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Avoiding Lumps of Coal: Effective Email Marketing for the Holidays
Page 2 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014
Elements of a Great Email
ENGAGEMENT
Page 5 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
Personalization
Page 6 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
Subject Lines 
Follow the Four “U”s: 
•1. Useful: Is the promised message valuable to the reader? 
•2. Ultra-specific: Does the reader know what’s being promised? 
•3. Unique: Is the promised message compelling and remarkable? 
•4. Urgent: Does the reader feel the need to read it now? 
- Copyblogger
Page 7 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
Demographics 
@jlangensand
Page 8 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
Targeted Emails are More Relevant
Page 9 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
4 Must-Haves for a Successful Email 
1.Intriguing and Honest Subject Line 
2.Clear Call to Action 3. Human Voice 4. Value Proposition (What’s In It for Me?)
Elements of a Great HOLIDAY Email
64%
Page 12 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014
Page 13 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
Responsive Design – Litmus.com
Page 14 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014
Page 15 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
The Most Popular Time to Send?
Page 16 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
Holiday Email Must-Haves 
1.Make it Easy and Actionable 
2.Vary Your Style 
a)Subject Lines 
b)Images 
c)Time of Day 
3.Have Fun!!
Page 17 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014
Page 18 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014
Page 19 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
Subject: Trick or Treat…
Page 20 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
Text-Only
Page 21 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
Don’t Overdo It…
Effective A/B Testing 
•Which Test Won? 
•Why Testing Matters? 
•3 Steps for Successful Tests 
•Tools For You
Page 23 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
•You should test 
•Test subject lines 
Banners 
Button colors 
Copy
Page 24 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014
Page 25 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
Testing Builds an Argument 
Email 1 
Email 2
Page 26 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014
Page 27 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
Testing Keeps You Honest 
Email 1 
Email 2
Page 28 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
46% Increase in conversion and statistically significant
Page 29 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
Email 1 
Email 2
Page 30 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
3 Simple Steps to Successful Testing 
1.Define Objectives: What are you trying to achieve? 
2.Identify Bottlenecks: What’s stopping you from amazing results? 
3.Test Variables: What can you test beyond the obvious?
Page 31 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
Define Objectives 
•Increase traffic to a certain area? 
•Fix the leaky conversion areas? 
•Increase registrants for an event?
Page 32 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
Identify Bottlenecks 
•Increase registrants to an event 
•Not enough people being driven to the registration page? 
•What’s stopping people from filling out the form? 
•Is the information they need where they need it?
Page 33 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
Beyond Simple Tests 
•Emails vs. No Emails 
•Frequency of Emails 
•Mix of Emails 
•Triggered Campaigns vs Regular Sends
Page 34 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
Tools For You 
https://whichtestwon.com/ http://www.zettasphere.com/abcalculator/
Beyond an Email 
•Listening is a skill 
•Behavioral-based campaigns 
•Beyond the holidays
Page 36 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
Listening is a Skill 
•Use behavioral filters 
•Trigger-based messages
Page 37 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
Behavioral-based campaigns 
Interest 
Social Marketing 
Marketing Automation 
Email Marketing
Page 38 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
Behavior-based 
Regular Email Campaign 
% Opened 
34% 
% Opened 
21.7% 
Clicked to Open Ratio 
37.1% 
Clicked to Open Ratio 
23.4% 
% Clicked 
12.6% 
% Clicked 
5.1%
Page 39 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
Beyond the Holidays 
•Determine behavior you want to capture 
•Triggered campaigns
Page 40 
Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 
Add us on LinkedIn! 
https://www.linkedin.com/in/jlangensand 
https://www.linkedin.com/in/chenphillip
Questions?
Thank You!

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Avoiding Lumps of Coal: Effective Email Marketing for the Holidays

  • 1. Avoiding Lumps of Coal: Effective Email Marketing for the Holidays
  • 2. Page 2 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014
  • 3. Elements of a Great Email
  • 5. Page 5 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 Personalization
  • 6. Page 6 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 Subject Lines Follow the Four “U”s: •1. Useful: Is the promised message valuable to the reader? •2. Ultra-specific: Does the reader know what’s being promised? •3. Unique: Is the promised message compelling and remarkable? •4. Urgent: Does the reader feel the need to read it now? - Copyblogger
  • 7. Page 7 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 Demographics @jlangensand
  • 8. Page 8 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 Targeted Emails are More Relevant
  • 9. Page 9 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 4 Must-Haves for a Successful Email 1.Intriguing and Honest Subject Line 2.Clear Call to Action 3. Human Voice 4. Value Proposition (What’s In It for Me?)
  • 10. Elements of a Great HOLIDAY Email
  • 11. 64%
  • 12. Page 12 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014
  • 13. Page 13 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 Responsive Design – Litmus.com
  • 14. Page 14 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014
  • 15. Page 15 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 The Most Popular Time to Send?
  • 16. Page 16 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 Holiday Email Must-Haves 1.Make it Easy and Actionable 2.Vary Your Style a)Subject Lines b)Images c)Time of Day 3.Have Fun!!
  • 17. Page 17 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014
  • 18. Page 18 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014
  • 19. Page 19 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 Subject: Trick or Treat…
  • 20. Page 20 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 Text-Only
  • 21. Page 21 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 Don’t Overdo It…
  • 22. Effective A/B Testing •Which Test Won? •Why Testing Matters? •3 Steps for Successful Tests •Tools For You
  • 23. Page 23 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 •You should test •Test subject lines Banners Button colors Copy
  • 24. Page 24 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014
  • 25. Page 25 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 Testing Builds an Argument Email 1 Email 2
  • 26. Page 26 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014
  • 27. Page 27 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 Testing Keeps You Honest Email 1 Email 2
  • 28. Page 28 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 46% Increase in conversion and statistically significant
  • 29. Page 29 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 Email 1 Email 2
  • 30. Page 30 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 3 Simple Steps to Successful Testing 1.Define Objectives: What are you trying to achieve? 2.Identify Bottlenecks: What’s stopping you from amazing results? 3.Test Variables: What can you test beyond the obvious?
  • 31. Page 31 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 Define Objectives •Increase traffic to a certain area? •Fix the leaky conversion areas? •Increase registrants for an event?
  • 32. Page 32 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 Identify Bottlenecks •Increase registrants to an event •Not enough people being driven to the registration page? •What’s stopping people from filling out the form? •Is the information they need where they need it?
  • 33. Page 33 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 Beyond Simple Tests •Emails vs. No Emails •Frequency of Emails •Mix of Emails •Triggered Campaigns vs Regular Sends
  • 34. Page 34 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 Tools For You https://whichtestwon.com/ http://www.zettasphere.com/abcalculator/
  • 35. Beyond an Email •Listening is a skill •Behavioral-based campaigns •Beyond the holidays
  • 36. Page 36 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 Listening is a Skill •Use behavioral filters •Trigger-based messages
  • 37. Page 37 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 Behavioral-based campaigns Interest Social Marketing Marketing Automation Email Marketing
  • 38. Page 38 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 Behavior-based Regular Email Campaign % Opened 34% % Opened 21.7% Clicked to Open Ratio 37.1% Clicked to Open Ratio 23.4% % Clicked 12.6% % Clicked 5.1%
  • 39. Page 39 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 Beyond the Holidays •Determine behavior you want to capture •Triggered campaigns
  • 40. Page 40 Marketo Proprietary and Confidential | © Marketo, Inc. 11/17/2014 Add us on LinkedIn! https://www.linkedin.com/in/jlangensand https://www.linkedin.com/in/chenphillip