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TO
     LEARN to
    TALK
& LISTEN
                IN
                60
                MIN
Who’s this guy?
SLOVÁK
ME
mareklutz.com
MONTHLONG
        ER
CONTRIBUT
                   OR


CHANGE
           AGENT
LIFELONG



LEARN
    ER
So what about
                COMM-
          UNICA-
                TION?
WTFrog?
C
O
R
E
?
PERSONal
EFFECT
    IVE?
1
2
2
        1
    &
responsibility
           mutual


two
partners

           (non)
             verbal
0001010010   0001010010
0011010111   0011010111
1110001110   1110001110
GET
MOVING!



          1
0001010010
             !   !   !   0001010010
0011010111               0011010111
1110001110               1110001110
(non)
  verbal
responsibility
mutual
LISTEN!
B BE INTERESTED!
L   look interested

I   inquire with questions

S   stay on target

T   test understanding, summarise

E   evaluate the message

N   neutralise your feelings
Be here. Now.
Stay on track
(non)
  verbal
ize
EXERCISE
TIME!



           1
closely
CONFIRMATION   EYE CONTACT
PARAPHRASING   FACE AND HEAD
SUMMARIZING    BODY POSTURE




          Be here. Now. Stay on track.
TRY
 OUT!



        5
SPEAK!
Be here. Now.
Stay on track
Don’t lose it!
Throw away the rubish!
(non)
  verbal
contact
Use your body
CONFIRMATION    EYE CONTACT
SIMILARITIES    FACE AND HEAD
USE THE VOICE   BODY POSTURE




          Be here. Now. Stay on track.
YOUR
 TURN!



         5
Be here. Now. Stay on track.
  1. PERSONAL IS BEST
  2. MESSAGE & RELATIONSHIP
  3. THREE COINS
           remember the partner
           (non)verbal
           mutual responsibility
THANK
YOU!
        about.me/MarekLutz
PHOTO CREDIT:
Clock (4x)         http://www.flickr.com/photos/indraw/4857101224/sizes/l/in/photostream/
Hockey team        http://www.flickr.com/photos/mariskar/4391749288/sizes/o/in/photostream/
Achiever           David Szedely
Blogging           http://www.flickr.com/photos/anniemole/85515856/sizes/o/in/photostream/
Apple & knife      http://www.flickr.com/photos/asthmatic/374962123/sizes/o/in/photostream/
Old men            http://www.flickr.com/photos/xyotiogyo/2296595518/sizes/l/in/photostream/
Three coins (7x)   http://www.flickr.com/photos/ikkoskinen/4157905639/sizes/l/in/photostream/
Mailboxes          http://www.flickr.com/photos/pacdog/4968422200/sizes/l/in/photostream/
Green heart        http://www.flickr.com/photos/carbonnyc/991004550/sizes/l/in/photostream/
Gym (3x)           http://www.flickr.com/photos/hoteldelapaixgeneve/5726470040/sizes/l/in/photostream/
Mouth              http://www.flickr.com/photos/darwinbell/155183682/sizes/o/in/photostream/
Rupee              http://www.flickr.com/photos/cdinesh/3299057742/sizes/o/in/photostream/
Listen             http://www.flickr.com/photos/94379417@N00/4808475862/sizes/m/in/photostream/
Oogway (2x)        http://www.flickr.com/photos/tim_norris/2964651268/sizes/z/in/photostream/
Direction (2x)     http://www.flickr.com/photos/imarlon/4781967673/sizes/l/in/photostream/
Watch              http://www.flickr.com/photos/jkunz/3545692545/sizes/o/in/photostream/
Head               http://www.flickr.com/photos/caffeineslinger/42762499/sizes/l/in/photostream/
Bench              http://www.flickr.com/photos/ldysw357/958310402/sizes/z/in/photostream/
Speakers           http://www.flickr.com/photos/34643273@N02/5856669714/sizes/l/in/photostream/
Baloons            http://www.flickr.com/photos/24866248@N04/4866111025/sizes/l/in/photostream/
Trash bins         http://www.flickr.com/photos/epsos/5693012875/sizes/l/in/photostream/
Why?               http://www.flickr.com/photos/wadem/2730257498/sizes/o/in/photostream/
Questionmark       http://www.flickr.com/photos/oberazzi/318947873/sizes/l/in/photostream/
Bottles            http://www.flickr.com/photos/goodfeeling/1788935736/sizes/o/in/photostream/
Studio             http://www.flickr.com/photos/vancouverfilmschool/4286580044/sizes/o/in/photostream/
Emoticons          http://www.flickr.com/photos/myvector/2183672825/sizes/z/in/photostream/
Vitruvian          http://www.flickr.com/photos/aldoaldoz/2486922110/
Cat eye            http://www.flickr.com/photos/cosmac/2314285068/sizes/z/in/photostream/
Bike               http://www.flickr.com/photos/parmiter/2524671110/sizes/l/in/photostream/ The rest is my own work

