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Earn Your Seat at the Revenue Table Nov 17, 2014
Shyna Zhang 
Sr. Product Marketing Manager 
Marketo 
Tim Kirby 
Sr. Solutions Consultant 
Marketo
TOPICS 
1.Key Performance Indicators Definitions 
2.Revenue Analytics Product Demonstration 3. The Engagement Marketing Journey
How do you set your marketing budgets? 
68% 
28% 
7% 
Base budget decisions on historical 
spending levels 
Gut Instinct 
Most or all spending decisions 
aren't based on any metrics at all 
Source: Columbia Business School Center on Global Brand Leadership and the New York American Marketing Association
Measurement and Reporting 
What are Key Performance Indicators…
Page 6 
© 2014 Marketo, Inc. 
Marketo Proprietary and Confidential 
•A Key Performance Indicator (KPI) is any measure of activity for a marketing or business initiative 
-Usually numeric 
-Often plotted 
What Are KPI’s 
A measurement tool for success monitoring 
•Why are they important? 
-Shows an impact on business objectives 
-Indicates progress & challenges 
-Allows for consistent evolution based on metric feedback 
-Enable marketing to earn a seat at the revenue table
Page 7 
© 2014 Marketo, Inc. 
Marketo Proprietary and Confidential 
Vanity Metrics 
Sound good and impress people, but don’t measure impact to revenue of profitability. 
Marketing as a Cost Center
Page 8 
© 2014 Marketo, Inc. 
Marketo Proprietary and Confidential 
Activity Metrics 
Measure what you do instead of the result and impact you have to revenue. 
Marketing as a Cost Center
Page 9 
© 2014 Marketo, Inc. 
Marketo Proprietary and Confidential 
Cost Metrics 
Frame marketing in terms of cost and spending instead of outcome. 
Marketing as a Cost Center
Page 10 
© 2014 Marketo, Inc. 
Marketo Proprietary and Confidential 
Marketing as a Revenue Center 
Revenue Cycle 
Aggregate impact on company revenue, pipeline performance, and predictive forecasts.
Page 11 
© 2014 Marketo, Inc. 
Marketo Proprietary and Confidential 
Marketing as a Revenue Center 
Program Performance 
Incremental revenue contribution and ROI of individual marketing programs.
Page 12 
© 2014 Marketo, Inc. 
Marketo Proprietary and Confidential 
Marketo’s Revenue Cycle
Page 13 
© 2014 Marketo, Inc. 
Marketo Proprietary and Confidential 
Create your Revenue Model
Page 14 
© 2014 Marketo, Inc. 
Marketo Proprietary and Confidential 
Success Path Analyzer
Page 15 
© 2014 Marketo, Inc. 
Marketo Proprietary and Confidential 
Set & Justify Budgets
Measurement and Reporting 
Product Demonstration…
Measurement and Reporting 
How Marketo can help get you started…
Planning for Measurement 
Measure ROI to find not just what works, but what works better.
Build durable relationships that drive long-term retention, loyalty, and advocacy 
Lifelong relationships 
Personalized conversations across channels 
Continuous campaigns 
Strategic Value 
Engagement Marketing Maturity 
A Partner Through the Complete Journey 
Point in time single channel campaigns 
Scale marketing efforts through automation 
Quickly execute targeted campaigns 
Communicate with people as individuals wherever they are
Questions? 
Shyna Zhang 
szhang@marketo.com 
Tim Kirby 
tkirby@marketo.com

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Earn Your Seat at the Revenue Table

  • 1. Earn Your Seat at the Revenue Table Nov 17, 2014
  • 2. Shyna Zhang Sr. Product Marketing Manager Marketo Tim Kirby Sr. Solutions Consultant Marketo
  • 3. TOPICS 1.Key Performance Indicators Definitions 2.Revenue Analytics Product Demonstration 3. The Engagement Marketing Journey
  • 4. How do you set your marketing budgets? 68% 28% 7% Base budget decisions on historical spending levels Gut Instinct Most or all spending decisions aren't based on any metrics at all Source: Columbia Business School Center on Global Brand Leadership and the New York American Marketing Association
  • 5. Measurement and Reporting What are Key Performance Indicators…
  • 6. Page 6 © 2014 Marketo, Inc. Marketo Proprietary and Confidential •A Key Performance Indicator (KPI) is any measure of activity for a marketing or business initiative -Usually numeric -Often plotted What Are KPI’s A measurement tool for success monitoring •Why are they important? -Shows an impact on business objectives -Indicates progress & challenges -Allows for consistent evolution based on metric feedback -Enable marketing to earn a seat at the revenue table
  • 7. Page 7 © 2014 Marketo, Inc. Marketo Proprietary and Confidential Vanity Metrics Sound good and impress people, but don’t measure impact to revenue of profitability. Marketing as a Cost Center
  • 8. Page 8 © 2014 Marketo, Inc. Marketo Proprietary and Confidential Activity Metrics Measure what you do instead of the result and impact you have to revenue. Marketing as a Cost Center
  • 9. Page 9 © 2014 Marketo, Inc. Marketo Proprietary and Confidential Cost Metrics Frame marketing in terms of cost and spending instead of outcome. Marketing as a Cost Center
  • 10. Page 10 © 2014 Marketo, Inc. Marketo Proprietary and Confidential Marketing as a Revenue Center Revenue Cycle Aggregate impact on company revenue, pipeline performance, and predictive forecasts.
  • 11. Page 11 © 2014 Marketo, Inc. Marketo Proprietary and Confidential Marketing as a Revenue Center Program Performance Incremental revenue contribution and ROI of individual marketing programs.
  • 12. Page 12 © 2014 Marketo, Inc. Marketo Proprietary and Confidential Marketo’s Revenue Cycle
  • 13. Page 13 © 2014 Marketo, Inc. Marketo Proprietary and Confidential Create your Revenue Model
  • 14. Page 14 © 2014 Marketo, Inc. Marketo Proprietary and Confidential Success Path Analyzer
  • 15. Page 15 © 2014 Marketo, Inc. Marketo Proprietary and Confidential Set & Justify Budgets
  • 16. Measurement and Reporting Product Demonstration…
  • 17. Measurement and Reporting How Marketo can help get you started…
  • 18. Planning for Measurement Measure ROI to find not just what works, but what works better.
  • 19. Build durable relationships that drive long-term retention, loyalty, and advocacy Lifelong relationships Personalized conversations across channels Continuous campaigns Strategic Value Engagement Marketing Maturity A Partner Through the Complete Journey Point in time single channel campaigns Scale marketing efforts through automation Quickly execute targeted campaigns Communicate with people as individuals wherever they are
  • 20. Questions? Shyna Zhang szhang@marketo.com Tim Kirby tkirby@marketo.com