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Library Website Review – Perpustakaan Tun Abdul Razak




1.0 Introduction


         Today‟s librarians recognize the importance of making sure library Web sites are easy to
navigate, so users can find their way quickly to e-resources. But where‟s a busy librarian to
begin?


         A library can be considered a store or house of knowledge. In dictionaries the word
“library” has been defined as “a building or room containing a collection of books”. A library
renders a great service to the society. A library plays a very important role in promoting the
progress of knowledge. There are many people who love reading. But they can‟t afford to buy
books because the prices of books are very high. So when one becomes a member of a library,
he can borrow valuable books. A member can borrow two books at a time and he can keep it
with him for two weeks. Libraries are particularly useful for poor children. Even those who are
better off can‟t afford to buy all the books they require for their studies. For instance, invaluable
books like Encyclopedias and large dictionaries cannot be purchased. In academic perspective,
Library is a must. Academician especially, students believes library as an information provider.
Thus, library should be support education and research. The Library website provides online
access to many of the Library's services and resources. Quick search functions allow you to
search the Catalogue, find a database and search for subject resources. You can also check
your borrowing record directly.




Management of Internet Information Sources and Services (IMC 407)
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Library Website Review – Perpustakaan Tun Abdul Razak




           Collectively with the roles of library, library has initiated to utilize today‟s information
technology channels to provide necessary information via website or webpage. Library website
should act as primary gateway to access facilities offered by the library. Perpuastakaan Tun
Abdul Razak (PTAR) uowned by Universiti Teknologi Mara, has been selected to be reviewed
by our team members. Based on Peter Griffiths in his book „Managing your internet & intranet
services1, the ten (10) features of a good library website, as below;




                                Search on                  Library                                  Online
      Bookmarks                                                                 Ask a librarian
                                   site                   Friends                                 Publication




        Library                  Subject                                           Training        Practical
                                                         Catalogue
      Publication             Folder/Portals                                        Guides        Information



                                      Figure 1 : 10 (ten) Features of a good library



        With a guide from above guideline, we have described PTAR‟s website to ensure the
availability of the features.




1
    Griffiths, P. (2004). Managing your internet & intranet services. London: Facet Publishing

Management of Internet Information Sources and Services (IMC 407)
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Library Website Review – Perpustakaan Tun Abdul Razak


2.0 The Library



An overview of Perpustakaan Tun Abdul Razak Library(PTAR)



          The library was first set up in 1960
under the Rural and Industrial Development
Authority (RIDA) in Petaling Jaya. In 1972 a
new main library building was completed in
Shah Alam and named Perpustakaan Tun
Abdul Razak 1. To date the library collections
totaled more than 600,500 volumes comprising
books,      pamphlets,    conference       papers,
bibliographies, calendars and other non-print
materials in microform format. The library also
holds about 5,000 periodical titles currently
subscribed        or       received        through
request/donations. A number of more 50 online
databases are subscribed from various journals.           Figure 2 : A picture of PTAR on Launching Day in
                                                          1972



          In addition to the main library, there are eight other component libraries namely
Perpustakaan Tun Abdul Razak, Petaling Jaya (1967), INTEC Section 17 Library in Shah Alam
(1982) , Perpustakaan Tun Abdul Razak 2 (1986), Perpustakaan Tun Abdul Razak 3 (2003),
Perpustakaan Tun Abdul Razak 4 (2004), Perpustakaan Tun Abdul Razak, Faculty of
Architecture, Planning & Surveying Library (1994), Perpustakaan Tun Abdul Razak, Faculty of
Information Technology & Quantitative Science Library (1997 - 2004), Faculty of Information
Studies, Puncak Perdana (2004), Selayang Hospital Library (2005) and Puncak Alam Library
(2008).




Management of Internet Information Sources and Services (IMC 407)
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Library Website Review – Perpustakaan Tun Abdul Razak


3.0 The Library Website



    The Welcoming Page or Home Page



       The website can be accessed via http://library.uitm.edu.my. The home page for PTAR‟s
       webpage, as below ;




                            Figure 3 : The main page or home page of PTAR

Management of Internet Information Sources and Services (IMC 407)
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Library Website Review – Perpustakaan Tun Abdul Razak


3.1    Bookmarks


       Bookmarks are useful features which provide its own selection of favorite useful
       bookmarks or links to other websites. The selection need to be updated and kept up to
       date to ensure that library remain current and relevant information or link to fulfill user
       needs.


