2. My Name is Marcy Kellar
I Live In Indianapolis
I Solve Problems
Sometimes I Blog TheSharePointmuse.com
Mostly I Tweet @marcykellar
And I work for HighPoint Solutions
3.
4. Agenda
• MY STORY
• USER CENTERED DESIGN OVERVIEW
• BAD PRACTICES and BEST PRACTICES
• BENEFITS
• RESOURCES
15. USER CENTERED DESIGN (UCD)
RESEARCH
GOALS, CONTEXT, PAIN POINTS
CONCEPT
WIREFRAMES, CARD SORTING
DESIGN
PROTOTYPES, MOCKUPS
EVALUATE
TEST WITH REAL USERS
20. LESSONS
LEARNED
SHAREPOINT SOLVES PROBLEMS
KEEPING THE USER AT THE CENTER OF THE
DESIGN PROCESS
1. MAKES A SITE USABLE
2. FACILITATES USER ADOPTION
A NOVICE CAN DESIGN A USER
CENTERED SOLUTION (WITH GUIDANCE)
THE RIGHT SOLUTION CAN CHANGE LIVES
21. Agenda
• MY STORY
• USER CENTERED DESIGN OVERVIEW
• BAD PRACTICES and BEST PRACTICES
• BENEFITS
• RESOURCES
39. Personas
Personas are archetypes
of users whose
motivations, pain points
and behavior patterns
are catalogued,
summarized in a single
page layout.
Remind design team
that "you are not the
user.“
Keep the user at the
center of the design
process.
55. BEST PRACTICES SUMMARY
1. DEFINE GOALS, NOT FEATURES
2. KEEP THE USER AT THE CENTER OF THE DESIGN
PROCESS
3. INTERVIEW USERS (YES YOU STILL HAVE TO TALK TO THEM)
4. VALIDATE EARLY CONCEPTS WITH USERS USING
METHODS SUCH AS CARD SORTING
5. CREATE WIREFRAMES BEFORE VISUAL DESIGN
COMPS
6. TEST WIREFRAMES/ SKETCHES WITH 5 USERS
7. TEST DESIGN BEFORE BUILDING IN SHAREPOINT
56. Agenda
• MY STORY
• USER CENTERED DESIGN OVERVIEW
• BAD PRACTICES and BEST PRACTICES
• BENEFITS
• RESOURCES
58. The joy of an early release
lasts but a short time. The
bitterness of an unusable
system lasts for years.
— Anonymous
59. Agenda
• MY STORY
• USER CENTERED DESIGN OVERVIEW
• BAD PRACTICES and BEST PRACTICES
• BENEFITS
• RESOURCES
60. Rocket Surgery Made Easy
Steve Krug
GOOD READS
About Face 3: The Essentials
of Interaction Design
Alan Cooper
Sketching User Experiences
Bill Buxton
Usability Testing Personas General Approach
61. RESOURCES
UX Project Planning
(smashingmagazine.com)
User Centered Design
Methods
(usabilitynet.org)
List of UCD Methods
(usability.net)
UCD Methods
Stakeholder meeting
(usabilitynet.org)
User Interviews
(usabilitynet.org)
User Interview
Instructions
(uxmastery.com)
Personas
(webcredible.co.uk)
Personas
(wiki.fluidproject.org)
Creating Personas
(usability.gov)
What to Put in a
Persona
(J.D. Meier's Blog)
Example Personas
(stcbok.editme.com)
Paper Prototyping
(usabilitynet.org)
Card Sorting Instructions
(mit.edu)
Card Sorting
(measuring usability.com)
Card Sorting Guide
(boxesandarrows.com)
Thinking Aloud Technique
(project.cmd.hro.nl)
Thinking Aloud: The #1
Usability Tool
(nngroup.com)
Why You Only Need To
Test With 5 Users
(nngroup.com)
An Intro to Usability Testing
(usabilitygeek.com)
62. TOOLS & TEMPLATES
User Interviews
MindJet
Mindmeister
Personas
Persona Template (.pdf)
(wireframes.linowski.ca)
Persona Template (.pdf)
(eightshapes.com)
Persona Template (.ppt)
(Boagworld.com)
Card Sorting
Optimal Workshop
Userzoom.com
Websort.net
Prototyping
Balsalmiq
Mockflow
Axure
General
Designing the User
Experience Poster
(http://www.mprove.de)
63. CREDITS
Photography by iStock.com and Marcy Kellar
Illustrations and Comics by Marcy Kellar
Breakfast Analogy inspired by Ed Lea's Infographic
THANK YOU
Follow Me @marcykellar
64. PRINCETON SHAREPOINT USER GROUP
• Different SharePoint discussions each month on various topics.
Announced on meetup.com
• Meets 4th Wednesday of every month
• 6pm – 8pm
• Infragistics Office
• 2 Commerce Drive, Cranbury, NJ
• http://www.meetup.com/princetonSUG
• http://www.princetonsug.com
65. THANK YOU
EVENT
SPONSORS
• Platinum & Gold
sponsors have tables
here in the Fireside
Lounge
• Please visit them and
inquire about their
products & services
• To be eligible for
prizes make sure
your bingo card is
signed by all
Platinum/Gold