Fleet Logistics

1. INTRODUCING
Summer 2012

2. CREDENTIALS
FL is today serving in excess of 100,000 vehicles across 24 European countries and
employing over 250 people
 Privately owned and Independent
 Established in 1996
 Covers 24 countries from its Own offices
 Serves exclusively large fleets
 Manages in excess of 100,000 vehicles
across Europe
 Employs over 250 people across Europe
 Best in class IT Portfolio across Europe
 Delivered savings in excess of €950m
over past 16 years for its clients

3. CREDENTIALS – FL Hellas
FL is today offering services in Greece & Cyprus
 FL Hellas operational since summer 2011
 Offices based in Athens
 Highly experienced professionals with >22
years in the Greek automotive & fleet
market
 Full range of Fleet Management services
provided
 Client portfolio comprising of Blue Chip
companies such as Henkel, MSD, NSN, Kraft
Foods, Sony, Coca Cola etc.
 Common IT systems with EMEA countries
but with localized infrastructure

4. ORGANISATIONAL STRUCTURE- EUROPE
FL’s organisational structure is set up to accomodate clients in single & multipe
countries CEO
OPERATIONS SUPPLY CHAIN ACCOUNT SALES & BUSINESS CONSULTING &
MANAGEMENT MANAGEMENT DEVELOPMENT IMPLEMENTATION
FINANCE & ACCOUNTING
FINLAND
HUMAN RESOURCES
SWEDEN, NORWAY &
DENMARK
EU
UNITED KINGDOM
PROCESS
MGMT &
GERMANY QUALITY
NETHERLANDS EU
EU EU EU
ACCT
SCM SALES IMPL
BELGIUM & LUXEMBOURG MGMT
TEAM TEAM TEAM
TEAM
FRANCE
EU IT
SWITZERLAND
LOCAL LOCAL
AUSTRIA & CZECH EU EU
MGMT IN MGMT IN
SALES CONSULT
CORE CORE
SUPPORT TEAM
ITALY MARKETS MARKETS
SPAIN CENTRAL
EU SHARED
CLIENT
SERVICES
PORTUGAL PAYMENT
RUSSIA & UKRAINE
HUNGARY
HELLAS

5. ORGANISATIONAL STRUCTURE - GREECE
FL’s organisational structure and support teams for Greece
CEO Peter Soliman
OPERATIONS SUPPLY CHAIN SALES & BUSINESS CONSULTING & FINANCE
& QUALITY & ACCOUNT MANAGEMENT DEVELOPMENT IMPLEMENTATION & HR
Vinzenz Pflanz Peter Soliman Michelle Clarke Mathieu Devos
COUNTRY EU EU EU EU EU EU
MANAGER PROCESS SUPPLY ACCOUNT SALES IMPL FINANCE
Emmanuel CHAIN MGMT TEAM TEAM & ACC
QUALITY
Simon TEAM
Darkadakis Barbaros
Hooimeijer Spremberg
EU EU EU
SYSTEMS PROGRAM SALES
OPERATIONS & TOOLS OFFICE SUPPORT
MANAGER Bill Thibault Tobias
Chenault Alleyn Kern
Helen
Dimou
USER
SUPPORT
TEAM

6. REFERENCES
FL is recognised by the worlds largest corporations, managing approximately 100,000 of
their vehicles across Europe
High Tech Chemicals/Pharma
Multiple countries Single country
Applied Tech/Services Consumer Business

7. SOURCING MODELS
Two sourcing models exist for fleets – FL offers the best of both models
MULTI SUPPLY
Best of best = lowest price
and is based on:
 Re-marketing capabilities,
vehicle mix and kick backs
 Cost of capital differences
SINGLE SUPPLY
Lowest TCO & risk
Single LC selected diversification
FLEET LOGISTICS
Tactical pricing Permanent competition
…thereafter black box Independent cost/quality control
Uncontrollable Administration and complexity
components managed by FL
“Plug-and-play” into local
suppliers
Single point of contact
(Driver, HR, Finance, Fleet
Mgmt)

8. VALUE PROPOSITION
FL’s mission is delivered through 4 core value propositions…
TCO
optimization
Driver
experience
Business Process
Redesign/Outsourcing
Transparency
and Control
Fleet Logistics` mission, as a fleet solutions integrator, is to help fleet operators
reduce & control their Total Cost of Ownership whilst creating best practice driver
experience by combining expertise, infrastructure (processes, offices, IT) and scale.

