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LUXURY AND
 UPSCALE
 WOMEN’S
   MEDIA
  BRANDS




By Lagardere Global Advertising
     A STUDY
          with Ipsos
  BY LAGARDERE
   ADVERTISING 2012-
      - November                  Luxury and upscale women’s media brands
METHODOLOGY



Objective
To understand the influence and complementarity of the print and digital versions
of upscale women’s media brands in the luxury world



Who
Women who have purchased luxury goods in the past 12 months
(At least 3 luxury fashion items or luxury accessories, or at least 1 piece of
jewellery, or 1 watch).
Only high end designers brands were suggested when selecting
participants.


Where
7 countries : France, Germany, Spain, Italy, UK, US and China


How
A varied methodology which partners a quantitative online survey with a
qualitative questionnaire over the phone



                                                                                 +
                    Luxury and upscale women’s media brands                          2
CONTENTS




   Is luxury now a global phenomenon?

  Luxury: what role should the digital play?

  The purpose and influence of upscale
women’s media brands throughout the luxury
                    world
  Print and digital: competitors or allies?




                Luxury and upscale women’s media brands   5
PART1



                                Is luxury now
                                    a global
                                phenomenon
                                       ?

Luxury and upscale women’s media brands
LUXURY: THE SYMBOL OF ELEGANCE AND QUALITY ACROSS ALL
                      COUNTRIES


                                             ELEGANCE AND QUALITY
                                           Top 2 characteristics associated with luxury
                                                      across all countries



                                                                       N°3

                                          PLEASURE                                 SEDUCTION




               “Luxury increases your social status; it makes others think that you are cool” Chen Yong, 32 yrs, China
                  “Elegance, beauty, exclusivity, looking for something really unique and original" Maria, 47 yrs, IT
   “Finest products, nice materials, pretty to look at, soft to touch, made by top designers, the best of the best”. Amy, 30 yrs, US


                                                    less than 35 years old
                                      SUCCESS / SELF CONFIDENCE / SEDUCTION

                            Luxury is never associated with TRADITION or INNOVATION

    E3. From the list that follows, please choose the values that you most often associate with luxury-13 values submitted
    Base: All respondents
                                                                                                                              +
                                                      Luxury and upscale women’s media brands                                          7
FRANCE AND ITALY REMAIN THE INTERNATIONAL SYMBOLS OF LUXURY




                         EUROPE                                        US                         CHINA
                                          55%                                    60%                                79%


                                          45%                                    52%                                63%


                                          43%                                    52%                                55%




                                                                                                                          +
      E4. And which countries do you think best represent the essence and values of luxury? Base: All respondents
                                                    Luxury and upscale women’s media brands                                   9
CHANEL AND LOUIS VUITTON: EXPRESSIONS OF LUXURY WORLDWIDE




                              EUROPE                                  US                      CHINA




      E5. If you had to name your three favorite luxury brands, what would they be?
      Base: All respondents
                                                                                                      +
                                                    Luxury and upscale women’s media brands               11
LUXURY: THE MUST-FOLLOW TREND ESPECIALLY AMONGST CHINESE
                         WOMEN



                         Keeping up with the latest trends is important:




                            54%                                45%                                 89%


                             +          Higher TOP50% of incomes*, Heavy Buyers**

      HO. Do you think it is important to keep up with the latest trends in luxury goods? Base: All
      respondents
      Sources : *The baseline for the top 50% of incomes will change according to the country. **Who have purchased at least 3 categories of
      products, 3 times in the past year.
                                                                                                                                               +
                                                          Luxury and upscale women’s media brands                                                  13
KEY POINTS - PART 1


Luxury: a global market. Chinese perceptions of luxury are
            becoming increasingly westernised

France and Italy, and their famous luxury brands, symbolize luxury
                         across the globe

     Luxury is associated with elegance and quality
everywhere, but it can be still mingled with displays of social
                     standing in China




                          Luxury and upscale women’s media brands     15
PART2


                                Luxury: what
                                 role should
                                  the digital
                                    play?



Luxury and upscale women’s media brands
PHYSICAL WORLD: THE FAVOURED MODE OF CONTACT WITH LUXURY BRANDS




              1. Shops                                     1. Friends                               1.Websites
              2. Catalogues                                2. Shops                                 2. Women’s websites
              3. Articles and reports                      3. Catalogues                            3. Shops
                                                                                             Shops: + Higher TOP 50% of
           “I’ll go to the store and get the feel. I love feeling things, and from
                   there I’ll make my decisions.” Constance, 40 yrs, US                               incomes
                                                                                                 Friends: + > 45Yo


      H15 what other do you use to keep up with new developments in luxury? Base: All respondents
                                                   Luxury and upscale women’s media brands                                17
PHYSICAL WORLD: THE FAVOURED MODE OF CONTACT WITH LUXURY BRANDS



