SAP QM

1. 1
QM Module
Santosh

2. 2
QM Overview
QM Module General
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

3. 3
© SAP AG 1999
Main Business Scenario
 Industrial companies perform quality inspections on
products at various stages in the logistics supply
chain.
 They need to maintain inspection specifications,
record inspection results, and can perform
evaluations using this data.
QM Overview
Business Scenario :

4. QM Integration
PPPPMMMM
PurchasingPurchasing RequisitionRequisition
Inventory mgmt
Goods receipt
Stock transfer
Goods issue
Inventory mgmt
Goods receipt
Stock transfer
Goods issue
Shipping
Billing
Shipping
Billing
SDSD
Invoice
verification
Invoice
verification
Warehouse
management
Warehouse
management
Inspection lotInspection lot
QMQM Inspection lotInspection lot
Print insp. instructionPrint insp. instruction
Results recordingResults recording
Usage decisionUsage decision
Basic dataBasic dataBasic dataBasic data
Test equipment
management
Test equipment
management
PMPM
Production
planning
Production
planning
Reqt planning
R-cut capacity
planning
Reqt planning
R-cut capacity
planning
Planned
Orders
Planned
Orders
Opening
period
Opening
period
Order:
- Creation
- Release
- Confirmation
Order:
- Creation
- Release
- Confirmation
Shop floor
control
Capacity
leveling
Shop floor
control
Capacity
leveling
CAMCAM
MaterialsMaterials
VendorsVendors
RoutingsRoutings
DocumentsDocuments
Inspection plan
Characteristics
Insp. methods
Insp. catalogs
Test equipment

5. 5
Control
Planning Inspection
QM Overview

6. 6
QM Overview
 Quality planning
 Quality inspection
 Quality control
 Quality certificates
 Quality notifications
 Test equipment mgmt.
Quality Planning: Activities
Creating and managing the
master data that is required
(among other items) to plan
and execute quality
inspections.

7. 7
QM Overview
Quality Inspection: Activities
Determining whether the units
inspected fulfill the predefined
quality requirements.
 Quality planning
 Quality inspection
 Quality control
 Quality certificates
 Quality notifications
 Test equipment mgmt.

8. 8
QM Overview
R
Quality Control: Activities
Implementing different
preventive, monitoring and
corrective activities.
These activities are based on the
specifications from quality
planning and the evaluations of
quality inspections and quality
notifications.
npnp
157157 005005
398398
 Quality planning
 Quality inspection
 Quality control
 Quality certificates
 Quality notifications
 Test equipment mgmt.

9. 9
QM Overview
R
Quality Certificates: Activities
Certifying the quality of a material
or product.
Quality certificates contain texts,
specification values, and
inspection results.
 Quality planning
 Quality inspection
 Quality control
 Quality certificates
 Quality notifications
 Test equipment mgmt.

10. 10
QM Overview
R
Quality Notification : Activities
Recording the Non-Conformance
or product.
Investigation and analysis of defect
Record Cause , Task and activities ,
etc.,
 Quality planning
 Quality inspection
 Quality control
 Quality certificates
 Quality notifications
 Test equipment mgmt.

11. 11
QM Overview
R
Test Equipment Management: Activities
Managing master data as well as
the planning and processing
calibration inspections for test
and measurement equipment.
30
 Quality planning
 Quality inspection
 Quality control
 Quality certificates
 Quality notifications
 Test equipment mgmt.

12. 12
QM Overview
QM Module - General
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

13. 13
QM Overview
 Quality planning
 Quality inspection
 Quality control
 Quality certificates
 Quality notifications
 Test equipment mgmt.
Quality Planning: Activities
Creating and managing the
master data that is required
(among other items) to plan
and execute quality
inspections.

14. 14
Quality Planning
 Inspection Planning
 Inspection Plan
 Master Recipes
 Basic Data
 Catalog / Selected Sets
 Master Inspection Characteristics
 Class Characteristics
 Inspection Method
 Sampling Procedure / Sampling
Scheme
 Work Center
 Logistic Master Data
 Material master QM-View
 Quality Info Record

15. 15
© SAP AG 2001
QM Basic Data and Inspection Plan Structure
Operation
Header
Insp. plan
Material master
record
Vendor master
record
Inspection
characteristic
Work center
Production
resources/tools
Customer master
record
Quality Planning
Inspection Plan Structure :

16. 16
Quality Planning
Inspection Plan :
 Inspection plans is used to describe how a quality
inspection should be performed for one or more materials.
 Define in the inspection plan in which order individual
inspection operations should occur and which inspection
characteristics should be inspected, using which inspection
specifications.
Inspection plans for different uses (for Example goods issue
inspection, Inprocess Inspection, Inspection during Sales etc.).

