The document discusses hiring winning talent. It begins by outlining the challenges of hiring and retaining outstanding talent. It then summarizes the agenda which includes discussing the hiring challenge, an overview of the "Hiring Winning Talent" program, and the elements of the program. The program teaches a structured selection system that emphasizes past behavior questions and trained interview teams. It provides tools and skills to develop definitions of success, create effective interview questions, and conduct a disciplined hiring process to select top performers.

1. The Manzanares Group Inc
Affiliate of Vital Learning
Presents Hiring Winning Talent

2. One of today’s most difficult
challenges is to hire and retain
truly outstanding talent.

3. Like a bucket with a hole in it, the
challenge is made all the more
difficult when an organization’s
leaders do not know how to
retain winning talent.

4. Once leaders are skilled at
retaining winning talent and the
hole in the bucket is addressed,
then the significant effort required
to hire winning talent isn’t wasted.

5. Achieving that end state,
an organization in which leaders are
successful at both retention and hiring
is our goal.

6. Hiring
Winning Talent
Copyright ©Integral Talent Systems, Inc.

7. Just as “Breakfast” is Your Most
Important Meal of the Day…
“Hiring” is One of the Most
Important Responsibilities
You Have as a Leader!
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8. Agenda
I. The Hiring Challenge!
II. About “Hiring Winning Talent”?
III. Elements of “Hiring Winning Talent.”
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9. The Hiring Challenge
Impact of Key Elements on
Leadership Performance
Project Leadership Hiring Right
15%
35%
25%
25%
Developing Others
Daily Leadership
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10. The Hiring Challenge
Top Talent Responses
to This Question:
“What are the chances of leaving your
job voluntarily during the
next 12 months?”
Moderately high to almost certain = 52%
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11. The Hiring Challenge
Society for Human Resource Management
“83% of employees said it was extremely likely or
somewhat likely they would actively seek new
employment once the job market and
economy improves.”
Accenture
“48% of U.S. middle managers surveyed said
they were looking for another job or planned to do so
when the economy recovered.”
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12. The Hiring Challenge
US Business Environment
Unemployment 10.2% (November)
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13. The Hiring Challenge
The Business Impact…
Poor quality hires lead inevitably to poor
individual performance and may impact team
and organizational performance.
Poor quality hires also lead directly to team
member turnover.
Copyright ©Integral Talent Systems, Inc.

14. The Hiring Challenge
The Business Impact…
Good quality hires lead inexorably to
improved individual performance and most
likely to improved team and organizational
performance.
Good quality hires also lead directly to
improved team member retention.
Copyright ©Integral Talent Systems, Inc.

15. The Hiring Challenge
The Business Impact…
Developing a good quality hire into a winning
team member is more likely than developing
a poor quality hire into a good team member.
Winning team members bring higher
productivity, increased customer service, and
better overall organizational performance.
Copyright ©Integral Talent Systems, Inc.

16. The Hiring Challenge
Why Bad Hires Happen…
Not knowing what to look for.
Not knowing what it takes for success on a job.
Inappropriate people for interviewing and hiring.
Merely filling vacancies versus hiring “right”.
Selections made by using one person versus
team.
Candidate misled the organization in interview.
Candidate misled about “opportunity fit”.
Copyright ©Integral Talent Systems, Inc.

17. II. About “Hiring
Winning Talent”
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18. Elements of Hiring Winning Talent
Why Worry About Team Member Retention?
Who’s At Risk?
Identifying Retention Strategies and Tactics
Surfacing Team Member Retention Needs
Creating a Retention Action Plan for Your Team
Copyright ©Integral Talent Systems, Inc.

19. About “Hiring Winning Talent”
What is Hiring Winning Talent?
Selection System – HWT is a structured selection system that
emphasizes the use of singular, past-behavior questions.
Definitions of Success – The system depends on specific, well-
grounded definitions of what drives success and what job related
competencies to look for. The definitions must be agreed upon by all
who participate in the process.
Trained Teams – The system is implemented by teams, not single
individuals, and the members of the teams must be trained to be
effective.
Disciplined Approach – The system requires a disciplined approach
by each member of the team to ask the assigned questions, take
effective and legal notes, and to provide documented ratings for the
selection process.
Copyright ©Integral Talent Systems, Inc.

