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Self evaluation , peer evaluation, patient satisfaction ppt
• The realization of goals and objectives is
  based on the accuracy of the judgements
  and inferences made by decision-makers
  at every stage. To arrive at a good
  decision the test, measurements and
  evaluation are being used in all situations.
  Thus evaluation has become a part and
  parcel of every system to determine the
  achievement of goals in a given period.
• Evaluation: Evaluation is an act or
  process that allows one to make a
  judgement about the desirability or
  value of a measure.

• self evaluation: Self evaluation is an
  evaluation of one's own abilities and
  failings
• Peer evaluation: Peer evaluation is a
  process by which one's colleagues
  assess his quality and accuracy.

• Patient satisfaction: Patient
  satisfaction is defined as the extent of
  the resemblance between the
  expected quality of care and the
  actual received care.
• The term evaluation is derived
  from the word valoir which means
  “to be worth”. Thus evaluation is
  the process of judging the value or
  worth of an individual‟s
  achievements or characteristics.
• It is an act or process that involves
  the assignment of a numerical index
  to whatever is being assessed.

• Evaluation is an act or process that
  allows one to make a judgement
  about the desirability or value of a
  measure.
DEFINITION
• Self evaluation is defined as judging
  the quality of one‟s work, based on
  evidence and explicit criteria, for the
  purpose of doing better work in the
  future.
• Self evaluation is defined as looking
  at progress, development and
  learning to determine what has
  improved and what areas still need
  improvement. Usually involves
  comparing a "before" situation with a
  current situation.
                            -Riley guide
• Self evaluation is an evaluation of
  one's own abilities and failings
                - Reverse dictionary
• To encourage continuing self-
  evaluation and reflection and to
  promote an ongoing, innovative
  approach.
• To encourage individual professional
  growth in areas of interest to the
  employee
• To improve morale and motivation by
  treating the employee as a
  professional in charge of his or her
  own professional growth.
• To encourage collegiality and
  discussion about practices among
  peers in an organization
• To support employees as they
  experiment with approaches that will
  move them to higher levels of
  performance
• Increased confidence in their own
  learning, in trying out new ideas, in
  changing their practice and in their
  power to make a difference.
• Enthusiasm for collaborative working,
  despite initial anxieties about being
  observed and receiving feedback
• Improved team-work and greater
  flexibility in their use of their skills
• Increased awareness of new
  techniques and greater insight into
  thinking
• Enhanced planning skills to ensure
  more effective task management.
• Staff annual professional review
  procedures
• Observation can involve experts; can be
  informal or formal procedures. Feedback
  from such observation is very valuable, but
  must be handled sensitively
• Checklist: provides guidance for collection
  of relevant evidence used to determine the
  merits, worth or significance of a self
HAND OUTS
INTRODUCTION

• In response to the public„s clamor for
  improved care quality, some nursing
  organizations instituted peer review as one
  method for increasing nurses
  accountability for effective decision-
  making and interventions
• Peer evaluation is a process by which
  one's colleagues assess his quality and
  accuracy.

• Peer review is a process by which
  employees of the same rank, profession,
  and setting evaluate one another‟s job
  performance against accepted standards.
            - O‟ Loughlin and Kaulbach
• An organized effort whereby practicing
  professionals review the quality and
  appropriateness of services ordered or
  performed by their professional peers.

         - American Nurses Association
• Short but objective method
• Trained observers
• Constructive feedback for faulty
  development
• Open communication and trust
• Direct observation
  Observation is the most frequent method
  used. The peer-observer may be only
  passively present, or may be actively
  engaged in the class while still serving the
  observation process. Selecting a peer
  observer can be difficult.