       PTAR‟s Website bookmark, can be found as indicated below ;




   Bookmark
   s




                              Figure 4 : Bookmarks Feature in PTAR’s Website
Management of Internet Information Sources and Services (IMC 407)
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Library Website Review – Perpustakaan Tun Abdul Razak


3.2    Practical Information

       A good library website will also provide practical information to user. Practical
       information provides the location details of the library. These features will provide a map
       and directions, which aid user heading to the library. This will help to add physical
       visitors.

       As such, the details on practical information of PTAR, is shown below;




                                                                Figure 5 : Practical Information Feature
                         Practical Information
                                                                           in PTAR’s Website




                           Figure 6 : Practical Information – Map and route to PTAR
Management of Internet Information Sources and Services (IMC 407)
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Library Website Review – Perpustakaan Tun Abdul Razak


3.3    Training Guide


       Training guide is another useful link which should be developed in the Library Website.
       Training guide consist links to pages that offer advice on training opportunities or use of
       navigator in the website, guidance on the services offered also a structured training
       materials that are designed for delivery over the web. In simple understanding, it
       provides guidance on how to use the website and services for a necessary reason.

       Below is an example of the training guide features which can be viewed in PTAR‟s
       web site.




              Training Guide




                           Figure 7 : Training Guide Feature in PTAR’s Website


Under the drop list, we can choose either one link in view to get further guidance and advice. As
such, PTAR‟s offer Customer services, serial services, information services and research guide
in conducting guide to user, based on their needs and requirements. The link is attached below ;




Management of Internet Information Sources and Services (IMC 407)
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Library Website Review – Perpustakaan Tun Abdul Razak




                                                                           Figure 8 : Samples of training guide
                                                                                    provided by PTAR




Management of Internet Information Sources and Services (IMC 407)
                                                                                                          8
Library Website Review – Perpustakaan Tun Abdul Razak




3.4    Search on site

       Search on site can be define as process of searching info or specific user‟s request on
       site using search engine developed on the website. Search engine is essential for a site
       of any size beyond few pages. Using internal search engine to look for specific articles
       or using a major search engines.


       Search on site feature, as shown below.




                                                                    Search on site




                            Figure 9 : Search on site Feature in PTAR’s Website




Management of Internet Information Sources and Services (IMC 407)
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Library Website Review – Perpustakaan Tun Abdul Razak




                                                                            Another samples of
                                                                            search engines
                                                                            provided

                       Figure 10 : Search on site – others Search Engines




Management of Internet Information Sources and Services (IMC 407)
                                                                                                 10
Library Website Review – Perpustakaan Tun Abdul Razak


3.5    Online Publication

       One of the most visited links is an online publication or e-resources or digital library link.
       These features provide links to online publications that available such as in-house online
       databases or subscribed online databases that include online journals.


       As such, the details on online publication of PTAR, is shown below;




                                                            Online Publication




                          Figure 11 : Online Publications Feature in PTAR’s Website


       Furthermore, below is an online publication link, which is available in PTAR‟s website
       online publication links.




Management of Internet Information Sources and Services (IMC 407)
                                                                                                        11
Library Website Review – Perpustakaan Tun Abdul Razak




                  Figure 12 : Samples of Online Publication Feature in PTAR’s Website




Management of Internet Information Sources and Services (IMC 407)
                                                                                        12
Library Website Review – Perpustakaan Tun Abdul Razak




                     Figure 13 : Samples of Online Publication Feature in PTAR’s Website




Management of Internet Information Sources and Services (IMC 407)
                                                                                           13
Library Website Review – Perpustakaan Tun Abdul Razak


3.6    Catalogue

       A good library website consist a link to a Library Catalogue. The features allow user to
       and to be linked to the library online catalogues (Web OPAC). Users can search
       materials from the catalogue provided from the website.

       Sample of catalogue provided by PTAR, as below;




                                                                      Figure 14 : Samples of Catalogue
                                                                         Feature in PTAR’s Website




                                                              Figure 15 : Catalogue’s search result



Management of Internet Information Sources and Services (IMC 407)
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Library Website Review – Perpustakaan Tun Abdul Razak


3.7    Library Friends

       Some of the libraries provide a page for their friends of the library organization. These
       features will allow users to make direct contact with the Friends of the library
       organization.