                                                                                                              In %

                                            Luxury shops                  48                 47              52

                                Luxury brand catalogues                  40             35                   47

                    Articles and reports on luxury brands            35                 29               45            Heavy buyers: all
                                Luxury brands' websites              35              28                           61   touchpoints
          Your friends, family members, co-workers, etc.             33                       57         44
                                                                                                                       Chinese women
                                     Celebrities / IT girls         28             22                        49        multiply touchpoints
                                    Street style, hotspots          26             16                   35
                                                                                                                       to look for luxury
                                                                                                                       trends
                                        Private sale sites          26             16              17
                                                                                                                       American women are
                      Women's general interest websites          24                21                         55
                                                                                                                       more influenced by
                              Luxury brands' newsletters        19             9                             46        people around them
                                Attending fashion shows        15               12                      38

                                      Social media sites       13                  22                   33

                              Blogs, newsgroups, forums       12                13                      34



      H15 What other sources do you use to keep up with new developments in luxury?
      Base: All Respondents
                                                                                                                                     +
                                                       Luxury and upscale women’s media brands                                             18
DIGITAL: A MUST



             “A luxury brand on the web is keeping up with the
                                   times”




         92%                                    93%                                    99%


A1. If a luxury brand has a web presence, would you say that the brand… Base: All
respondents
                                             Luxury and upscale women’s media brands         20
DIGITAL: A MUST, ESPECIALLY IN CHINA


                                A luxury brand present on the web is…


                       Net Agree (%)
                                                                    (n=2028)           (n=828)   (n=815)


             …keeping up with the times                                92               93        99
             …improving its service                                     86              89        94
             …closer to you                                            76               75        95



                                              In Europe and US :
                                             Closer to you: - 35 yrs
                                         Improving its service: 35-44 yrs

         “With the internet, you feel you are part of it– you feel in the know. You make the effort to
         look. You feel the information has been sent to you specifically - like an email”. Zhara, 34
         yrs, FR

A1. If a luxury brand has a web presence, would you say that the brand…
                                                                      Base: All respondents
                                                                                                           +
                                             Luxury and upscale women’s media brands                           21
LUXURY BRAND’S WEBSITES: A KEY COMPONENT IN SALES


               People who use a website either to buy an item
           directly or to choose items they will buy later in a shop:




                     61%                              61%                                 76%



 A3. When you visit a luxury brand's website, it is generally to… Base: all respondents
                                                                                                +
                                                Luxury and upscale women’s media brands             23
ALL RANGE OF LUXURY PRODUCTS ARE CONCERNED BY ONLINE
                      PURCHASE



                                     Net online purchase




                                           Clothing                  48%                    48%   57%

                                           Shoes                     43%                    46%   58%

                                           Accessories               50%                    45%   64%

                                           Handbags                  47%                    48%   57%
                                           Jewellery, w
                                           atches                    41%                    39%   49%




    A4. Which of the following categories of luxury goods have you purchased online?
    Base: person who has already purchased the category of product in a shop or online.
                                                                                                        +
                                                  Luxury and upscale women’s media brands                   26
SOME DISADVANTAGES TO BUYING LUXURY GOODS ONLINE


                     Cannot try items on                  Risk of counterfeit items                Not as enjoyable as
                                                                                                    going to the shop
                                                                                                                         In %



                                60              Europe                  47                                 35

          (n=2028)




                                 68                    US              42                                   39

           (n=828)



                               55                 China                      70                             42

           (n=815)
                              + > 45Yo


          “I have a good overview of the products online. But it can’t replace a store where you are able to touch a
                                                   product”. Corinne, 59 yrs, FR
               “I don’t really like to buy my things online because I’m worried about fraud”. Liao, 31 yrs, China



 A6. What keeps you personally from buying luxury goods on the internet?           Base: All respondents
                                                                                                                    +
                                               Luxury and upscale women’s media brands                                          28
KEY POINTS – PART 2




 Physical world is the most engaging means of brand-customer
                            contact

 According to customers, a luxury brand without a website is
                 drastically behind the times

            Luxury brands’ websites are now a key
           element in the purchasing of luxury goods

 Social networking is not yet as powerful a tool as the websites




                           Luxury and upscale women’s media brands   34
PART3


                              The purpose
                              and influence
                                 of media
                             throughout the
                               luxury world


Luxury and upscale women’s media brands
THE POWER OF UPSCALE WOMEN’S MAGAZINES


                    Women of the target group who read at least one upscale women’s
                                              magazine :
                                         (ELLE, Vogue, Marie Claire, Harper's Bazaar, InStyle)




                    87%                                85%                                  98%

              Higher TOP 50%


        +      Heavy buyers
                  < 35 Yo
                 35-44 Yo


H3. Please indicate how often you read each of the following upscale women’s magazines (ELLE, Vogue, Marie
Claire, Harper’s Bazaar, InStyle). Responses: at least 5 to 6 times a year for the weeklies and/or 1 to 2 times a year for the
monthly.
                                                                                                                                 +
                                                 Luxury and upscale women’s media brands                                             36
”I NEED MY MAGAZINE IN ORDER TO DECIDE”