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Learn To Talk And Listen In 60 min

  • 1. TO LEARN to TALK & LISTEN IN 60 MIN
  • 4. ME
  • 7.
  • 8. CONTRIBUT OR CHANGE AGENT LIFELONG LEARN ER
  • 9. So what about COMM- UNICA- TION?
  • 10.
  • 14.
  • 15. EFFECT IVE?
  • 16. 1
  • 17. 2
  • 18. 2 1 &
  • 19. responsibility mutual two partners (non) verbal
  • 20. 0001010010 0001010010 0011010111 0011010111 1110001110 1110001110
  • 22. 0001010010 ! ! ! 0001010010 0011010111 0011010111 1110001110 1110001110
  • 24.
  • 27. B BE INTERESTED! L look interested I inquire with questions S stay on target T test understanding, summarise E evaluate the message N neutralise your feelings
  • 31.
  • 32.
  • 33. ize
  • 36.
  • 37.
  • 38. CONFIRMATION EYE CONTACT PARAPHRASING FACE AND HEAD SUMMARIZING BODY POSTURE Be here. Now. Stay on track.
  • 39. TRY OUT! 5
  • 44. Throw away the rubish!
  • 45.
  • 47.
  • 48.
  • 49.
  • 51.
  • 53. CONFIRMATION EYE CONTACT SIMILARITIES FACE AND HEAD USE THE VOICE BODY POSTURE Be here. Now. Stay on track.
  • 55. Be here. Now. Stay on track. 1. PERSONAL IS BEST 2. MESSAGE & RELATIONSHIP 3. THREE COINS remember the partner (non)verbal mutual responsibility
  • 56.
  • 57. THANK YOU! about.me/MarekLutz
  • 58. PHOTO CREDIT: Clock (4x) http://www.flickr.com/photos/indraw/4857101224/sizes/l/in/photostream/ Hockey team http://www.flickr.com/photos/mariskar/4391749288/sizes/o/in/photostream/ Achiever David Szedely Blogging http://www.flickr.com/photos/anniemole/85515856/sizes/o/in/photostream/ Apple & knife http://www.flickr.com/photos/asthmatic/374962123/sizes/o/in/photostream/ Old men http://www.flickr.com/photos/xyotiogyo/2296595518/sizes/l/in/photostream/ Three coins (7x) http://www.flickr.com/photos/ikkoskinen/4157905639/sizes/l/in/photostream/ Mailboxes http://www.flickr.com/photos/pacdog/4968422200/sizes/l/in/photostream/ Green heart http://www.flickr.com/photos/carbonnyc/991004550/sizes/l/in/photostream/ Gym (3x) http://www.flickr.com/photos/hoteldelapaixgeneve/5726470040/sizes/l/in/photostream/ Mouth http://www.flickr.com/photos/darwinbell/155183682/sizes/o/in/photostream/ Rupee http://www.flickr.com/photos/cdinesh/3299057742/sizes/o/in/photostream/ Listen http://www.flickr.com/photos/94379417@N00/4808475862/sizes/m/in/photostream/ Oogway (2x) http://www.flickr.com/photos/tim_norris/2964651268/sizes/z/in/photostream/ Direction (2x) http://www.flickr.com/photos/imarlon/4781967673/sizes/l/in/photostream/ Watch http://www.flickr.com/photos/jkunz/3545692545/sizes/o/in/photostream/ Head http://www.flickr.com/photos/caffeineslinger/42762499/sizes/l/in/photostream/ Bench http://www.flickr.com/photos/ldysw357/958310402/sizes/z/in/photostream/ Speakers http://www.flickr.com/photos/34643273@N02/5856669714/sizes/l/in/photostream/ Baloons http://www.flickr.com/photos/24866248@N04/4866111025/sizes/l/in/photostream/ Trash bins http://www.flickr.com/photos/epsos/5693012875/sizes/l/in/photostream/ Why? http://www.flickr.com/photos/wadem/2730257498/sizes/o/in/photostream/ Questionmark http://www.flickr.com/photos/oberazzi/318947873/sizes/l/in/photostream/ Bottles http://www.flickr.com/photos/goodfeeling/1788935736/sizes/o/in/photostream/ Studio http://www.flickr.com/photos/vancouverfilmschool/4286580044/sizes/o/in/photostream/ Emoticons http://www.flickr.com/photos/myvector/2183672825/sizes/z/in/photostream/ Vitruvian http://www.flickr.com/photos/aldoaldoz/2486922110/ Cat eye http://www.flickr.com/photos/cosmac/2314285068/sizes/z/in/photostream/ Bike http://www.flickr.com/photos/parmiter/2524671110/sizes/l/in/photostream/ The rest is my own work