17. 17
© SAP AG 1999
What is to be inspected?
General data
Characteristic
control
References to
master records
Administrative data
Master Inspection Characteristic
Quality Planning
Basic Data : Master Inspection Characteristics

18. 18
Quality Planning
Master Inspection Characteristics :
 Inspection characteristic describes WHAT needs to be inspected.
 MIC can be either Qualitative or Quantitative and intended for
repetitive use.
 Catalogs & inspection Methods are assigned to MICs
 Defect Catalogs are assigned in case Defect Recording is required.
 Control Indicators defines the parameters for Result recording of
the MIC & Result analysis.

19. 19© SAP AG 2001
CODING
ScratchedScratched
WarpedWarped
DamagedDamaged
CrackedCracked
Usage of Catalogs
1001 Warped
1002 Damaged
1003 Cracked
1004 Dented
Quality Planning
Basic Data : Usage of Catalog

20. 20
Quality Planning
Defects
Defect consequences
Causes
Events
Usage decisions
Task
Characteristic attributes
Selected
Set
Codes
Cat
Type
Codes Codes
Grp
Selected
Set
9
6
5
4
3
2
1

21. 21
Quality Planning
Catalog :
The catalog contains unique, non-numerical data in
the system that is defined at client or plant level.
 Can define our own code groups and codes for
each catalog type.
 Directly assign catalogs to master inspection
characteristics
 Use the catalogs to make it easier to record inspection
results, defects, and defect locations during inspection
lot processing

22. 22© SAP AG 2001
Inspection Method: General
What kind of inspection
is to be performed?
Validity
Qualification
Texts
Classification
Quality Planning
Basic Data : Inspection Method

23. 23
Quality Planning
Inspection Method:
 An inspection method describes how the inspection to be carried out
for an inspection characteristic.
 Common family of components which are inspected under standard
specifications, norms etc can be treated as inspection method which will
be assigned to master inspection characteristic
 Up to ten inspection methods can be assigned to a master inspection
characteristic, however only one inspection method can be assigned to
the planned characteristic.
 Inspection method is maintained at plant level and validity from effective
date.
 Inspection method identifier is optional Text, Long Text, Inspector
Qualification to be entered on data screen for every inspection method

24. 24
Quality Planning
Quality Info Record :
 When a quotation or purchase order is created, the system
checks whether a Q-info record is required and available for the
combination of material and vendor. A check is made to
determine whether the purchase order can be released
 Specify a status profile for releasing the supply relationships as
well as the QM system of the material-vendor combination in the
Q-info record
 This facilitates the inspection or perform a goods receipt
inspection and/or source inspections

25. 25
QM Overview
QM Module General
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

26. 26
QM Overview
Quality Inspection: Activities
Determining whether the units
inspected fulfill the predefined
quality requirements.
 Quality planning
 Quality inspection
 Quality control
 Quality certificates
 Quality notifications
 Test equipment mgmt.

27. 27
Quality Inspection
 Inspection Lot Creation
 Manual / Automatic Lot
 Stock / Non-Stock relevant Lot
 Result Recording
 Quantitative / Qualitative / Calculated chars
 Single/Multiple recording
 Valuation with specification
 Defect Recording : For deviation
 Manual / Auto creation
 Continued with notification : Background process
 Usage Decision
 UD code / Stock Posting / Quality Score Calculation

28. 28
© SAP AG 1999
Inspection Lot: Business Scenario
Inspection
lot
The inspection lot represents the request to a
plant to perform a quality inspection on a
certain quantity of a material.
Quality Inspection
Inspection Lot :

29. 29
© SAP AG 2001
12
9
6
3
11 1
7 5
8 4
210
Goods
movement
Production
order
Customer
order
Delivery
Deadline
monitoring
Manual
Inspection
lot
Maintenance
order
Inspection Lot: General
Quality
inspection
Quality Inspection
Inspection Lot : General

30. 30
© SAP AG 1999
QM Inspection Process: Results Recording
Event
Sample determination
Usage decision
Evaluation
Defects recording
Inspection lot
Enter results
Valuation
Completion
Results
recording
Quality Inspection
Inspection Process : Result Recording

31. 31
© SAP AG 1999
Defects Recording: Business Scenario
Quality Inspection
Defect recording business scenario :

32. 32
© SAP AG 1999
!!Purchasing Production
Vendor Stock
A
A B
C
D
Statistics
Units
t
Quality level
Inspection stage
Time
Usage Decision: Effects
Quality Inspection
Usage Decision – Effects :

33. 33
QM Overview
QM Module : General
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

34. 34
QM Overview
R
Quality Certificates: Activities
Certifying the quality of a material
or product.
Quality certificates contain texts,
specification values, and
inspection results.
 Quality planning
 Quality inspection
 Quality control
 Quality certificates
 Quality notifications
 Test equipment mgmt.