       Sample of catalogue provided by PTAR, as below;




                Links to Library Friends




                            Figure 16 : Library Friends feature in PTAR’s Website




Management of Internet Information Sources and Services (IMC 407)
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Library Website Review – Perpustakaan Tun Abdul Razak




                                                                             It provides link to other
                                                                             academic libraries in
                                                                             Malaysia.



                                                                           Figure 17 : Library Friends
                                                                           feature sample. Link to other
                                                                           academic libraries.




                                            Also, a link to other
                                            libraries such as                    Figure 18 : Library Friends
                                            National Library.                    feature sample. Link to other
                                                                                 libraries.




Management of Internet Information Sources and Services (IMC 407)
                                                                                                           16
Library Website Review – Perpustakaan Tun Abdul Razak


3.8    Ask a librarian

       In view of providing interactive website, Ask a Librarian features has been invented to
       entertain users in very efficient way. Users are invited to submit enquiries to the library
       enquiry service online, either in a freeform e-mail, or more likely by completing fields on
       a form (such as essential contact details, so that the answer can be returned).

       The features of ask a librarian provided by PTAR, as below;




                                           Ask a librarian




                                                                               Figure 19 : Ask a librarian
                                                                               feature sample.




                                                             e-form provided




                                              Figure 20 : Ask a librarian
                                              request form



Management of Internet Information Sources and Services (IMC 407)
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Library Website Review – Perpustakaan Tun Abdul Razak




                             Figure 21 : Frequently Ask Question Feature




Management of Internet Information Sources and Services (IMC 407)
                                                                           18
Library Website Review – Perpustakaan Tun Abdul Razak


3.9    Subject folders and subject portals

       Subject folders and subject portals are lists of recommended resources available in the
       format of subject folders. The web gives you the option of providing links to online
       information and mixing these links with traditional bibliographic reference to printed
       resources.


       The features of ask a librarian provided by PTAR, as below;




                                                     Subject Folder or Subject Portal




                Figure 22 : Subject folder / subject portal feature in PTAR’s Website.

Management of Internet Information Sources and Services (IMC 407)
                                                                                                 19
Library Website Review – Perpustakaan Tun Abdul Razak




                                                        Subject folder for
                                                        online publication

           Figure 23 : Online Publication subject folder / subject portal feature in PTAR’s Website.




Management of Internet Information Sources and Services (IMC 407)
                                                                                                       20
Library Website Review – Perpustakaan Tun Abdul Razak


3.10   Library Publication

       Some libraries provide links to a catalogue and perhaps an online ordering service or a
       bookshop operation where their organization‟s publication can be identified. As such,
       this features allows user to subscribe or purchase in house publication. The library
       should of course be the obvious source of reliable information about publications.


       The figure below shows several of the library‟s publications.




                  Library Publication




                    Figure 24 : Library Publications feature in PTAR’s Website.




Management of Internet Information Sources and Services (IMC 407)
                                                                                                 21
Library Website Review – Perpustakaan Tun Abdul Razak




                            Figure 25 : Samples of Library Publications in PTAR’s Website.

Management of Internet Information Sources and Services (IMC 407)
                                                                                             22
Library Website Review – Perpustakaan Tun Abdul Razak




                                             In house
                                            publication
                                             examples




                  Figure 26 : Samples of in house publications in PTAR’s Website.




Management of Internet Information Sources and Services (IMC 407)
                                                                                    23
Library Website Review – Perpustakaan Tun Abdul Razak


4.0 Conclusion


       A well-designed website is one of the best ways for a library to communicate to students,
faculty and the public. It serves as a gateway to library resources such as the online catalog,
databases, other websites, and information about the library. The content and purpose of the
website will vary, depending on the type of library and the mission of the site.


       Though there is a growing number of ways and means of contacting users and showing
the library‟s services, the library website should always be the main starting-point for searches
and the one virtual “entrance” to the library. The most important issue is probably, that the
website, especially the homepage, should guide by the shortest possible way to the most-used
information.