               Upscale women’s magazines have a strong influence on purchasers
                             of luxury goods, especially in China
                                (ELLE, Vogue, Marie Claire, Harper's Bazaar, InStyle)




                         67%                       59%                                 96%
                                                                                       Higher TOP 50%


                                                                                 +      Heavy buyers
                                                                                           < 35 Yo
                                                                                          35-44 Yo




H6A. Would you say that reading the following upscale women's magazines influences your choices and your opinions on
luxury goods? Could you list the top 2 of the most influent ones ?
Base: all respondents.
                                                                                                                       +
                                             Luxury and upscale women’s media brands                                       38
THE DIGITAL VERSIONS OF UPSCALE WOMEN’S MAGAZINES




                    Luxury and upscale women’s media brands   40
HIGH VOLUME TRAFFIC TO UPSCALE MAGAZINES’ WEBSITES


             Women of the target group who use at least one upscale women’s magazine
                                            website :
                                          (ELLE, Vogue, Marie Claire, Harper's Bazaar, InStyle)




                      58%                                 48%                              95%

                     +       < 35 Yo
                           Heavy buyers




                                                                                                                            +
  H9. Do you visit one of the following websites (Vogue, ELLE, Marie Claire, Harper’s Bazaar, InStyle) at least once a month?
  Base: All respondents
                                                 Luxury and upscale women’s media brands                                        41
BUT AN INFLUENCE LESS IMPORTANT THAN MAGAZINES


                  Influence of digital versions of upscale women’s magazines in the
                              purchasing choices of luxury goods buyers
                                  (ELLE, Vogue, Marie Claire, Harper's Bazaar, InStyle)




                        48%                         36%                                  94%



H13. Would you say that the digital versions of each of the following upscale women’s magazines, websites or mobile
apps, influence your choices and your opinions concerning luxury goods ?
Base: all respondents
                                                                                                                      +
                                               Luxury and upscale women’s media brands                                    43
ELLE AND VOGUE: INFLUENTIAL WORLDWIDE IN LUXURY


           The top 2 most influential upscale women’s brand worldwide
                            (Magazine+digital version)
                                (*ELLE, Vogue, Marie Claire, Harper’s Bazaar, InStyle)




H6A. Would you say that reading the following upscale women's magazines or their digital versions influences your choices
and your opinions concerning luxury goods? Could you list the top 2 of the most influential ones ?
Base: total respondants

                                               Luxury and upscale women’s media brands                                      45
KEY POINTS – PART 3




 Upscale women’s magazines and their digital versions are
 both powerful in the world of luxury, even more for heavy
                          buyers

 But magazines have a stronger influence on choices and
           opinions concerning luxury goods

   Young women (-35 yrs) are even more sensible to the
        influence of upscale women’s magazines

 Amongst these titles, the famous global brands, Elle and
         Vogue, still stand out from the crowd

                      Luxury and upscale women’s media brands   46
PART4



                         Print and digital:
                          competitors or
                              allies?



Luxury and upscale women’s media brands
LUXURY BUYERS: BI-MEDIA USERS

       Women of the target group who read upscale women’s magazine or/and their websites
                                               :
                                        (ELLE, Vogue, Marie Claire, Harper's Bazaar, InStyle)




  A mix of
 print & web                                   65%                                56%                             97%

Exclusively print                              34%                                44%                              3%

Exclusively web                                0.9%                               0.5%                           0.3%


      Base: readers or/and users of upscale women’s media brands (ELLE, Vogue, Marie Claire, Harper’s Bazaar, InStyle).
                                                                                                                          +
                                                    Luxury and upscale women’s media brands                                   48
STRENGHT OF MAGAZINES AND DIGITAL VERSIONS

        MAGAZINES: A SENSORY EXPERIENCE - DIGITAL: A PRACTICAL
                            EXPERIENCE
%More when reading an upscale
magazine or when using digital versions?:                              Print      Web      Print    Web       Print   Web

You enjoy keeping up with luxury goods                                                      55      18         42
trends                                                                 49          24                                 27

You like seeing different luxury adverts, they
                                                                                   22       51      16         41     30
help you form an opinion about which trends
to follow
                                                                       51
You feel like you are part of the exclusive                                        28               21                28
                                                                        44                 57                 43
community of the brand

                                                                                   26               18                29
You can dip into the world of luxury whenever you feel                  47                  52
like it                                                                                                       44
You make a note of luxury items that you will buy in                    43         27               19                32
the shop later                                                                            58                   36
You make a note of luxury items that you will
buy from the brand's online shop
                                                                        37        35        50     25          31     33
You can compare and contrast luxury items                               38        34        48     25          33     34
You can discover new luxury brand products                              43         26       54      19         36     32


