Post
                                         a apology or positive
                                      comment
• Don’t   wait for time to pass

• Have    a social media policy
EMERGENCY PLANS
• Look    at the problem           • Look   at your options

• Accentuate    the positive        • Delete   comment or post

• Directly   deal with the issue    • Post
                                         a apology or positive
                                      comment
• Don’t   wait for time to pass
                                    • Show   your loyalty to
• Have    a social media policy       people or company
                                      affected
KIAR OLSON
Director of New Media & Bacon Lover
              Element

         @macdesign13
    macdesign13.wordpress.com
         goelement.com

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Social Media in the Workplace - Current 4-12

  • 1. SOCIAL MEDIA IN THE WORKPLACE Personal to Public
  • 2. KIAR OLSON Director of New Media & Bacon Lover Element @macdesign13 macdesign13.wordpress.com goelement.com #SocMedAtWork
  • 3. WHAT IS SOCIAL MEDIA?
  • 4. WHAT IS SOCIAL MEDIA? The best way to define social media is to break it down. Media is an instrument on communication, like a newspaper or a radio, so social media would be a social instrument of communication.
  • 5. TYPES OF SOCIAL MEDIA twitter facebook youtube Flickr LinkedIn myspace delicious Pinterest WordPress Blogger
  • 6. HOW DO I KNOW?
  • 8. BUSINESS OR PERSONAL? • Should you keep separate profiles for business and personal use?
  • 9. BUSINESS OR PERSONAL? • Should you keep separate profiles for business and personal use? • Should I follow back everyone who sends me a request?
  • 10. BUSINESS OR PERSONAL? • Should you keep separate profiles for business and personal use? • Should I follow back everyone who sends me a request? • Can I have to many followers?
  • 11. BUSINESS OR PERSONAL? • Should you keep separate profiles for business and personal use? • Should I follow back everyone who sends me a request? • Can I have to many followers? • Should I post photos or video?
  • 12. BUSINESS OR PERSONAL? • Should you keep separate profiles for business and personal use? • Should I follow back everyone who sends me a request? • Can I have to many followers? • Should I post photos or video? • Should I post my resume?
  • 13. DO EMPLOYERS CHECK? 2010 Jobvite Social Recruiting Survey
  • 14. DO EMPLOYERS CHECK? • Will my employer or future employer check out my social media profiles? 2010 Jobvite Social Recruiting Survey
  • 15. DO EMPLOYERS CHECK? • Will my employer or future employer check out my social media profiles? • YES! 92% will! 2010 Jobvite Social Recruiting Survey
  • 16. NOT A GOOD IDEA TO POST
  • 17. NOT A GOOD IDEA TO POST
  • 19. RULES TO FOLLOW 1. Never post anything that you would feel uncomfortable discussing in the lunchroom at work. I often go further and say if you wouldn’t be comfortable sharing with your grandmother, spouse, and boss what you have posted online, then you should probably re- think the post.
  • 20. RULES TO FOLLOW 1. Never post anything that you would feel uncomfortable discussing in the lunchroom at work. I often go further and say if you wouldn’t be comfortable sharing with your grandmother, spouse, and boss what you have posted online, then you should probably re- think the post. 2. Don’t post confidential information online, regardless of your privacy settings. Privacy settings change often and are misunderstood. Treat all of your accounts as if they were completely public and you shouldn’t run into any of these problems down the road. The old “I thought I had my privacy settings turned on” doesn’t hold up in a job interview.
  • 21. RULES TO FOLLOW 1. Never post anything that you would feel uncomfortable discussing in the lunchroom at work. I often go further and say if you wouldn’t be comfortable sharing with your grandmother, spouse, and boss what you have posted online, then you should probably re- think the post. 2. Don’t post confidential information online, regardless of your privacy settings. Privacy settings change often and are misunderstood. Treat all of your accounts as if they were completely public and you shouldn’t run into any of these problems down the road. The old “I thought I had my privacy settings turned on” doesn’t hold up in a job interview. 3.Sanitize. If you have explicit photos of you online, have posted inappropriate content, or are friends with the “wrong crowd,” it’s never too late to start to make it better.  Start by removing the offending photos and posts, then let your “friends” know your new approach to social media.