Management of Internet Information Sources and Services (IMC 407)
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Library Website Review – Perpustakaan Tun Abdul Razak


5.0 References



   1. Griffiths, P. (2004). Managing your internet & intranet services. London: Facet Publishing


   2. Selfert, M. (2004). Creating a good library web site. Journal of Adventist Education, 35-
       39. Retrieved from http://circle.adventist.org/files/jae/en/jae200467023505.pdf

   3. Home page. Retrieved March 27, 2011, from http://library.uitm.edu.my/v1/




Management of Internet Information Sources and Services (IMC 407)
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Library Website Review - PTAR Provides Comprehensive Resources

  • 1. Library Website Review – Perpustakaan Tun Abdul Razak 1.0 Introduction Today‟s librarians recognize the importance of making sure library Web sites are easy to navigate, so users can find their way quickly to e-resources. But where‟s a busy librarian to begin? A library can be considered a store or house of knowledge. In dictionaries the word “library” has been defined as “a building or room containing a collection of books”. A library renders a great service to the society. A library plays a very important role in promoting the progress of knowledge. There are many people who love reading. But they can‟t afford to buy books because the prices of books are very high. So when one becomes a member of a library, he can borrow valuable books. A member can borrow two books at a time and he can keep it with him for two weeks. Libraries are particularly useful for poor children. Even those who are better off can‟t afford to buy all the books they require for their studies. For instance, invaluable books like Encyclopedias and large dictionaries cannot be purchased. In academic perspective, Library is a must. Academician especially, students believes library as an information provider. Thus, library should be support education and research. The Library website provides online access to many of the Library's services and resources. Quick search functions allow you to search the Catalogue, find a database and search for subject resources. You can also check your borrowing record directly. Management of Internet Information Sources and Services (IMC 407) 1
  • 2. Library Website Review – Perpustakaan Tun Abdul Razak Collectively with the roles of library, library has initiated to utilize today‟s information technology channels to provide necessary information via website or webpage. Library website should act as primary gateway to access facilities offered by the library. Perpuastakaan Tun Abdul Razak (PTAR) uowned by Universiti Teknologi Mara, has been selected to be reviewed by our team members. Based on Peter Griffiths in his book „Managing your internet & intranet services1, the ten (10) features of a good library website, as below; Search on Library Online Bookmarks Ask a librarian site Friends Publication Library Subject Training Practical Catalogue Publication Folder/Portals Guides Information Figure 1 : 10 (ten) Features of a good library With a guide from above guideline, we have described PTAR‟s website to ensure the availability of the features. 1 Griffiths, P. (2004). Managing your internet & intranet services. London: Facet Publishing Management of Internet Information Sources and Services (IMC 407) 2
  • 3. Library Website Review – Perpustakaan Tun Abdul Razak 2.0 The Library An overview of Perpustakaan Tun Abdul Razak Library(PTAR) The library was first set up in 1960 under the Rural and Industrial Development Authority (RIDA) in Petaling Jaya. In 1972 a new main library building was completed in Shah Alam and named Perpustakaan Tun Abdul Razak 1. To date the library collections totaled more than 600,500 volumes comprising books, pamphlets, conference papers, bibliographies, calendars and other non-print materials in microform format. The library also holds about 5,000 periodical titles currently subscribed or received through request/donations. A number of more 50 online databases are subscribed from various journals. Figure 2 : A picture of PTAR on Launching Day in 1972 In addition to the main library, there are eight other component libraries namely Perpustakaan Tun Abdul Razak, Petaling Jaya (1967), INTEC Section 17 Library in Shah Alam (1982) , Perpustakaan Tun Abdul Razak 2 (1986), Perpustakaan Tun Abdul Razak 3 (2003), Perpustakaan Tun Abdul Razak 4 (2004), Perpustakaan Tun Abdul Razak, Faculty of Architecture, Planning & Surveying Library (1994), Perpustakaan Tun Abdul Razak, Faculty of Information Technology & Quantitative Science Library (1997 - 2004), Faculty of Information Studies, Puncak Perdana (2004), Selayang Hospital Library (2005) and Puncak Alam Library (2008). Management of Internet Information Sources and Services (IMC 407) 3