• Evaluation of course materials
Self evaluation , peer evaluation, patient satisfaction ppt
• The peer evaluation process may be
   developed using three phases of
   establishing a peer review
   programme:
I. Familiarization
II. Utilization
III. Internalization
HAND OUTS
• Improves team work
• Encourage group members
  involvement and responsibilities
• Encourage peers to reflects on their
  role and contribution to the process of
  group work.
• Focuses on the development of
  judgement skills
• Provides more relevant feed back to
  the students as it is generated by
  their peers.
• Give opportunities for the hidden
  leaders to be selected
• Threats to friendship bias
• Time consuming
• Artificially inflated.
• Peers feels ill equipped to undertake the
  assessment.
• Reluctance to make judgement regarding
  their peers
Self evaluation , peer evaluation, patient satisfaction ppt
• Consumers of health care services demand
  quality care. Patient satisfaction has been
  used as an indicator of quality services
  provided by health care personnel. The most
  important predictor of patients overall
  satisfaction with hospital care is particularly
  related to their satisfaction with nursing care.
  In recent years, the focus on consumerism in
  a highly competitive environment has led to
  increased interest in measuring patient
  satisfaction with health care
• Patient satisfaction is defined as a health
  care recipients reaction to salient aspects
  of the context, process, and result of their
  service experience.
                           - Pascoe (1983)
• Patient satisfaction is defined as the extent
  of the resemblance between the expected
  quality of care and the actual received
  care.
                           - Scarding (1994)
NEED FOR EVALUATING
   PATIENT SATISFACTION

• Data about patient satisfaction equips
  nurses with useful information about
  the structure, process and outcome of
  nursing care.
• It is a requirement for therapeutic
  treatment and is equivalent to self
  therapy.
• Postal Surveys – Questionnaires

 Questions must be carefully designed
 so that they are clear concise and
 relevant
• Cost effective.
• Specific segments can be easily
  targeted.
• Wider sample distribution possible.
• Encourages high response rate.
• Visuals may be used.
• Little bias.
• Patient/client anonymity.
• Respondents given time to complete.
• Can use validated survey
  instruments.
• Qualitative comments can be
  included.
• Can be administered by independent
  external agencies.
• Difficulties associated with procuring
  an accurate list of client/patient
  details.
• No opportunity for explanation or
  follow up questions.
• Potential to excludes sections of the
  population.
• Provides limited opportunities for
  large numbers of community
  members to participate in the
  process.
• Does not allow for the exchange of
  ideas and discussion.
• Reliability dependent on timing.
• A structured document, using closed
  or open ended questions that can be
  self administered or interviewer
  administered.
• Designed to elicit Patient/client
  feedback on certain dimension of
  quality / aspects of care.
• Agenda can be set by Organisation.
• Allows for collation of both qualitative
  and quantitative data.
• Relatively inexpensive.
• Qualitative comments can be
  included.
• Questions must be carefully designed so
  that they are clear concise and relevant.
• The choice of response options can affect
  how people think and respond to
  questions.
• Generally require software support to
  record results.
• Potential to excludes sections of the
  population.
• Evaluation of the programs and activities
  of various departments including
  outpatient care, inpatient care, overall
  health education activities of the hospital
• Evaluation of the various resources
  available in the hospital for effective
  health care
• Evaluation of effectiveness of hospital
  personnel including medical, paramedical,
  nursing as well as non-medical employees of
  the hospital.
• Services are relevant to the needs of the
  population it serves.