   H14. Which of the following statements best corresponds to you when reading an upscale women’s magazine?
   Base: All respondents
                                                                                                                      +
                                               Luxury and upscale women’s media brands                                     50
PRINT AND DIGITAL: AN EFFECTIVE GLOBAL STRATEGY




    The advantage of the magazines is that you have the professionals’ advice, while on the internet you have lots of
  opinions but you have no way of knowing the credentials of the person that has written the comment. Fanny, 30 yrs, FR




  We might see something in a magazine, and then we’ll go online to see the whole range. Magazine is first, online is
                                           second. Tracey, 46 yrs, UK




  “The photos are bigger and prettier in magazines than on the internet… but the items are not as trendy, not always as
                                 up-to-date as on the websites”. Daniela, 39 yrs, GE




 “In the magazines I have the latest trends but I don't have all the additional information about the items. This I can find
                                                  online”. Jana, 32 yrs, GE



   “When I see an advert in a magazine, I go on the website to find out more about the item and its prices. Online
                            searching is bound to happen at some point.” Maria, 47 yrs, IT


                                         Luxury and upscale women’s media brands                                         54
THE POWER OF ADVERTISING




       Luxury and upscale women’s media brands   55
ADVERTISING IN UPSCALE WOMEN’S MAGAZINES: THE MOST
                    ATTRACTIVE

                              Adverts in upscale women’s magazines…


                                         Get your attention
                               Top 1




                Make luxury items                Help you discover                    Make you want to go
                   look good                      luxury brands                     shopping for luxury goods


        Top 2


                        Image                           Awareness                                Traffic


         “There are magnificent ad campaigns with gorgeous visuals.... Advertising really does make you dream…
         I prefer paper because with a single photo they manage to create something truly fantastic.” Emilie, 31
         yrs, France



  P1. Let’s look more closely at luxury goods advertising. Please give us your opinion on each of the following sentences. More
  when seeing an advertising in an upscale magazine. Base: all respondents.
                                                                                                                                  +
                                                 Luxury and upscale women’s media brands                                          56
ON AND OFF-LINE ADVERTISING: AN EFFECTIVE GLOBAL STRATEGY

                           THE ADDITION OF DIGITAL ADVERTISING IMPROVES THE
                                                RESULT
                                                 Help you stay informed about luxury brand’s
                                                                    news

                                (n=2028)        12                    44                       16           28




                                 (n=828)         17                     40                     11         32




                                 (n=815)    2                  48                              29             22


                                       Neither
                                       Both
                                       Adverts on upscale women's magazine websites and apps
                                       Adverts in upscale women's magazines
     P1. Let's look more closely at luxury goods advertising. Please give us your opinion on each of the following sentences.
     Base: All respondents
                                                     Luxury and upscale women’s media brands                                    58
THE                     GLOBAL BRAND




      Luxury and upscale women’s media brands   60
A POWERFUL MEDIA BRAND




                               % women of the target reading the
                             magazine or using a digital version of the
                                             ELLE




                   77%                                 70%                               95%


E1. Now, let's talk about the "ELLE" brand in general, the magazine, the website and the mobile phone/tablet
app. Are you a reader of the magazine and/or a user of the digital version ?
                                                                                                               +
                                               Luxury and upscale women’s media brands                         61
THE 360°                    ELLE BRAND: A WORLD-WIDE REFERENCE POINT



               Net Agree                                                             (n=2028)       (n=828)        (n=815)   In %


            …inspires confidence                                                         77           74            94

            …is a reference point in the luxury world                                        72       79             93


           …helps you make decisions about
           luxury goods                                                                      71        74           94

           …inspires you and gives you ideas                                                 71        74           90


           …inspires you to dream                                                            64        67           89


            You feel attached to                                                             63        58           87

                                                                                                    + > 35 Yo
                                                                                                  + Heavy Buyers
                                                                                                    + 35-44 Yo


    E1. Now, let's talk about the "ELLE" brand in general, the magazine, the website and the mobile phone/tablet
    app. Would you say that…. Base: All respondents.
                                                   Luxury and upscale women’s media brands                                          63
THE 360°                ELLE BRAND: A WORLD-WIDE REFERENCE POINT



      “ELLE, a very modern magazine, with up-to-date ads.
      They are professional, they bring out more trendy clothing
      styles, jewellery styles”. Stephanie, 39 yrs, US




      “ELLE has the newest products, and mixes high-street brands with
      designer”. Frances, 42 yrs, UK


      “It gives good advice and there is information about many
      products. I tend to trust the products that they recommend and if
      I like it, I go and buy it… perfumes for example”. Roberta, 29
      yrs, IT


      “About ELLE, I like the luxury brand ads and fashion articles.
      They have nice people on the cover to represent luxury brands.
      There are famous people that already endorse brands”.
      Melissa, 27 yrs, US