  • 4. Library Website Review – Perpustakaan Tun Abdul Razak 3.0 The Library Website The Welcoming Page or Home Page The website can be accessed via http://library.uitm.edu.my. The home page for PTAR‟s webpage, as below ; Figure 3 : The main page or home page of PTAR Management of Internet Information Sources and Services (IMC 407) 4
  • 5. Library Website Review – Perpustakaan Tun Abdul Razak 3.1 Bookmarks Bookmarks are useful features which provide its own selection of favorite useful bookmarks or links to other websites. The selection need to be updated and kept up to date to ensure that library remain current and relevant information or link to fulfill user needs. PTAR‟s Website bookmark, can be found as indicated below ; Bookmark s Figure 4 : Bookmarks Feature in PTAR’s Website Management of Internet Information Sources and Services (IMC 407) 5
  • 6. Library Website Review – Perpustakaan Tun Abdul Razak 3.2 Practical Information A good library website will also provide practical information to user. Practical information provides the location details of the library. These features will provide a map and directions, which aid user heading to the library. This will help to add physical visitors. As such, the details on practical information of PTAR, is shown below; Figure 5 : Practical Information Feature Practical Information in PTAR’s Website Figure 6 : Practical Information – Map and route to PTAR Management of Internet Information Sources and Services (IMC 407) 6
  • 7. Library Website Review – Perpustakaan Tun Abdul Razak 3.3 Training Guide Training guide is another useful link which should be developed in the Library Website. Training guide consist links to pages that offer advice on training opportunities or use of navigator in the website, guidance on the services offered also a structured training materials that are designed for delivery over the web. In simple understanding, it provides guidance on how to use the website and services for a necessary reason. Below is an example of the training guide features which can be viewed in PTAR‟s web site. Training Guide Figure 7 : Training Guide Feature in PTAR’s Website Under the drop list, we can choose either one link in view to get further guidance and advice. As such, PTAR‟s offer Customer services, serial services, information services and research guide in conducting guide to user, based on their needs and requirements. The link is attached below ; Management of Internet Information Sources and Services (IMC 407) 7
  • 8. Library Website Review – Perpustakaan Tun Abdul Razak Figure 8 : Samples of training guide provided by PTAR Management of Internet Information Sources and Services (IMC 407) 8
  • 9. Library Website Review – Perpustakaan Tun Abdul Razak 3.4 Search on site Search on site can be define as process of searching info or specific user‟s request on site using search engine developed on the website. Search engine is essential for a site of any size beyond few pages. Using internal search engine to look for specific articles or using a major search engines. Search on site feature, as shown below. Search on site Figure 9 : Search on site Feature in PTAR’s Website Management of Internet Information Sources and Services (IMC 407) 9
  • 10. Library Website Review – Perpustakaan Tun Abdul Razak Another samples of search engines provided Figure 10 : Search on site – others Search Engines Management of Internet Information Sources and Services (IMC 407) 10
  • 11. Library Website Review – Perpustakaan Tun Abdul Razak 3.5 Online Publication One of the most visited links is an online publication or e-resources or digital library link. These features provide links to online publications that available such as in-house online databases or subscribed online databases that include online journals. As such, the details on online publication of PTAR, is shown below; Online Publication Figure 11 : Online Publications Feature in PTAR’s Website Furthermore, below is an online publication link, which is available in PTAR‟s website online publication links. Management of Internet Information Sources and Services (IMC 407) 11
  • 12. Library Website Review – Perpustakaan Tun Abdul Razak Figure 12 : Samples of Online Publication Feature in PTAR’s Website Management of Internet Information Sources and Services (IMC 407) 12
  • 13. Library Website Review – Perpustakaan Tun Abdul Razak Figure 13 : Samples of Online Publication Feature in PTAR’s Website Management of Internet Information Sources and Services (IMC 407) 13
  • 14. Library Website Review – Perpustakaan Tun Abdul Razak 3.6 Catalogue A good library website consist a link to a Library Catalogue. The features allow user to and to be linked to the library online catalogues (Web OPAC). Users can search materials from the catalogue provided from the website. Sample of catalogue provided by PTAR, as below; Figure 14 : Samples of Catalogue Feature in PTAR’s Website Figure 15 : Catalogue’s search result Management of Internet Information Sources and Services (IMC 407) 14
