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Social Media 101
     Twitter and Facebook Strategy for College Newsrooms
                         #social101
                    NYC12       3/19/2012



Mandy Jenkins @mjenkins
Find Your Persona
Questions to Ask
• What sort of tone is right for my audience?
• Who is my audience?
• What do they want?
• When is my audience online?
Who You Should Follow
•  Other on and off-campus publications
•  Student and local blogs
•  Those who RT and reply to you
•  Popular people in the local Twittersphere
•  Your staff
Finding who to follow
• By subject/location: Twellow.com,
 Wefollow.com

• Look at others’ follows/followers
• Spy on Twitter lists/Search
 Listorious.com
Interacting With Users
8 Rules of Social Interaction

1. Respond to replies, comments and questions
   (especially questions) everywhere

2. Be transparent in all you do

3. Ask for help when you need it
4. Be thankful
8 Rules of Social Interaction

5. Make corrections quickly and publicly

6. Address criticism without spats

7. Be consistent

8. Don't just push your content out
Who manages it?




     When do we update?
Think like a student!
It snowed - are sidewalks plowed? Are
  classes on time? Is there an awesome
  thing happening today? Wha? Free
  burritos? What's going on tonight?
  What happened last night?
Search.Twitter.Com
Search by keywords, location, time
All public tweets
Also can be done in desktop, mobile apps
RT News and Photos
Ask For Tips
Trendsmap.com
Local Twitter Trends




trendsmap.com/local/us/cityname
Curate Your Campus
•  Keep open searches for local keywords for
  daily use

•  Establish a hashtag for students to send you
  info/photos
Go Live For News & Events
Update often, maybe start a hashtag?
Curate & Publish




Storify.com
What Not to Do
Brands Behaving Badly
Brands Behaving Badly
Facebook
Be more than just friends
Create An Engaging Presence




Take advantage of timeline with photos,
milestones and videos
Whatever You 'Like'
•  What would you share on Facebook?
•  Ask questions, feature the responses in
  stories

•  During news, you can't overpost
•  Photos and videos work well
Watch Analytics
Wording Matters
     • Posed Questions +64%
     • Call to read or take a closer look +37%
     • Personal reflections +25%
     • Clever, catchy tone +18%

% more feedback over average
Source: Facebook
Images Matter
Mandy Jenkins

   Twitter: @mjenkins
  ZombieJournalism.com

     Find these slides at:
slideshare.net/mandyjenkins

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Social Media Strategy for College Newsrooms