2015 itim h2 build management capabilities

Linking professionals to success
Course binders covers to be printed
Your Company!
How to build Intercultural Management capacities
2015
Presented by Martina Pulver, martina@itim.org

The Expert in Intercultural Management and Organisational Culture
2Course binders covers to be printedPresented by Martina Pulver, martina@itim.org
Contentsourse
• WHY?
• A Possible Briefing
• A Possible Proposal
• The Sensitization Module
• Building Competence
• Measuring Culture
• The Scientific Background

3
3
WHY?

WHAT
Managers do
is the same the world over.
HOW
they do it
is embedded in their tradition
and culture.
Peter Drucker

These are your Challenges
when managing in different countries:
• Changing individual behaviour 69 %
• Cultural differences 65 %
• Business practice differences 52 %
• Headquarters too remote 44 %
• Labor law differences 41 %
• Accounting and tax differences 36 %

Is Intercultural Competence a “soft skill” ?
No,
it is a decisive factor that determines failure
or success of international operations and
projects.
It is a Strategic Competence!

7
7
A Possible Briefing

8
Your Company wants to build a GlobalTalent Pool to systematically
develop key leaders for regional and globalTop Management
positions:
The identified talents should
Be sensitive to other cultures, needs and perspectives
Easily connect with people from various backgrounds and
cultures; understand different management practices and
leadership styles.
Be able to build commitment in large, geographically remote
groups.
Enjoy managing uncertainty, and achieve high team performance
Your Company Briefing:

9
9
A Possible Proposal

E-Learning/webinartobrief
participants
Engage people to their individual and team
development path:
Participants attune & personalize what they have learned during the
sensitization workshop
Intercultural
Sensitization
The Model & the Cultural
Profile
Plus an intensive 1-day –
workshop with cases &
role play
InstallPeer-to-PeerConsultingto
makeiteffectiveandsustainable
Building
Competence
Self-assessment &
report,
Plus an individual
and/or team coaching
on specific themes
Building Competence

11
11
The Sensitization
Module

Sensitization
Sensitization module is designed to:
• Explain the impact of culture
• Make aware of one’s own cultural bias
• Introduce a tool to “measure” cultural differences
• Train the ability to properly observe & evaluate intercultural
situations.
Sensitization

Sensitization
The Module Contents:
• What is culture – Cultural perceptions
• Cultural Profile/Compass
• 4 /6 Dimensions-Model
• Cultural implications on communication
behaviours (role play)
• Small group work on mini-cases
Duration: 8 hours
Nbr of Participants: 12
Sensitization

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14
Beyond
sensitization:
Building
Competence

Build – Connect - Enjoy
We build on the Intercultural Readiness
Check in order to help YOU to:
Anticipate cultural issues
Connect with culturally divers people
Manage successfully uncertain situations
Build commitment to satisfy the interest of the culturally
different stakeholders
Entice group members to enjoy their diversity
Building Competence
and

Tools and Solutions
itim tools and solutions are developed upon
Hofstede’s research results:
Scientific Background
• They are based on statistically valid information;
• Provide consistent messages throughout all itim applications
like cases, assessments, quiz;
• Help to create internal language and common
reference system;
• Simplify a complex area to allow easy and efficient
application for management.

17
17
Measuring Culture
(The Hofstede Model)

18
18
6
1
2
3
4
5
The 6-D Model
All societies face the same basic problems
– only the answers differ in terms of:
Relationship to Power «PDI»
Who shall decide? How to stabilize decision making?
Individualism «IDV»
Which space and freedom shall we give to the individual?
Motivation-Aspiration «MAS»
What should be the optimal gender role model?
Which motivational triggers shall we promote?
Uncertainty Avoidance «UAI»
How to deal with uncertainty and an unknown future?
Pragmatism – LongTerm Orientation «PRA»
How far ahead do we orient our doing? How important are principles and faith?
Indulgence vs. Restraint «IVR»
To what extent shall we allow for the satisfaction or gratification of human desires and impulses?
Measuring Culture

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19
The Scientific
Background

Geert Hofstedeurse
Business anthropologist, Named one of the top 20
most influential business thinkers of 2008 by The Wall
Street Journal.
• IBM Surveys 1967 to 1973
• 116.000 questionnaires, 72 countries, 20 languages
• Chinese Value Survey 1979 - Michael Harris Bond
• 22 countries
• Continuing researches : over 60 repeats
• Latest Findings & model update by Hofstede/Hofstede/Minkov:
Cultures and Organizations: Software for the Mind,
3rd Ed. 2010
Scientific Background

2015 itim h2 build management capabilities

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