35. 35
Quality Certificate
 Incoming
 Vendor certificate against Good receipt
 Outgoing
 Certificate Profile
- Certificate Planning
- Certificate Processing

36. 36
Quality Certificate

37. 37
QM Overview
QM Module : General
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

38. 38
QM Overview
R
Quality Notification : Activities
Recording the Non-Conformance
or product.
Investigation and analysis of defect
Record Cause , Task and activities ,
etc.,
 Quality planning
 Quality inspection
 Quality control
 Quality certificates
 Quality notifications
 Test equipment mgmt.

39. 39
Quality Notification
 Notification Type
 Vendor problem
 Internal problem
 Customer complaint
 Notification Process
 Automatic trigger from defect recording / Manual creation.
 Predefined codes as per catalog used in
- Item / Task / Activity
 Catalog maintained at client level.
 Task completion for notification closure
 Standard report for notification.

40. Quality Notification
Status
management
Nonconformity
costs
QM costs
Q Notification
Actions
Defects analysis
TasksEvaluations
Controlling
Workflow
DescriptionArchive Link
Elements:

41. 41
Quality Notification
Notification
Task Completion and
Notification closure
Report
Complaint Details
Complaint type and rejection details
Partners and Coordinator
Internal and External failures
Causes (Root Cause)
Tasks (Corrective Action )
Activities (Preventive Action)
Purpose :
 To record & process
different types of
problems..
 To analyze the defects &
monitor the correction of
these defects.

42. 42
QM Overview
QM Module : General
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment Management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

43. 43
QM Overview
R
Test Equipment Management: Activities
Managing master data as well as
the planning and processing
calibration inspections for test
and measurement equipment.
30
 Quality planning
 Quality inspection
 Quality control
 Quality certificates
 Quality notifications
 Test equipment mgmt.

44. 44
Test Equipment Management
Purpose :
 To ensure that the Test Equipment ( which is used for Inspection )
continues to meet the pre-defined specifications.
Process:
 Creation of
• Equipment
• Maintenance task list
• Maintenance plan
 Scheduling the Plan
 Processing of Calibration order (Internal / External)
 Creation of the lot
 Result recording
 Defect recording
 Usage decision
 Notification processing for any deviation.

45. 45
QM Overview
QM Module : General
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

46. QM Integration
PPPPMMMM
PurchasingPurchasing RequisitionRequisition
Inventory mgmt
Goods receipt
Stock transfer
Goods issue
Inventory mgmt
Goods receipt
Stock transfer
Goods issue
Shipping
Billing
Shipping
Billing
SDSD
Invoice
verification
Invoice
verification
Warehouse
management
Warehouse
management
Inspection lotInspection lot
QMQM Inspection lotInspection lot
Print insp. instructionPrint insp. instruction
Results recordingResults recording
Usage decisionUsage decision
Basic dataBasic dataBasic dataBasic data
Test equipment
management
Test equipment
management
PMPM
Production
planning
Production
planning
Reqt planning
R-cut capacity
planning
Reqt planning
R-cut capacity
planning
Planned
Orders
Planned
Orders
Opening
period
Opening
period
Order:
- Creation
- Release
- Confirmation
Order:
- Creation
- Release
- Confirmation
Shop floor
control
Capacity
leveling
Shop floor
control
Capacity
leveling
CAMCAM
MaterialsMaterials
VendorsVendors
RoutingsRoutings
DocumentsDocuments
Inspection plan
Characteristics
Insp. methods
Insp. catalogs
Test equipment

47. 47
© SAP AG 1999
Quality
Management:
Integration
in logistical
processes
PM
MM PP
SD
Quality
Management
Position of QM
QM integration

48. 48
QM integration
Material Management
 Manages quality information for materials, vendors
 Releases vendors; Monitors their QM systems
 Manages the release status of delivery relationships, for example
Vendor approval, Sample Approval etc
 Evaluates vendors on the basis of quality using quality scores
from audits, goods receipt inspections, and problem notifications.
 Requests quality certificates and monitors their receipt. Tracking
of vendor certificates.
 Triggers source inspections to be carried out at the vendor’s
premises before the vendor is due to make a delivery - Source
inspection.
 Triggers inspections for goods movements, for example, goods
receipt
 Blocks payments until Inspection Lots are accepted