                                             Luxury and upscale women’s media brands
THE 360°                        BRAND: A WORLD-WIDE REFERENCE POINT




      “I   often go on ELLE website,          I   can   find   additional
      information, detailed info about the products, other reportages
      about fashion, travel beauty which are not necessarily in the
      magazine. It is very clearly laid-out, the photos are very
      nice, luxurious, I like it very much.” Stefanie, 52 yrs, GE



      “ELLE website goes hand in hand with the magazine. I liked
      the subtitles and the dropdown menus. I find it complements
      the magazine because they show what goes on behind the
      scene at photo shoots…”. Melissa, 27 yrs, US



      “ELLE website has more photos, and videos. It couldn’t replace
      the magazine, it adds to it. It’s a continuation”. Margaret, 40
      yrs, US




                                            Luxury and upscale women’s media brands
KEY POINTS – PART 4


 Buyers of luxury goods are “bi-media”, they use a mixture
    of upscale women magazines and digital versions

 The classic beauty of advertising in women’s magazines
  is a very successful way to get the attention of luxury
                        clientèle…

   …But the addition of digital advertising enhances the
                result of the campaign

 The ELLE 360° brand is still a reference point for luxury
                clientèle world-wide
   Without a doubt, print and digital form a very effective
                        combination
                      Luxury and upscale women’s media brands   66
THANK YOU
 FOR YOUR
 ATTENTION




By Lagardere Global Advertising
     A STUDY
          with Ipsos
  BY LAGARDERE
   ADVERTISING 2012-
       - October                  Luxury and upscale women’s media brands

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Luxury and Upscale Women's Media Brands in the Digital Age