  • 15. Library Website Review – Perpustakaan Tun Abdul Razak 3.7 Library Friends Some of the libraries provide a page for their friends of the library organization. These features will allow users to make direct contact with the Friends of the library organization. Sample of catalogue provided by PTAR, as below; Links to Library Friends Figure 16 : Library Friends feature in PTAR’s Website Management of Internet Information Sources and Services (IMC 407) 15
  • 16. Library Website Review – Perpustakaan Tun Abdul Razak It provides link to other academic libraries in Malaysia. Figure 17 : Library Friends feature sample. Link to other academic libraries. Also, a link to other libraries such as Figure 18 : Library Friends National Library. feature sample. Link to other libraries. Management of Internet Information Sources and Services (IMC 407) 16
  • 17. Library Website Review – Perpustakaan Tun Abdul Razak 3.8 Ask a librarian In view of providing interactive website, Ask a Librarian features has been invented to entertain users in very efficient way. Users are invited to submit enquiries to the library enquiry service online, either in a freeform e-mail, or more likely by completing fields on a form (such as essential contact details, so that the answer can be returned). The features of ask a librarian provided by PTAR, as below; Ask a librarian Figure 19 : Ask a librarian feature sample. e-form provided Figure 20 : Ask a librarian request form Management of Internet Information Sources and Services (IMC 407) 17
  • 18. Library Website Review – Perpustakaan Tun Abdul Razak Figure 21 : Frequently Ask Question Feature Management of Internet Information Sources and Services (IMC 407) 18
  • 19. Library Website Review – Perpustakaan Tun Abdul Razak 3.9 Subject folders and subject portals Subject folders and subject portals are lists of recommended resources available in the format of subject folders. The web gives you the option of providing links to online information and mixing these links with traditional bibliographic reference to printed resources. The features of ask a librarian provided by PTAR, as below; Subject Folder or Subject Portal Figure 22 : Subject folder / subject portal feature in PTAR’s Website. Management of Internet Information Sources and Services (IMC 407) 19
  • 20. Library Website Review – Perpustakaan Tun Abdul Razak Subject folder for online publication Figure 23 : Online Publication subject folder / subject portal feature in PTAR’s Website. Management of Internet Information Sources and Services (IMC 407) 20
  • 21. Library Website Review – Perpustakaan Tun Abdul Razak 3.10 Library Publication Some libraries provide links to a catalogue and perhaps an online ordering service or a bookshop operation where their organization‟s publication can be identified. As such, this features allows user to subscribe or purchase in house publication. The library should of course be the obvious source of reliable information about publications. The figure below shows several of the library‟s publications. Library Publication Figure 24 : Library Publications feature in PTAR’s Website. Management of Internet Information Sources and Services (IMC 407) 21
  • 22. Library Website Review – Perpustakaan Tun Abdul Razak Figure 25 : Samples of Library Publications in PTAR’s Website. Management of Internet Information Sources and Services (IMC 407) 22
  • 23. Library Website Review – Perpustakaan Tun Abdul Razak In house publication examples Figure 26 : Samples of in house publications in PTAR’s Website. Management of Internet Information Sources and Services (IMC 407) 23
  • 24. Library Website Review – Perpustakaan Tun Abdul Razak 4.0 Conclusion A well-designed website is one of the best ways for a library to communicate to students, faculty and the public. It serves as a gateway to library resources such as the online catalog, databases, other websites, and information about the library. The content and purpose of the website will vary, depending on the type of library and the mission of the site. Though there is a growing number of ways and means of contacting users and showing the library‟s services, the library website should always be the main starting-point for searches and the one virtual “entrance” to the library. The most important issue is probably, that the website, especially the homepage, should guide by the shortest possible way to the most-used information. Management of Internet Information Sources and Services (IMC 407) 24
  • 25. Library Website Review – Perpustakaan Tun Abdul Razak 5.0 References 1. Griffiths, P. (2004). Managing your internet & intranet services. London: Facet Publishing 2. Selfert, M. (2004). Creating a good library web site. Journal of Adventist Education, 35- 39. Retrieved from http://circle.adventist.org/files/jae/en/jae200467023505.pdf 3. Home page. Retrieved March 27, 2011, from http://library.uitm.edu.my/v1/ Management of Internet Information Sources and Services (IMC 407) 25