 Patient satisfaction with nursing care is
 important for any health care agency
 because nurses comprise the majority of
 health care providers and they provide care
 for patients 24 hours a day.
• The utilization review program includes
  determining appropriate hospital length of
  stay and necessary treatments for various
  illnesses and conditions and reviewing
  patient medical records on admission
  and at intervals during hospitalization to
  ensure that the patient receives
  appropriate care.
• Utilization review is an assessment of the
  appropriateness and economy of an admission
  to a health care facility or a continued
  hospitalization. The length of the hospital stay
  also is compared with the average length of
  stay for similar diagnoses.
              - Mosby's Medical Dictionary, 8th ed.
• The main aim is to curb the exploding
  health care costs with conservative use of
  hospitalization and expensive diagnostic
  and treatment procedures.
• They work in liason with a business
  organization to provide healthcare
  services to the organization‟s employees
  at discounted rates.
• Cost containment to limit each patient„s
  diagnostic and treatment measures to the
  fewest, least expensive procedures that
  will relieve patient symptoms, avert costly
  complications, and return the patient to
  fullest possible function in the shortest
  time possible.
• A utilization review nurse is a registered
  nurse who reviews individual medical cases
  to confirm that they are getting the most
  appropriate care. These nursing
  professionals can work for insurance
  companies, determining whether or not care
  should be approved in specific situations,
  and they can also work in hospitals
• A Bachelor‟s Degree in Nursing; five (5)
  years of clinical care or nursing
  experience; OR an equivalent combination
  of education and experience AND (2) two
  years experience Utilization Review.
  Certification in Utilization Review or
  Utilization Management is preferred
• Obtains and evaluates medical records for
  in-patient admissions to determine if
  required documentation is present.
• Obtains appropriate records as required
  and initiates Physician Advisories as
  necessary for unwarranted admissions.
• Conducts on-going reviews and discusses
  care changes with attending physicians
  and others.
• Formulates and documents discharge plans.
• Provides on-going consultation and
  coordination with multiple services within the
  hospital to ensure efficient use of hospital
  resources
• Identifies pay source problems and provides
  intervention for appropriate referrals
• Coordinates with admitting office to avoid
  inappropriate admissions.
• Coordinates with clinic areas in scheduling
  specialized tests with other health care
  providers, assessing pay source and
  authorizing payment under Medically
  Indigent Adult program as necessary.
• Reviews and approves surgery schedule
  to ensure elective procedures are
  authorized.
• Coordinates with correctional facilities to
  determine appropriate use of elective
  procedures, durable medical goods and
  other services.
• Performs utilization review in accordance
  with all state mandated regulations.
  Maintains compliancy with regulation
  changes affecting utilization management.
  Reviews patients‟ records and evaluates
  patient progress. Performs continuing
  review on medical records and
  identification and need of on-going
  hospitalization.
• Obtains and reviews necessary medical
  reports and subsequent treatment plan
  requests to conduct review Reviews and
  validates physician‟s orders, reports progress
  and unusual occurrences on patients. Ensures
  appropriate and cost-effective healthcare
  services to patients.
• Documents review information in computer.
  Communicates results to claims adjusters.
  Enters billing information for services.
  Prepares information for notification letters for
  providers and employees.
• Records and reports all information within
  scope of authority Performs administrative
  duties; receives, logs in and files a variety
  of reports, client charts, client interactions
  and other documents. Performs other
  duties as assigned or required.
Self evaluation , peer evaluation, patient satisfaction ppt
Self evaluation , peer evaluation, patient satisfaction ppt
Self evaluation , peer evaluation, patient satisfaction ppt
Self evaluation , peer evaluation, patient satisfaction ppt

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Self evaluation , peer evaluation, patient satisfaction ppt

