My presentation at UserConf 2014 in San Francisco, focusing on merging customer support data with product decisions and the tools we use on the Sidekick team at HubSpot
7. How Sidekick merges support and product decisions
WHAT IS HAPPENING?
WHAT ARE THEY
THINKING?
HOW ARE THEY
INTERACTING?
BECOMING
PROACTIVE
@MattBilotti
8.
9. WHAT IS HAPPENING?
WHAT ARE THEY
THINKING?
HOW ARE THEY
INTERACTING?
BECOMING
PROACTIVE
@MattBilotti