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Managerial and Quality Control

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mandalina landy
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Managerial and Quality Control CHAPTER 14 0
Learning Objectives ,[object Object],[object Object],[object Object],[object Object],0
Learning Objectives (contd.) ,[object Object],[object Object],[object Object],[object Object],0
Managerial and Quality Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],0
Organizational Control ,[object Object],[object Object],[object Object],[object Object],0
Organizational Control ,[object Object],[object Object],[object Object],[object Object],0
Organizational Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Three types of control 0
Organizational Control Focus Feedforward Control Anticipates Problems Examples • Pre-employment drug testing • Inspect raw materials • Hire only college graduates Focus is on Inputs Concurrent Control Solve Problems as They Happen Examples • Adaptive culture • Total quality management • Employee self-control Focus is on Ongoing Processes Feedback Control Solves Problems After They Occur Examples • Analyze sales per employee • Final quality inspection • Survey customers Focus is on Outputs Exhibit 14.1 0
Feedforward Control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],0
Concurrent Control ,[object Object],[object Object],[object Object],[object Object],[object Object],Includes self-control on behavior – personal values & attitudes 0
Feedback Control ,[object Object],[object Object],0
Feedback Control Model If Inadequate If Adequate Adjust Standards Adjust Performance Feedback Establish Strategic Goals. 1. Establish standards of performance. 2. Measure actual performance . 3. Compare performance to standards. 4. Take corrective action . 4. Do nothing or provide reinforcement. Exhibit 14.2 0
Budgetary Control ,[object Object],[object Object],[object Object],0
Responsibility Center ,[object Object],0
Budgets Managers Use ,[object Object],[object Object],[object Object],[object Object],0
Traditional Budgeting Methods ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],0
Financial Statements ,[object Object],[object Object],[object Object],0
Financial Statements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],For specific point in time 0
Financial Statements ,[object Object],[object Object],[object Object],[object Object],For given time interval – usually one year 0
Financial Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],0
Control Philosophies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],0
Total Quality Management - TQM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Based on decentralized control philosophy 0
TQM Success Factors ,[object Object],[object Object],[object Object],[object Object],[object Object],0
Trends in Quality and Financial Control ,[object Object],[object Object],[object Object],[object Object],[object Object],0
Control Systems for Turbulent Times ,[object Object],[object Object],0
The Balanced Scorecard Financial Internal Business processes Learning and Growth Customers How well do we serve our customers? Are we learning, changing, and improving? Do internal activities and processes add value for customers and shareholders? Do actions contribute to improving financial performance? Mission & Goals Exhibit 14.10 Adapted 0

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Managerial and Quality Control

  • 1. Managerial and Quality Control CHAPTER 14 0
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  • 8. Organizational Control Focus Feedforward Control Anticipates Problems Examples • Pre-employment drug testing • Inspect raw materials • Hire only college graduates Focus is on Inputs Concurrent Control Solve Problems as They Happen Examples • Adaptive culture • Total quality management • Employee self-control Focus is on Ongoing Processes Feedback Control Solves Problems After They Occur Examples • Analyze sales per employee • Final quality inspection • Survey customers Focus is on Outputs Exhibit 14.1 0
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  • 12. Feedback Control Model If Inadequate If Adequate Adjust Standards Adjust Performance Feedback Establish Strategic Goals. 1. Establish standards of performance. 2. Measure actual performance . 3. Compare performance to standards. 4. Take corrective action . 4. Do nothing or provide reinforcement. Exhibit 14.2 0
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  • 26. The Balanced Scorecard Financial Internal Business processes Learning and Growth Customers How well do we serve our customers? Are we learning, changing, and improving? Do internal activities and processes add value for customers and shareholders? Do actions contribute to improving financial performance? Mission & Goals Exhibit 14.10 Adapted 0