  • 1. LUXURY AND UPSCALE WOMEN’S MEDIA BRANDS By Lagardere Global Advertising A STUDY with Ipsos BY LAGARDERE ADVERTISING 2012- - November Luxury and upscale women’s media brands
  • 2. METHODOLOGY Objective To understand the influence and complementarity of the print and digital versions of upscale women’s media brands in the luxury world Who Women who have purchased luxury goods in the past 12 months (At least 3 luxury fashion items or luxury accessories, or at least 1 piece of jewellery, or 1 watch). Only high end designers brands were suggested when selecting participants. Where 7 countries : France, Germany, Spain, Italy, UK, US and China How A varied methodology which partners a quantitative online survey with a qualitative questionnaire over the phone + Luxury and upscale women’s media brands 2
  • 3. CONTENTS Is luxury now a global phenomenon? Luxury: what role should the digital play? The purpose and influence of upscale women’s media brands throughout the luxury world Print and digital: competitors or allies? Luxury and upscale women’s media brands 5
  • 4. PART1 Is luxury now a global phenomenon ? Luxury and upscale women’s media brands
  • 5. LUXURY: THE SYMBOL OF ELEGANCE AND QUALITY ACROSS ALL COUNTRIES ELEGANCE AND QUALITY Top 2 characteristics associated with luxury across all countries N°3 PLEASURE SEDUCTION “Luxury increases your social status; it makes others think that you are cool” Chen Yong, 32 yrs, China “Elegance, beauty, exclusivity, looking for something really unique and original" Maria, 47 yrs, IT “Finest products, nice materials, pretty to look at, soft to touch, made by top designers, the best of the best”. Amy, 30 yrs, US less than 35 years old SUCCESS / SELF CONFIDENCE / SEDUCTION Luxury is never associated with TRADITION or INNOVATION E3. From the list that follows, please choose the values that you most often associate with luxury-13 values submitted Base: All respondents + Luxury and upscale women’s media brands 7
  • 6. FRANCE AND ITALY REMAIN THE INTERNATIONAL SYMBOLS OF LUXURY EUROPE US CHINA 55% 60% 79% 45% 52% 63% 43% 52% 55% + E4. And which countries do you think best represent the essence and values of luxury? Base: All respondents Luxury and upscale women’s media brands 9
  • 7. CHANEL AND LOUIS VUITTON: EXPRESSIONS OF LUXURY WORLDWIDE EUROPE US CHINA E5. If you had to name your three favorite luxury brands, what would they be? Base: All respondents + Luxury and upscale women’s media brands 11
  • 8. LUXURY: THE MUST-FOLLOW TREND ESPECIALLY AMONGST CHINESE WOMEN Keeping up with the latest trends is important: 54% 45% 89% + Higher TOP50% of incomes*, Heavy Buyers** HO. Do you think it is important to keep up with the latest trends in luxury goods? Base: All respondents Sources : *The baseline for the top 50% of incomes will change according to the country. **Who have purchased at least 3 categories of products, 3 times in the past year. + Luxury and upscale women’s media brands 13
  • 9. KEY POINTS - PART 1 Luxury: a global market. Chinese perceptions of luxury are becoming increasingly westernised France and Italy, and their famous luxury brands, symbolize luxury across the globe Luxury is associated with elegance and quality everywhere, but it can be still mingled with displays of social standing in China Luxury and upscale women’s media brands 15
  • 10. PART2 Luxury: what role should the digital play? Luxury and upscale women’s media brands
  • 11. PHYSICAL WORLD: THE FAVOURED MODE OF CONTACT WITH LUXURY BRANDS 1. Shops 1. Friends 1.Websites 2. Catalogues 2. Shops 2. Women’s websites 3. Articles and reports 3. Catalogues 3. Shops Shops: + Higher TOP 50% of “I’ll go to the store and get the feel. I love feeling things, and from there I’ll make my decisions.” Constance, 40 yrs, US incomes Friends: + > 45Yo H15 what other do you use to keep up with new developments in luxury? Base: All respondents Luxury and upscale women’s media brands 17
  • 12. PHYSICAL WORLD: THE FAVOURED MODE OF CONTACT WITH LUXURY BRANDS In % Luxury shops 48 47 52 Luxury brand catalogues 40 35 47 Articles and reports on luxury brands 35 29 45 Heavy buyers: all Luxury brands' websites 35 28 61 touchpoints Your friends, family members, co-workers, etc. 33 57 44 Chinese women Celebrities / IT girls 28 22 49 multiply touchpoints Street style, hotspots 26 16 35 to look for luxury trends Private sale sites 26 16 17 American women are Women's general interest websites 24 21 55 more influenced by Luxury brands' newsletters 19 9 46 people around them Attending fashion shows 15 12 38 Social media sites 13 22 33 Blogs, newsgroups, forums 12 13 34 H15 What other sources do you use to keep up with new developments in luxury? Base: All Respondents + Luxury and upscale women’s media brands 18
  • 13. DIGITAL: A MUST “A luxury brand on the web is keeping up with the times” 92% 93% 99% A1. If a luxury brand has a web presence, would you say that the brand… Base: All respondents Luxury and upscale women’s media brands 20
  • 14. DIGITAL: A MUST, ESPECIALLY IN CHINA A luxury brand present on the web is… Net Agree (%) (n=2028) (n=828) (n=815) …keeping up with the times 92 93 99 …improving its service 86 89 94 …closer to you 76 75 95 In Europe and US : Closer to you: - 35 yrs Improving its service: 35-44 yrs “With the internet, you feel you are part of it– you feel in the know. You make the effort to look. You feel the information has been sent to you specifically - like an email”. Zhara, 34 yrs, FR A1. If a luxury brand has a web presence, would you say that the brand… Base: All respondents + Luxury and upscale women’s media brands 21
  • 15. LUXURY BRAND’S WEBSITES: A KEY COMPONENT IN SALES People who use a website either to buy an item directly or to choose items they will buy later in a shop: 61% 61% 76% A3. When you visit a luxury brand's website, it is generally to… Base: all respondents + Luxury and upscale women’s media brands 23