49. 49
QM integration
Production Planning
 Batch management
 Handles inspection characteristics and setup characteristics for
operations
 Manages quality inspections for manufacturing orders
 Handles in-process inspections during production at freely
defined inspection Points- In-process Inspection (Qty/time
based)
 Scrapping procedures
 Triggers final inspection upon goods receipt from production
 Confirms quality and quantity information for manufacturing
orders
 Monitors production quality with the help of control charts and
determines process capability.
 Manages problems in production using quality notifications and
by processing corrective tasks

50. 50
QM integration
Sales and Distribution
 Batch allocation during delivery of finished goods
 Customer Complaints Handling
 Manages customer-related quality information
 Triggers an inspection at shipping when the delivery is created-
Lot Creation thro PGI for Sales Inspection
 Lot Creation thro PGR for Customer Returns
 Creates quality certificates with the delivery
Plant Maintenance
 Equipment related data maintenance
 Calibration

51. 51
QM Overview
QM Module : General
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

52. 52
Reports

53. 53
Reports

54. 54
Reports

55. 55
Reports

56. 56
Reports

57. 57
QM Overview
QM Module : General
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

58. 58
Benefits
BENEFITS :
 Comprehensive master data maintenance by system.
 Stocks in Quality till inspection is completed.
 Inspection Results are available on line, hence retrieval is
will be easy and trends/SPC of characteristics can be
viewed on line
 Quality Score for vendor is based on U D.
 Standardized methodology for complaint reporting and
analysis.
 Calibration frequency scheduled by system for instruments.
 Standard reports for analysis and review.

59. 59
QM Overview
QM Module : General
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

60. 60
QM Processes
1. QM Master Data
2. Incoming Inspection
3. In Process Inspection
4. Final Inspection
5. Stock Transfer Inspection
6. Customer Complaints and Return
7. Miscellaneous Inspection
8. Calibration Inspection

61. 61
1. QM Master Data

62. 62
QM Master Data
1. Material master : MM01,MM02,MM03
2. Inspection Method : QS31,QS32,QS33
3. MIC : QS21,QS23,QS24
4. Equipment Master : IE01,IE02,IE03
5. Catalog : QS41,QS42
6. Selected Set : QS51,QS52
7. Sampling Procedure : QDV1,QDV2,QDV3
8. Inspection plan : QP01,QP02,QP03
9. Maintenance Task list : IA01,IA02,IA03
10.Quality info Record : QI01,QI02,QI03
1. Material master : MM01,MM02,MM03
2. Inspection Method : QS31,QS32,QS33
3. MIC : QS21,QS23,QS24
4. Equipment Master : IE01,IE02,IE03
5. Catalog : QS41,QS42
6. Selected Set : QS51,QS52
7. Sampling Procedure : QDV1,QDV2,QDV3
8. Inspection plan : QP01,QP02,QP03
9. Maintenance Task list : IA01,IA02,IA03
10.Quality info Record : QI01,QI02,QI03
Create
(One time only)
Change
(many times) Display
(any time)

63. 63
2. Incoming Inspection

64. 64
Incoming Inspection
GR-MIGO Posting by MM
Inspection Lot : Type 01
created and viewed thro
QA32
Result Recording
(QE51n) for inspection
characteristics
Resul
t
Usage Decision (QA11)
- Stock Posting
- Quality Score updation
- UD code Valuation
- Inspection lot completion
Defect Recording
in RR
Notification
Creation (QM01)
Background
Notification
processing (QM02)
Incoming Insp
Notification
Closure
Not
Ok
OK
Quality
Notification

65. 65
3. In-Process Inspection

66. 66
In-process Inspection
Order create by PP
Inspection Lot : Type 03
created and viewed thro
QA32
Result Recording
(QE51n) for inspection
characteristics
Resul
t
Valuation is required on each
recording
Defect Recording
in RR
Notification
Creation (QM01)
Background
Notification
processing (QM02)
In-process Materials
Notification
Closure
Not
Ok
OK
Lot Usage Decision
Quality
Notification

