A simple, effective process that I use to help leaders of small and medium sized companies achieve breakthrough performance

1. Yes … you too can have a Balanced Scorecard!
Developing and Implementing the Balanced
Scorecard in Small and Mid-Sized Companies
Marguerite Orane
www.margueriteorane.com
www.freeandlaughing.com
http://ca.linkedin.com/in/margueriteorane

2. APPLYING THE BSC TO SMALLER
ORGANIZATIONS
OUR SOLUTION:
Process of facilitation
+ high level of participation
+ our expert knowledge
= simple and effective BSC
THE CHALLENGE:
BSC is:
-Proven Strategy tool for breakthrough performance
-Seen as complex, for large companies only.
-How to apply to smaller organizations?
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3. BALANCED SCORECARD APPROACH:
The 5-A Process
Be
Action Accountable
Align for
Action
Articulate
the
Strategy
Activate
the team
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4. BALANCED SCORECARD PROCESS – TIME
COMMMITMENT
Activating 1-day BSC
the team training
Articulating 2-day offsite
the Strategy
Aligning for 1-day validation
1-day Initiatives
Action action planning
6-month one-
Action on-one
Coaching
Being 6-month follow-
Monthly
Strategy Review
Accountable up coaching
meetings
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5. BALANCED SCORECARD PROCESS
PHASE COMPONENTS PARTICIPANTS OUTCOMES
Activating the Assess CEO readiness CEO CEO and senior team
team 1-day BSC training for senior Senior team committed
team
Data gathering
Articulating 2-day retreat CEO Vision, Mission, Values
the Strategy Senior team Strategic Destination
Value Gap
Strategy Map
Balanced Scorecard
Aligning 1-day Validation CEO Targets set
Senior Team Priority initiatives identified
1-day Initiative planning Initiative Owners Action plans for initiatives
Action 6-month coaching program CEO Action plans implemented
Initiative Owners
Being First Report CEO First Report
Accountable First Strategy Meeting Senior team Team held accountable
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6. 1. ACTIVATE!
People don’t do what you tell them to do - they do what they are moved to do.
FIRST STEP?
Get your team on board!
HOW?
We use variety of techniques, tailored to your needs –
workshops, interviews, surveys, focus groups, training.
RESULTS?
– Clarity around the issues
– Commitment of the team to participate fully
– Sense of anticipation and excitement for the next stage
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7. 2. ARTICULATE!
• In a series of consultations&offsites, we take you through probing processes to:
– Bring out your winning strategy
– Get clear on the long-term vision and the results you want,
– Decide on your strategic choices for achieving them
– Determine how you communicate your plans and priorities to entire
organization.
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8. 3. ALIGN!
We work with your team to
• Cascade the strategy to the operational level
• Ensure alignment with corporate strategy and between Business Units and
Support Units.
• Align your CULTURE to your new strategy
– Define most important values to create a culture that supports and
nourishes the strategy
– Drill down to the individual behaviours and underlying beliefs to get at the
crux of culture change.
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9. 3. ALIGN!
We work with your team to
• Cascade the strategy to the operational level
• Ensure alignment with corporate strategy and between Business Units and
Support Units.
• Align your CULTURE to your new strategy
– Define most important values to create a culture that supports and
nourishes the strategy
– Drill down to the individual behaviours and underlying beliefs to get at the
crux of culture change.
Marguerite Orane & Associates, June 2012 9

10. 3. ALIGN!
We work with your team to
• Cascade the strategy to the operational level
• Ensure alignment with corporate strategy and between Business Units and
Support Units.
• Align your CULTURE to your new strategy
– Define most important values to create a culture that supports and
nourishes the strategy
– Drill down to the individual behaviours and underlying beliefs to get at the
crux of culture change.
Marguerite Orane & Associates, June 2012 10

11. 4. ACTION!
This is where "the rubber hits the road”
• True test of good strategy?
IMPLEMENTATION!
We work with your team leaders individually and with their team members to
• define key initiatives
• develop clear action plans
Our "Next Steps" approach ensures team members always know what to do ....
Starting from the very next day!
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12. 5. ACCOUNTABILITY!
We work with you to:
• Design simple yet effective reporting and monitoring mechanisms
• IMPLEMENT the reporting system
• Facilitate the Strategy Review meetings
• Shift the conversation from telling and justifying what happened, to asking "what
did we learn and what are we going to do next"
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13. Marguerite Orane
Consultant, Speaker, Coach
If you are committed to achieving breakthrough performance
in your organization, contact Marguerite now:
marguerite@margueriteorane.com
www.margueriteorane.com
http://ca.linkedin.com/in/margueriteorane
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