  • 2. • The realization of goals and objectives is based on the accuracy of the judgements and inferences made by decision-makers at every stage. To arrive at a good decision the test, measurements and evaluation are being used in all situations. Thus evaluation has become a part and parcel of every system to determine the achievement of goals in a given period.
  • 3. • Evaluation: Evaluation is an act or process that allows one to make a judgement about the desirability or value of a measure. • self evaluation: Self evaluation is an evaluation of one's own abilities and failings
  • 4. • Peer evaluation: Peer evaluation is a process by which one's colleagues assess his quality and accuracy. • Patient satisfaction: Patient satisfaction is defined as the extent of the resemblance between the expected quality of care and the actual received care.
  • 5. • The term evaluation is derived from the word valoir which means “to be worth”. Thus evaluation is the process of judging the value or worth of an individual‟s achievements or characteristics.
  • 6. • It is an act or process that involves the assignment of a numerical index to whatever is being assessed. • Evaluation is an act or process that allows one to make a judgement about the desirability or value of a measure.
  • 7. DEFINITION • Self evaluation is defined as judging the quality of one‟s work, based on evidence and explicit criteria, for the purpose of doing better work in the future.
  • 8. • Self evaluation is defined as looking at progress, development and learning to determine what has improved and what areas still need improvement. Usually involves comparing a "before" situation with a current situation. -Riley guide
  • 9. • Self evaluation is an evaluation of one's own abilities and failings - Reverse dictionary
  • 10. • To encourage continuing self- evaluation and reflection and to promote an ongoing, innovative approach. • To encourage individual professional growth in areas of interest to the employee
  • 11. • To improve morale and motivation by treating the employee as a professional in charge of his or her own professional growth. • To encourage collegiality and discussion about practices among peers in an organization • To support employees as they experiment with approaches that will move them to higher levels of performance
  • 12. • Increased confidence in their own learning, in trying out new ideas, in changing their practice and in their power to make a difference.
  • 13. • Enthusiasm for collaborative working, despite initial anxieties about being observed and receiving feedback • Improved team-work and greater flexibility in their use of their skills • Increased awareness of new techniques and greater insight into thinking • Enhanced planning skills to ensure more effective task management.
  • 14. • Staff annual professional review procedures • Observation can involve experts; can be informal or formal procedures. Feedback from such observation is very valuable, but must be handled sensitively • Checklist: provides guidance for collection of relevant evidence used to determine the merits, worth or significance of a self
  • 16. INTRODUCTION • In response to the public„s clamor for improved care quality, some nursing organizations instituted peer review as one method for increasing nurses accountability for effective decision- making and interventions
  • 17. • Peer evaluation is a process by which one's colleagues assess his quality and accuracy. • Peer review is a process by which employees of the same rank, profession, and setting evaluate one another‟s job performance against accepted standards. - O‟ Loughlin and Kaulbach
  • 18. • An organized effort whereby practicing professionals review the quality and appropriateness of services ordered or performed by their professional peers. - American Nurses Association
  • 19. • Short but objective method • Trained observers • Constructive feedback for faulty development • Open communication and trust
  • 20. • Direct observation Observation is the most frequent method used. The peer-observer may be only passively present, or may be actively engaged in the class while still serving the observation process. Selecting a peer observer can be difficult. • Evaluation of course materials
  • 22. • The peer evaluation process may be developed using three phases of establishing a peer review programme: I. Familiarization II. Utilization III. Internalization
  • 24. • Improves team work • Encourage group members involvement and responsibilities • Encourage peers to reflects on their role and contribution to the process of group work.
  • 25. • Focuses on the development of judgement skills • Provides more relevant feed back to the students as it is generated by their peers. • Give opportunities for the hidden leaders to be selected
  • 26. • Threats to friendship bias • Time consuming • Artificially inflated. • Peers feels ill equipped to undertake the assessment. • Reluctance to make judgement regarding their peers
  • 28. • Consumers of health care services demand quality care. Patient satisfaction has been used as an indicator of quality services provided by health care personnel. The most important predictor of patients overall satisfaction with hospital care is particularly related to their satisfaction with nursing care. In recent years, the focus on consumerism in a highly competitive environment has led to increased interest in measuring patient satisfaction with health care
  • 29. • Patient satisfaction is defined as a health care recipients reaction to salient aspects of the context, process, and result of their service experience. - Pascoe (1983) • Patient satisfaction is defined as the extent of the resemblance between the expected quality of care and the actual received care. - Scarding (1994)
  • 30. NEED FOR EVALUATING PATIENT SATISFACTION • Data about patient satisfaction equips nurses with useful information about the structure, process and outcome of nursing care. • It is a requirement for therapeutic treatment and is equivalent to self therapy.
  • 31. • Postal Surveys – Questionnaires Questions must be carefully designed so that they are clear concise and relevant