  • 16. ALL RANGE OF LUXURY PRODUCTS ARE CONCERNED BY ONLINE PURCHASE Net online purchase Clothing 48% 48% 57% Shoes 43% 46% 58% Accessories 50% 45% 64% Handbags 47% 48% 57% Jewellery, w atches 41% 39% 49% A4. Which of the following categories of luxury goods have you purchased online? Base: person who has already purchased the category of product in a shop or online. + Luxury and upscale women’s media brands 26
  • 17. SOME DISADVANTAGES TO BUYING LUXURY GOODS ONLINE Cannot try items on Risk of counterfeit items Not as enjoyable as going to the shop In % 60 Europe 47 35 (n=2028) 68 US 42 39 (n=828) 55 China 70 42 (n=815) + > 45Yo “I have a good overview of the products online. But it can’t replace a store where you are able to touch a product”. Corinne, 59 yrs, FR “I don’t really like to buy my things online because I’m worried about fraud”. Liao, 31 yrs, China A6. What keeps you personally from buying luxury goods on the internet? Base: All respondents + Luxury and upscale women’s media brands 28
  • 18. KEY POINTS – PART 2  Physical world is the most engaging means of brand-customer contact According to customers, a luxury brand without a website is drastically behind the times  Luxury brands’ websites are now a key element in the purchasing of luxury goods  Social networking is not yet as powerful a tool as the websites Luxury and upscale women’s media brands 34
  • 19. PART3 The purpose and influence of media throughout the luxury world Luxury and upscale women’s media brands
  • 20. THE POWER OF UPSCALE WOMEN’S MAGAZINES Women of the target group who read at least one upscale women’s magazine : (ELLE, Vogue, Marie Claire, Harper's Bazaar, InStyle) 87% 85% 98% Higher TOP 50% + Heavy buyers < 35 Yo 35-44 Yo H3. Please indicate how often you read each of the following upscale women’s magazines (ELLE, Vogue, Marie Claire, Harper’s Bazaar, InStyle). Responses: at least 5 to 6 times a year for the weeklies and/or 1 to 2 times a year for the monthly. + Luxury and upscale women’s media brands 36
  • 21. ”I NEED MY MAGAZINE IN ORDER TO DECIDE” Upscale women’s magazines have a strong influence on purchasers of luxury goods, especially in China (ELLE, Vogue, Marie Claire, Harper's Bazaar, InStyle) 67% 59% 96% Higher TOP 50% + Heavy buyers < 35 Yo 35-44 Yo H6A. Would you say that reading the following upscale women's magazines influences your choices and your opinions on luxury goods? Could you list the top 2 of the most influent ones ? Base: all respondents. + Luxury and upscale women’s media brands 38
  • 22. THE DIGITAL VERSIONS OF UPSCALE WOMEN’S MAGAZINES Luxury and upscale women’s media brands 40
  • 23. HIGH VOLUME TRAFFIC TO UPSCALE MAGAZINES’ WEBSITES Women of the target group who use at least one upscale women’s magazine website : (ELLE, Vogue, Marie Claire, Harper's Bazaar, InStyle) 58% 48% 95% + < 35 Yo Heavy buyers + H9. Do you visit one of the following websites (Vogue, ELLE, Marie Claire, Harper’s Bazaar, InStyle) at least once a month? Base: All respondents Luxury and upscale women’s media brands 41
  • 24. BUT AN INFLUENCE LESS IMPORTANT THAN MAGAZINES Influence of digital versions of upscale women’s magazines in the purchasing choices of luxury goods buyers (ELLE, Vogue, Marie Claire, Harper's Bazaar, InStyle) 48% 36% 94% H13. Would you say that the digital versions of each of the following upscale women’s magazines, websites or mobile apps, influence your choices and your opinions concerning luxury goods ? Base: all respondents + Luxury and upscale women’s media brands 43
  • 25. ELLE AND VOGUE: INFLUENTIAL WORLDWIDE IN LUXURY The top 2 most influential upscale women’s brand worldwide (Magazine+digital version) (*ELLE, Vogue, Marie Claire, Harper’s Bazaar, InStyle) H6A. Would you say that reading the following upscale women's magazines or their digital versions influences your choices and your opinions concerning luxury goods? Could you list the top 2 of the most influential ones ? Base: total respondants Luxury and upscale women’s media brands 45
  • 26. KEY POINTS – PART 3  Upscale women’s magazines and their digital versions are both powerful in the world of luxury, even more for heavy buyers  But magazines have a stronger influence on choices and opinions concerning luxury goods  Young women (-35 yrs) are even more sensible to the influence of upscale women’s magazines  Amongst these titles, the famous global brands, Elle and Vogue, still stand out from the crowd Luxury and upscale women’s media brands 46
  • 27. PART4 Print and digital: competitors or allies? Luxury and upscale women’s media brands
  • 28. LUXURY BUYERS: BI-MEDIA USERS Women of the target group who read upscale women’s magazine or/and their websites : (ELLE, Vogue, Marie Claire, Harper's Bazaar, InStyle) A mix of print & web 65% 56% 97% Exclusively print 34% 44% 3% Exclusively web 0.9% 0.5% 0.3% Base: readers or/and users of upscale women’s media brands (ELLE, Vogue, Marie Claire, Harper’s Bazaar, InStyle). + Luxury and upscale women’s media brands 48
  • 29. STRENGHT OF MAGAZINES AND DIGITAL VERSIONS MAGAZINES: A SENSORY EXPERIENCE - DIGITAL: A PRACTICAL EXPERIENCE %More when reading an upscale magazine or when using digital versions?: Print Web Print Web Print Web You enjoy keeping up with luxury goods 55 18 42 trends 49 24 27 You like seeing different luxury adverts, they 22 51 16 41 30 help you form an opinion about which trends to follow 51 You feel like you are part of the exclusive 28 21 28 44 57 43 community of the brand 26 18 29 You can dip into the world of luxury whenever you feel 47 52 like it 44 You make a note of luxury items that you will buy in 43 27 19 32 the shop later 58 36 You make a note of luxury items that you will buy from the brand's online shop 37 35 50 25 31 33 You can compare and contrast luxury items 38 34 48 25 33 34 You can discover new luxury brand products 43 26 54 19 36 32 H14. Which of the following statements best corresponds to you when reading an upscale women’s magazine? Base: All respondents + Luxury and upscale women’s media brands 50