  • 22. RULES TO FOLLOW 1. Never post anything that you would feel 4. Promote the good. Now start posting photos and uncomfortable discussing in the lunchroom at messages that you DO want the whole world to see. This work. I often go further and say if you wouldn’t be could be tasteful photos, insightful comments about your comfortable sharing with your grandmother, spouse, and boss industry, reports on local events, or even comments on what what you have posted online, then you should probably re- you are working on for school or work. think the post. 2. Don’t post confidential information online, regardless of your privacy settings. Privacy settings change often and are misunderstood. Treat all of your accounts as if they were completely public and you shouldn’t run into any of these problems down the road. The old “I thought I had my privacy settings turned on” doesn’t hold up in a job interview. 3.Sanitize. If you have explicit photos of you online, have posted inappropriate content, or are friends with the “wrong crowd,” it’s never too late to start to make it better.  Start by removing the offending photos and posts, then let your “friends” know your new approach to social media.
  • 23. RULES TO FOLLOW 1. Never post anything that you would feel 4. Promote the good. Now start posting photos and uncomfortable discussing in the lunchroom at messages that you DO want the whole world to see. This work. I often go further and say if you wouldn’t be could be tasteful photos, insightful comments about your comfortable sharing with your grandmother, spouse, and boss industry, reports on local events, or even comments on what what you have posted online, then you should probably re- you are working on for school or work. think the post. 5. Don’t brag about, or admit to, anything even 2. Don’t post confidential information online, close to a crime. It’s very easy to jump to conclusions regardless of your privacy settings. Privacy settings online, so even if you are innocent, don’t do it. change often and are misunderstood. Treat all of your accounts as if they were completely public and you shouldn’t run into any of these problems down the road. The old “I thought I had my privacy settings turned on” doesn’t hold up in a job interview. 3.Sanitize. If you have explicit photos of you online, have posted inappropriate content, or are friends with the “wrong crowd,” it’s never too late to start to make it better.  Start by removing the offending photos and posts, then let your “friends” know your new approach to social media.
  • 24. RULES TO FOLLOW 1. Never post anything that you would feel 4. Promote the good. Now start posting photos and uncomfortable discussing in the lunchroom at messages that you DO want the whole world to see. This work. I often go further and say if you wouldn’t be could be tasteful photos, insightful comments about your comfortable sharing with your grandmother, spouse, and boss industry, reports on local events, or even comments on what what you have posted online, then you should probably re- you are working on for school or work. think the post. 5. Don’t brag about, or admit to, anything even 2. Don’t post confidential information online, close to a crime. It’s very easy to jump to conclusions regardless of your privacy settings. Privacy settings online, so even if you are innocent, don’t do it. change often and are misunderstood. Treat all of your accounts as if they were completely public and you shouldn’t run into any of these problems down the road. The old “I 6. Remove postings by others that may get you in thought I had my privacy settings turned on” doesn’t hold up trouble. It’s not only the information that you post that in a job interview. could damage your reputation. Watch what people post on your profile and remove or edit as necessary. 3.Sanitize. If you have explicit photos of you online, have posted inappropriate content, or are friends with the “wrong crowd,” it’s never too late to start to make it better.  Start by removing the offending photos and posts, then let your “friends” know your new approach to social media.
  • 25. RULES TO FOLLOW http://davidhallsocialmedia.com/2011/02/02/reputationmanagement/
  • 26. RULES TO FOLLOW 7. Be considerate when you are posting things. Don’t set out to try and embarrass your friends. It may be funny now, but it may hurt them (and you) when it comes to career opportunities. http://davidhallsocialmedia.com/2011/02/02/reputationmanagement/
  • 27. RULES TO FOLLOW 7. Be considerate when you are posting things. Don’t set out to try and embarrass your friends. It may be funny now, but it may hurt them (and you) when it comes to career opportunities. 8. Monitor your information. Google your name often, look for new photos, see what people are saying about you. If you know what’s out there you can take action if necessary. You don’t know what you don’t know. http://davidhallsocialmedia.com/2011/02/02/reputationmanagement/
  • 28. RULES TO FOLLOW 7. Be considerate when you are posting things. Don’t set out to try and embarrass your friends. It may be funny now, but it may hurt them (and you) when it comes to career opportunities. 8. Monitor your information. Google your name often, look for new photos, see what people are saying about you. If you know what’s out there you can take action if necessary. You don’t know what you don’t know. 9. Don’t use social media during work hours, unless it’s a part of your job. Granted, this one is more of a “keep your job” than “get a job” tip, but still equally as relevant. http://davidhallsocialmedia.com/2011/02/02/reputationmanagement/