9. DRIVER SUPPORT
Drivers can contact their lease company or 3rd party vendors directly or via their
dedicated team at FL
Driver queries Client dedicated helpdesk 3rd party vendors
 Accident
 Breakdown  Vehicle ordering  Leasing companies
 Servicing  Driver portal  Breakdown recovery
 Tires  Telephone system  Driver training
 Replacement car  Ticket system  Glass, tires, etc
 Ordering procedure
Our highly experienced fleet professionals, combined with streamlined
processes ensures a smooth and satisfactory experience for all drivers

10. DRIVER PORTAL
All drivers will have access to a password restricted portal enabling them to
access key data pertaining to them and the operation of their company
vehicle

11. HOW DOES IT WORK?
Fleet Logistic’s mission, as a fleet solutions integrator, is to help fleet operators
reduce and control their Total Cost of Ownership (TCO) and ensure best practice
driver experience, by combining expertise, infrastructure and scale across Europe.
CUSTOMER
BoD / HR
Car Policy Decisions & Approvals
Customer’s Fleet Link/Operator
Car Policy Contracts
Operational
Mgmt
Customer’s Vehicle Fleet Suppliers
Drivers Driver Vendor (OEM, dealers, etc...)
Support Mgmt
Multi -
bidding
Lease Supplier Lease Supplier Lease Supplier
1 2 3 ...

12. VALUE CREATION
FL creates value for its clients in many ways to deliver a Return on Investment (ROI)
Yearly optimizations derived from 4 main areas
1.1
Multi-Bidding: permanent creation of competition on each vehicle ordered
1.1
100% Key dealer approach: FL pools purchase volumes across clients resulting in improved terms and
1.2
1.2
conditions
Cost control: Recalculations, permanent invoice control, reallocations,
1.3
1.3
Unbundling of selected service components from the leasing
2.1
2.1
1.2 rate incl. management of 3rd parties
1.2 2.2
2.2
2.3 Strategic measures: e.g. car
2.3
policy optimizations, contract
3.1
3.1 extensions,
1.3
1.3 3.2
TCO Optimization
2.1
3.2 RFP’s
TCO in %
2.1
TCO 4.1
4.1
FL configurator: bonus/malus system 2.2
baseline for drivers in order to influence vehicle 2.2
choice (e.g. Co2 emissions/fuel spends) FL
2.3
2.3 Mgmt.
Outsourcing of fee
3.1
3.1
non-core processes e.g. driver contact: FL acts
as the single point of contact for the client/drivers 3.2
3.2
Enforcement of client policy: i.e. identification of driver’s non
compliance with policy and contribution of driver recharges regulations 4.1
4.1
which result in recharges to drivers
Management & control of car return process
Adjusted Adjusted
including smart/spot repair and invoice control TCO TCO
for additional end of contract damages baseline baseline
11 22 33 44
General strategic
General strategic Car
Car
Sourcing
Sourcing Vehicle lifecycle Mgmt.
Vehicle lifecycle Mgmt. measures return ROI
ROI
measures return

13. AWARDS
INNOVATION AND FLEET MANAGEMENT EXPERTISE HAS LED TO FL & THEIR CLIENTS
RECEIVING PRESTIGIOUS AWARDS
 Awarded to for innovative
approaches, tools, products and services offered by an
International Fleet Management company
 Honoring FL’s Fleet Management solution, FleetCare®
 Awarded to for the industry-recognized,
market leading car configurator, Fleet.Wizard®
 The judges praised Fleet.Wizard®’s ability to provide a fully
integrated and automated vehicle ordering process
Fleet Logistics CEO, Peter Soliman
 Awarded to Bruce Mclaren (Microsoft), honoring their International Fleet
Management strategy & efficient car policy, leading to TCO and Co2
reduction
 FL has been working with Microsoft for more than 6 years and have played an
integral part in developing and implementing new fleet strategies
 Awarded to Nokia Siemens Networks (Kraft), honoring their Co2 emission
reduction
 FL has been working with Kraft for more than 3 years and have developed a
Green Fleet strategy which has been fundamental in Kraft achieving the
reduction of their Co2 by 18%

14. Outsourced Activities in Brief
1. Vehicle Ordering
2. Invoice Control and Processing
3. Reporting (operational & consolidated)
4. Accounting & Payroll file
5. Surplus Vehicle Management
6. Recalculation
7. Reallocation
8. Vehicle Return
9. Driver Referral Service
10. Account Management
11. Vendor Management

16. OUR PROMISE
TCO DRIVER
EXPERIENCE

17. STRATEGIC PARTNERSHIP
In co-operation with TÜV SÜD Auto Service and our FleetCompany brand, FL has enhanced
its service portfolio by having the ability to offer Maintenance and Accident Mgmt
Combined international Expertise
Providing full Fleet Management
services for ALL fleets

18. You have More Questions?
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19. Contact Details
Emmanuel Darkadakis
Country Manager
Fleet Logistics Hellas Ltd
1 Louki Akrita St., 173 43 Agios Dimitrios,
Athens, Greece
T. +30210 9959 780
F. +30210 9917 601
M. +30 6932 101 413
e-mail: emmanuel.darkadakis@fleetlogistics.com
web: http://www.fleetlogistics.com