  • 30. PRINT AND DIGITAL: AN EFFECTIVE GLOBAL STRATEGY The advantage of the magazines is that you have the professionals’ advice, while on the internet you have lots of opinions but you have no way of knowing the credentials of the person that has written the comment. Fanny, 30 yrs, FR We might see something in a magazine, and then we’ll go online to see the whole range. Magazine is first, online is second. Tracey, 46 yrs, UK “The photos are bigger and prettier in magazines than on the internet… but the items are not as trendy, not always as up-to-date as on the websites”. Daniela, 39 yrs, GE “In the magazines I have the latest trends but I don't have all the additional information about the items. This I can find online”. Jana, 32 yrs, GE “When I see an advert in a magazine, I go on the website to find out more about the item and its prices. Online searching is bound to happen at some point.” Maria, 47 yrs, IT Luxury and upscale women’s media brands 54
  • 31. THE POWER OF ADVERTISING Luxury and upscale women’s media brands 55
  • 32. ADVERTISING IN UPSCALE WOMEN’S MAGAZINES: THE MOST ATTRACTIVE Adverts in upscale women’s magazines… Get your attention Top 1 Make luxury items Help you discover Make you want to go look good luxury brands shopping for luxury goods Top 2 Image Awareness Traffic “There are magnificent ad campaigns with gorgeous visuals.... Advertising really does make you dream… I prefer paper because with a single photo they manage to create something truly fantastic.” Emilie, 31 yrs, France P1. Let’s look more closely at luxury goods advertising. Please give us your opinion on each of the following sentences. More when seeing an advertising in an upscale magazine. Base: all respondents. + Luxury and upscale women’s media brands 56
  • 33. ON AND OFF-LINE ADVERTISING: AN EFFECTIVE GLOBAL STRATEGY THE ADDITION OF DIGITAL ADVERTISING IMPROVES THE RESULT Help you stay informed about luxury brand’s news (n=2028) 12 44 16 28 (n=828) 17 40 11 32 (n=815) 2 48 29 22 Neither Both Adverts on upscale women's magazine websites and apps Adverts in upscale women's magazines P1. Let's look more closely at luxury goods advertising. Please give us your opinion on each of the following sentences. Base: All respondents Luxury and upscale women’s media brands 58
  • 34. THE GLOBAL BRAND Luxury and upscale women’s media brands 60
  • 35. A POWERFUL MEDIA BRAND % women of the target reading the magazine or using a digital version of the ELLE 77% 70% 95% E1. Now, let's talk about the "ELLE" brand in general, the magazine, the website and the mobile phone/tablet app. Are you a reader of the magazine and/or a user of the digital version ? + Luxury and upscale women’s media brands 61
  • 36. THE 360° ELLE BRAND: A WORLD-WIDE REFERENCE POINT Net Agree (n=2028) (n=828) (n=815) In % …inspires confidence 77 74 94 …is a reference point in the luxury world 72 79 93 …helps you make decisions about luxury goods 71 74 94 …inspires you and gives you ideas 71 74 90 …inspires you to dream 64 67 89 You feel attached to 63 58 87 + > 35 Yo + Heavy Buyers + 35-44 Yo E1. Now, let's talk about the "ELLE" brand in general, the magazine, the website and the mobile phone/tablet app. Would you say that…. Base: All respondents. Luxury and upscale women’s media brands 63
  • 37. THE 360° ELLE BRAND: A WORLD-WIDE REFERENCE POINT “ELLE, a very modern magazine, with up-to-date ads. They are professional, they bring out more trendy clothing styles, jewellery styles”. Stephanie, 39 yrs, US “ELLE has the newest products, and mixes high-street brands with designer”. Frances, 42 yrs, UK “It gives good advice and there is information about many products. I tend to trust the products that they recommend and if I like it, I go and buy it… perfumes for example”. Roberta, 29 yrs, IT “About ELLE, I like the luxury brand ads and fashion articles. They have nice people on the cover to represent luxury brands. There are famous people that already endorse brands”. Melissa, 27 yrs, US Luxury and upscale women’s media brands
  • 38. THE 360° BRAND: A WORLD-WIDE REFERENCE POINT “I often go on ELLE website, I can find additional information, detailed info about the products, other reportages about fashion, travel beauty which are not necessarily in the magazine. It is very clearly laid-out, the photos are very nice, luxurious, I like it very much.” Stefanie, 52 yrs, GE “ELLE website goes hand in hand with the magazine. I liked the subtitles and the dropdown menus. I find it complements the magazine because they show what goes on behind the scene at photo shoots…”. Melissa, 27 yrs, US “ELLE website has more photos, and videos. It couldn’t replace the magazine, it adds to it. It’s a continuation”. Margaret, 40 yrs, US Luxury and upscale women’s media brands
  • 39. KEY POINTS – PART 4  Buyers of luxury goods are “bi-media”, they use a mixture of upscale women magazines and digital versions  The classic beauty of advertising in women’s magazines is a very successful way to get the attention of luxury clientèle…  …But the addition of digital advertising enhances the result of the campaign  The ELLE 360° brand is still a reference point for luxury clientèle world-wide Without a doubt, print and digital form a very effective combination Luxury and upscale women’s media brands 66
  • 40. THANK YOU FOR YOUR ATTENTION By Lagardere Global Advertising A STUDY with Ipsos BY LAGARDERE ADVERTISING 2012- - October Luxury and upscale women’s media brands