  • 29. RULES TO FOLLOW 7. Be considerate when you are posting things. Don’t set out to try and embarrass your friends. It may be funny now, but it may hurt them (and you) when it comes to career opportunities. 8. Monitor your information. Google your name often, look for new photos, see what people are saying about you. If you know what’s out there you can take action if necessary. You don’t know what you don’t know. 9. Don’t use social media during work hours, unless it’s a part of your job. Granted, this one is more of a “keep your job” than “get a job” tip, but still equally as relevant. 10. Be careful as you mix your personal and professional contacts online. Be sure to pause and think that you have to see these people every day, you may not want to be online friends. http://davidhallsocialmedia.com/2011/02/02/reputationmanagement/
  • 30. RULES TO FOLLOW 7. Be considerate when you are posting things. 11. Don’t disclose personal information that you Don’t set out to try and embarrass your friends. It may be are not comfortable having in the public domain. funny now, but it may hurt them (and you) when it comes to This can include your cell phone number, address, full birth career opportunities. date, etc. 8. Monitor your information. Google your name often, look for new photos, see what people are saying about you. If you know what’s out there you can take action if necessary. You don’t know what you don’t know. 9. Don’t use social media during work hours, unless it’s a part of your job. Granted, this one is more of a “keep your job” than “get a job” tip, but still equally as relevant. 10. Be careful as you mix your personal and professional contacts online. Be sure to pause and think that you have to see these people every day, you may not want to be online friends. http://davidhallsocialmedia.com/2011/02/02/reputationmanagement/
  • 31. RULES TO FOLLOW 7. Be considerate when you are posting things. 11. Don’t disclose personal information that you Don’t set out to try and embarrass your friends. It may be are not comfortable having in the public domain. funny now, but it may hurt them (and you) when it comes to This can include your cell phone number, address, full birth career opportunities. date, etc. 8. Monitor your information. Google your name often, 12. Understand and raise your privacy settings. look for new photos, see what people are saying about you. If Even tough your security settings are maxed out, always you know what’s out there you can take action if necessary. assume your information and photos can be leaked. Security You don’t know what you don’t know. settings have been known to vanish during platform upgrades (Facebook), so check back often. 9. Don’t use social media during work hours, unless it’s a part of your job. Granted, this one is more of a “keep your job” than “get a job” tip, but still equally as relevant. 10. Be careful as you mix your personal and professional contacts online. Be sure to pause and think that you have to see these people every day, you may not want to be online friends. http://davidhallsocialmedia.com/2011/02/02/reputationmanagement/
  • 33. RESOURCES • Hootsuite.com • SocialMention.com Manage multiple SM outlets Track your social media reach • TweetDeck • ReactorSocial.com Twitter client Social media stats and monitoring. (Business only) • goo.gl URL shrinker • Twellow.com Advanced search for Twitter • NameChk.com Profile name checker • Google Alerts Saved keyword searches
  • 35. EMERGENCY PLANS • Look at the problem
  • 36. EMERGENCY PLANS • Look at the problem • Accentuate the positive
  • 37. EMERGENCY PLANS • Look at the problem • Accentuate the positive • Directly deal with the issue
  • 38. EMERGENCY PLANS • Look at the problem • Accentuate the positive • Directly deal with the issue • Don’t wait for time to pass
  • 39. EMERGENCY PLANS • Look at the problem • Accentuate the positive • Directly deal with the issue • Don’t wait for time to pass • Have a social media policy
  • 40. EMERGENCY PLANS • Look at the problem • Look at your options • Accentuate the positive • Directly deal with the issue • Don’t wait for time to pass • Have a social media policy
  • 41. EMERGENCY PLANS • Look at the problem • Look at your options • Accentuate the positive • Delete comment or post • Directly deal with the issue • Don’t wait for time to pass • Have a social media policy
  • 42. EMERGENCY PLANS • Look at the problem • Look at your options • Accentuate the positive • Delete comment or post • Directly deal with the issue • Post a apology or positive comment • Don’t wait for time to pass • Have a social media policy
  • 43. EMERGENCY PLANS • Look at the problem • Look at your options • Accentuate the positive • Delete comment or post • Directly deal with the issue • Post a apology or positive comment • Don’t wait for time to pass • Show your loyalty to • Have a social media policy people or company affected
  • 44. KIAR OLSON Director of New Media & Bacon Lover Element @macdesign13 macdesign13.wordpress.com goelement.com

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