67. 67
4. Final Packing Inspection

68. 68
Final Inspection
GR Posting by PP
Inspection Lot : Type 04
created and viewed thro
QA32
Result Recording
(QE51n) for inspection
characteristics
Resul
t
Defect Recording
in RR
Notification
Creation (QM01)
Background
Notification
processing (QM02)
Final Inspection
Notification
Closure
Not
Ok
OK
Usage Decision (QA11)
- Stock Posting in Silo
- Quality Score updation
- UD code Valuation
- Inspection lot completion
Quality
Notification

69. 69
5. Stock Transfer Inspection

70. 70
Stock Transfer Inspection
Stock Transfer
GR Posting by MM
Inspection Lot : Type 08
created and viewed thro
QA32
Result Recording
(QE51n) for inspection
characteristics
Resul
t
Usage Decision (QA11)
- Stock Posting
- Quality Score updation
- UD code Valuation
- Inspection lot completion
Defect Recording
in RR
Notification
Creation (QM01)
Background
Notification
processing (QM02)
Plant to Plant
Notification
Closure
Not
Ok
OK
Quality
Notification

71. 71
6. Customer complaint
and Returns

72. 72
Customer Rejection
Post Goods Receipt to
storage loc using VL01n
for Inspection lot creation.
Create Notification
Result Recording for
investigation finding
Defect
Recording
Create Return Sale Order
by SD thro VA01
Inspection Lot : Type 05 created
and viewed thro QA32
Task Completion and
Notification closure
Generate Report
Usage Decision
for the Lot
Notifications Process contains :
•Customer Details / Sale order
•Complaint type and rejection
details
•Partners and Coordinator
•Internal and External failures
•Causes (Root Cause)
•Tasks (Corrective Action )
•Activities (Preventive Action)
Classification of
customer
complaint

73. 73
Customer complaint
Task Completion and
Notification closure
Generate Report
Notification Raised
by SD
Notifications Process contains :
•Customer Details / Sale order
•Complaint type and rejection
details
•Partners and Coordinator
•Internal and External failures
•Causes (Root Cause)
•Tasks (Corrective Action )
•Activities (Preventive Action)
Send to Concerned
Personnel for actions

74. 74
7. Miscellaneous Inspection

75. 75
Miscellaneous Inspection
Manual Lot Creation
using QA01
Manual Lot origin :Type 89
created and viewed thro
QA32
Result Recording (QE51n)
for inspection
characteristics
Resul
t
Usage Decision (QA11)
- Quality Score updation
- UD code Valuation
- Inspection lot completion
Defect Recording
in RR
Notification
Creation (QM01)
Background
Notification
processing (QM02)
Miscellaneous Inspection
(Audit/Reverse Engg)
Notification
Closure
Not
Ok
OK
Quality
Notification

76. 76
8. Calibration Inspection

77. 77
Internal Calibration
Calibration Order
Searching thro IW39
Inspection Lot list :Type 14
created and viewed thro
QA32
Result Recording (QE51n)
for inspection
characteristics
Resul
t
Usage Decision (QA11)
- UD code Valuation
- Inspection lot completion
Defect Recording
in RR
Notification
Creation (QM01)
Background
Notification
processing (QM02)
QC Equipment
Notification
Closure
Not
Ok
OK
Master Data :
• Equipment Master : IE01,IE02,IE03
• Maintenance Task list : IA01,IA02,IA03
• Maintenance Plan : IP41
• Scheduling : IP10
Master Data :
• Equipment Master : IE01,IE02,IE03
• Maintenance Task list : IA01,IA02,IA03
• Maintenance Plan : IP41
• Scheduling : IP10
Quality
Notification

78. 78
External Calibration
Create service entry sheet by
MM thro ML81N
Inspection Lot list :Type 14
created and viewed thro QA32
Result Recording (QE51n) for
inspection characteristics
Resul
t
Usage Decision (QA11)
- UD code Valuation
- Inspection lot completion
Defect Recording
in RR
Notification
Creation (QM01)
Background
Notification
processing (QM02)
Lab Equipment
to be calibrated by external
Notification
Closure
Not Ok
OK
Service Entry Sheet completion /
MIRO Processing by QM
Create Purchase Order and
Gate Pass by MM thro ME21N
Calibration Order Searching thro IW39
Calibration Order Processing thro IW32
If Inspection Lot not required
Master Data :
• Equipment Master : IE01,IE02,IE03
• Maintenance Task list : IA01,IA02,IA03
• Maintenance Plan : IP41
• Scheduling : IP10
Master Data :
• Equipment Master : IE01,IE02,IE03
• Maintenance Task list : IA01,IA02,IA03
• Maintenance Plan : IP41
• Scheduling : IP10
Quality
Notification

79. 79
Thank you