  • 32. • Cost effective. • Specific segments can be easily targeted. • Wider sample distribution possible. • Encourages high response rate. • Visuals may be used. • Little bias.
  • 33. • Patient/client anonymity. • Respondents given time to complete. • Can use validated survey instruments. • Qualitative comments can be included. • Can be administered by independent external agencies.
  • 34. • Difficulties associated with procuring an accurate list of client/patient details. • No opportunity for explanation or follow up questions. • Potential to excludes sections of the population.
  • 35. • Provides limited opportunities for large numbers of community members to participate in the process. • Does not allow for the exchange of ideas and discussion. • Reliability dependent on timing.
  • 36. • A structured document, using closed or open ended questions that can be self administered or interviewer administered. • Designed to elicit Patient/client feedback on certain dimension of quality / aspects of care.
  • 37. • Agenda can be set by Organisation. • Allows for collation of both qualitative and quantitative data. • Relatively inexpensive. • Qualitative comments can be included.
  • 38. • Questions must be carefully designed so that they are clear concise and relevant. • The choice of response options can affect how people think and respond to questions. • Generally require software support to record results. • Potential to excludes sections of the population.
  • 39. • Evaluation of the programs and activities of various departments including outpatient care, inpatient care, overall health education activities of the hospital • Evaluation of the various resources available in the hospital for effective health care
  • 40. • Evaluation of effectiveness of hospital personnel including medical, paramedical, nursing as well as non-medical employees of the hospital. • Services are relevant to the needs of the population it serves. Patient satisfaction with nursing care is important for any health care agency because nurses comprise the majority of health care providers and they provide care for patients 24 hours a day.
  • 41. • The utilization review program includes determining appropriate hospital length of stay and necessary treatments for various illnesses and conditions and reviewing patient medical records on admission and at intervals during hospitalization to ensure that the patient receives appropriate care.
  • 42. • Utilization review is an assessment of the appropriateness and economy of an admission to a health care facility or a continued hospitalization. The length of the hospital stay also is compared with the average length of stay for similar diagnoses. - Mosby's Medical Dictionary, 8th ed.
  • 43. • The main aim is to curb the exploding health care costs with conservative use of hospitalization and expensive diagnostic and treatment procedures. • They work in liason with a business organization to provide healthcare services to the organization‟s employees at discounted rates.
  • 44. • Cost containment to limit each patient„s diagnostic and treatment measures to the fewest, least expensive procedures that will relieve patient symptoms, avert costly complications, and return the patient to fullest possible function in the shortest time possible.
  • 45. • A utilization review nurse is a registered nurse who reviews individual medical cases to confirm that they are getting the most appropriate care. These nursing professionals can work for insurance companies, determining whether or not care should be approved in specific situations, and they can also work in hospitals
  • 46. • A Bachelor‟s Degree in Nursing; five (5) years of clinical care or nursing experience; OR an equivalent combination of education and experience AND (2) two years experience Utilization Review. Certification in Utilization Review or Utilization Management is preferred
  • 47. • Obtains and evaluates medical records for in-patient admissions to determine if required documentation is present. • Obtains appropriate records as required and initiates Physician Advisories as necessary for unwarranted admissions. • Conducts on-going reviews and discusses care changes with attending physicians and others.
  • 48. • Formulates and documents discharge plans. • Provides on-going consultation and coordination with multiple services within the hospital to ensure efficient use of hospital resources • Identifies pay source problems and provides intervention for appropriate referrals • Coordinates with admitting office to avoid inappropriate admissions.
  • 49. • Coordinates with clinic areas in scheduling specialized tests with other health care providers, assessing pay source and authorizing payment under Medically Indigent Adult program as necessary. • Reviews and approves surgery schedule to ensure elective procedures are authorized. • Coordinates with correctional facilities to determine appropriate use of elective procedures, durable medical goods and other services.
  • 50. • Performs utilization review in accordance with all state mandated regulations. Maintains compliancy with regulation changes affecting utilization management. Reviews patients‟ records and evaluates patient progress. Performs continuing review on medical records and identification and need of on-going hospitalization.
  • 51. • Obtains and reviews necessary medical reports and subsequent treatment plan requests to conduct review Reviews and validates physician‟s orders, reports progress and unusual occurrences on patients. Ensures appropriate and cost-effective healthcare services to patients. • Documents review information in computer. Communicates results to claims adjusters. Enters billing information for services. Prepares information for notification letters for providers and employees.
  • 52. • Records and reports all information within scope of authority Performs administrative duties; receives, logs in and files a variety of reports, client charts, client interactions and other documents. Performs other duties as assigned or required.