20. About “Hiring Winning Talent”
Participants learn a process, plus skills and techniques
that enables them to put the hiring puzzle together.
1. Develop Clarity 2. Design
and Agreement on Performance-Predictive
What to Look For Competency–Based
Questions
Select
& Hire
Winners
4. Follow the HWT 3. Effectively
Interview Plan: Take Utilize an
Complete Notes, Interview and
Select as a Team Selection Team
Copyright ©Integral Talent Systems, Inc.

21. About “Hiring Winning Talent”
The HWT program helps leaders…
Implement a predictable, structured hiring process.
Determine specific competencies needed for job
success.
Create a clear and effective “questioning strategy”
designed to uncover relevant selection information.
Develop interview skills necessary to effectively
evaluate candidates against objective criteria.
Effectively involve team members in the hiring
process.
Copyright ©Integral Talent Systems, Inc.

22. About “Hiring Winning Talent”
Introduction
What is Winning Talent?
Define The Ideal Candidate
The Position Description
Identifying Job Competencies
The Questioning Strategy
Competency-Based Questioning
Plan the Interview
The Hiring Strategy Meeting
Preparing Your Interview Team
Great Reasons to Work Here
Conduct the Interview
Creating an Appropriate Climate
Key Steps for Conducting the Interview
Responding to Challenging Interviewee Questions
Make the Decision
Guidelines for Making Decisions
Evaluating Candidates
Copyright ©Integral Talent Systems, Inc.

23. III. Elements of “Hiring
Winning Talent”
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24. Elements of “Hiring Winning Talent”
What is Winning Talent?
Critical to the organization’s goal achievement
Difficult to replace if he/she were to quit
Does more work than others
Does higher quality work than others
The top 20%
Copyright ©Integral Talent Systems, Inc.

25. Elements of “Hiring Winning Talent”
Defining the Ideal Candidate
Position Description – describes the principle duties and
responsibilities as well as required qualifications and
experience.
Job Competencies – describes the knowledge, skills, and
abilities required to successfully accomplish the duties and
responsibilities of a position.
Copyright ©Integral Talent Systems, Inc.

26. Elements of “Hiring Winning Talent”
Questioning Strategy
Competency–Based Questioning – A method that uses
general and specific situational questions to elicit responses
that describe the candidate’s past behaviors and actions in a
specific circumstance.
Team Strategy – Review of job competency map assignment
of each interview/selection team member to specific
competency-based questions so that all critical competencies
are sufficiently covered.
Copyright ©Integral Talent Systems, Inc.

27. Elements of “Hiring Winning Talent”
Competency-Based Questions
Define Them – HWT defines several kinds of competency-based
questions such as Knowledge-Based, Skill-Based, and Personal
Trait-Based Competency Questions.
Give Examples – HWT provides full and complete examples of
Knowledge-Based, Skill-Based, and Personal Trait-Based
Competency Questions to build awareness and understanding.
Participants Build Them – HWT then has participants create
their own Competency-Based Questions, questions that reflect
their own real workplace situations so that they can build
confidence and competence on how to build and apply this type
of question that is so central to the HWT approach.
Copyright ©Integral Talent Systems, Inc.

28. Customers Say…
“HWT is an efficient process with a “hiring for
retention focus.” This one-day workshop has
lots of valuable practice and feedback for our
managers.”
Ellen Benjamin, United HealthCare
“I appreciate the ease of customizing this
workshop to the jobs we are trying to fill at our
company.”
Sarah Russo, Levi Strauss
Copyright ©Integral Talent Systems, Inc.

29. A Comprehensive Leadership
Development Curriculum
Leadership Matters
(Classroom, Online, Blended)
Essential Skills of Leadership
Essential Skills of Communication
Developing Performance Goals & Standards
Providing Performance Feedback
Managing Complaints
Improving Work Habits
Effective Discipline
Resolving Conflict
Coaching Job Skills
Delegating
Supporting Change
Communicating Up
Leadership Plus
Hiring Winning Talent (Classroom, Online, Blended)
Leading Successful Projects (Classroom)
Motivating Team Members (Classroom)
Solving Workplace Problems (Classroom)
Retaining Winning Talent (Classroom)
Using Financial Data (2006)
Ethics Matter (2006)
Copyright ©Integral Talent Systems, Inc.