Notes de l'éditeur

  1. Who’s this guy?
  2. A slovak
  3. Picture in front of Alcatel-Lucent building
  4. A summary
  5. So let’s talk about the “core” of all communiation
  6. I’ll talk to you about 3 coins as well, but more about that later…
  7. What does effective mean in terms of communication? Taking inputs, engaging the audience. Simple 2 things:
  8. It delivers the needed message. Be it information, call for action, expression of feeling…
  9. And it build relationship – whether good or bad, it does build/influence it.
  10. 3 coins of communication:Always 2 sides involvedVerbal and non-verbalMutual responsibility
  11. Let’s exercise a bit…
  12. Simultaneous transmission and receiving on all channels is not effective
  13. 3 coins of communication:Always 2 sides involvedVerbal and non-verbalMutual responsibility
  14. We actually are fluent in verbal communication for only couple of millennia, while non-verbally we communicate for much longer…
  15. 3 coins of communication:Always 2 sides involvedVerbal and non-verbalMutual responsibility
  16. Listen with attention!
  17. Follow the target
  18. 3 coins of communication:Always 2 sides involvedVerbal and non-verbalMutual responsibility
  19. Expressing attention and comprehension of said through verbal channels
  20. Helping the other side to deliver the message by paraphrasingHow would you paraphrase what I’ve just said?This is very important especially if you are in a new country and you are not fully aware of the local culture and understanding…
  21. And summarizing
  22. Let’s exercise a bit…
  23. Keep visual contact with the counterpart…Other body-related ways of expressing attention?
  24. Leaning towards the speaker, mirroring, moving towards the speaker
  25. 5 minutes
  26. Let’s exercise a bit…
  27. Speaking with intention!
  28. Follow the target
  29. Throw away the trash, keep focus…
  30. Keeping the reason of communication in your mind…
  31. 3 coins of communication:Always 2 sides involvedVerbal and non-verbalMutual responsibility
  32. Ask confirming questions
  33. Use your voice
  34. Use your face for expression
  35. Use your body
  36. Let’s exercise a bit…