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Limited Partners in a New EraThe Good, the Bad, the Ugly A poll of how LPs have reacted to the events of the financial crisis and in its aftermath
Contents What you will find inside | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 2
What you can find in this presentation | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 3 About IE Consulting Fundraising Environment LP/GP Communications What LPs Learned from the Crisis The good The bad The ugly Greatest Concerns Methodology Contact details
About ie consulting What we do and our experience in the field of LP/GP communications | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 4
What does IE Consulting actually do? | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 5 “IE Consulting is a private equity research and advisory team dedicated to helpingyousee with clarity, act with confidenceand communicate with conviction”
6 A large proportion of our work involves market research surveys and analysis conducted in the realm of LP/GP communications promotional and lobbying workto support theindustry high value and  arresting contentfor market communications
| matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 7 “…professional and reliable from start to finish and really made the process as seamless as possible.” “An innovative, valuable and professional research business.” “…expert on research tools and techniques.” “I would have no hesitation using the service again.” “High integrity”  “On time” “We are thrilled with the results and will definitely use [them] for further research projects going forward.” “… understood our business requirements instantly and delivered the necessary results on time.” “…bright, incisive and analytical to the point of it being quite depressing... for others.”  “Creative” “…works in partnership with us.” “…expertise in its field meant we got maximum results from this project” “…very reliable and efficient…I can focus on strategic initiatives rather than having to worry about schedule and quality.” “I would go to [IE Consulting] again for any high level analysis or consulting work.” “Great results” “Expert” “delivered rapidly on promises.” “Good value” “…delivered a number of projects for me, using good practical ideas.” “We plan to use [IE Consulting] for projects such as this for all our top-end events going forward.” “[IE Consulting] strives to provide solutions to our business challenges by continuously enhancing and tailoring its services to suit our needs.” “…completely understood our objectives” “…always strives to support our business decisions.” “…listened, understood our needs and subsequently responded in a superb way.” “Personable” “…good understanding of our objectives.” “We have worked with [IE Consulting] on a number of occasions and I would be highly likely to work with [them] again in the future” “…years of experience consulting the private equity industry” “[IE Consulting] has a solid database of industry data” “…went beyond the call of duty to deliver great service” “…a pleasure to work with” “[IE Consulting’s] ability to present insights logically and quantitatively is very useful.” “..always conducted quickly and efficiently.” “…professional and personable and adds a lot of value to projects……produces work to a high standard” “We continue to use [them] for all of our research needs and hope to continue working with them long into the future.”
Fundraising environment How the landscape has changed since the financial crisis | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 8
More GPs than ever will struggle to raise a new fund over the next 2 years. Institutional investors in private equity are predicting a tough road ahead for GPs looking to raise new funds in the next two years. The very best funds will still be able to raise money from institutional investors, but alone the amount of due diligence performed by LPs will mean that fundraising will take much longer. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 9
The balance of power between LPs and GPs has shifted in favour of LPs. The Limited Partners we contacted believe that the balance of power has shifted in their favour. Fundraisers in 2010 and 2011 must prepare themselves for significant pushback from LPs on financial and non-financial terms and conditions in their funds. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 10
My level of confidence in the following has decreased since the crisis: Close to two-thirds of respondents had less confidence in the leveraged buyout model in the aftermath of the crisis. Those that had not experienced a similar mental shift with regards to venture capital investments might, of course, simply have a low level of confidence in VC to start with. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 11
LP/GP Communications How General Partners communicate with their investors | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 12
I will (or have already) decline(d) to invest in new fund vehicles launched by certain managers I have previously invested with as a direct result of poor communications or a lack of transparency during the crisis. Poor communications and GP opacity is now a genuine reason for LPs to pass on commitments to a new generation fund. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 13
All of the fund managers I invest with understand the importance of transparency and good communication with their investors. Many General Partners need to do more to match the communications expectations of their investors. Communication expectations from LPs now go well beyond semi-annual reporting and an annual investor meeting. And they want to feel that GPs are taking this seriously. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 14
Most of the VC/PE funds I am invested in have been happy to provide any additional information I have requested. When prompted, General Partners tend not to have an issue with providing detailed data on their investment and operations. Although GPs are comfortable with increased LP information requirements, will this continue to be the case if and when performance improves and fundraising becomes easier again? | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 15
I am happy with the way the venture capital / private equity funds I am invested in have communicated problems with portfolio companies. Almost one in three Limited Partners is dissatisfied with the way they have been informed about underperforming investments. With LP scrutiny at a such a high level, private equity fund managers must promptly provide realistic valuations, as well as any other relevant information on their investments. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 16
What lps learned from the crisis – the good How we conducted the research | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 17
Deals done in the next 12-18 months will provide premium returns. Although returns from 2006/7 deals are unlikely to please many LPs, the current environment looks brighter. The question many Limited Partners are asking now, is: “If current deals are at such a premium, why isn’t anyone closing anything?”. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 18
The fallout from the financial crisis will result in a more robust PE industry. Although one-third of LPs disagreed, most were relatively confident that the long-term result of the crisis would be positive. Of course, irrespective of how things turn out for the industry once the dust has settled, many LPs’ investment programmes will take years to recover from the damage. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 19
What lps learned from the crisis – the BAD How we conducted the research | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 20
The press exaggerated the significance of the financial crisis. According to Limited Partners, the financial crisis has been every bit as bad as the press has communicated. Although, only 16% of survey respondents agreed that the press had exaggerated the crisis, this was the case for 25% of pension funds. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 21
It won't be long before the mistakes of the past are forgotten and made again. Worryingly, the majority of limited partners that responded to the survey did not expect the industry to learn from its mistakes. Perhaps unsurprisingly, having been at the centre of the crisis, banks were the least likely (only 50%)of the limited partners to agree that the mistakes of the past would be repeated. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 22
What lps learned from the crisis – the ugly How we conducted the research | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 23
Misalignments of interests with the funds I have been invested in have become more apparent during the crisis. Two-thirds of limited partners had found the crisis to have shown certain fund managers to be acting at odds to the LP’s interests. When returns are good, it is natural for LPs to be less concerned with the activities of their LPs, hoping that GPs are acting in the LP’s best interests. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 24
Some VC/PE funds I am invested in have used the financial crisis as an excuse for poor investment decisions. More than half of the respondents to the survey felt that some of their GPs had blamed their own mistakes on the economic crisis. Limited partners will quickly lose respect for investment managers that are not willing to own up to the mistakes they have made. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 25
Greatest concerns What Limited Partners are worried about | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 26
As an investor in PE/VC funds, what is your single greatest concern for the next 2 years? Limited partners were most concerned that the weight of capital chasing opportunities might lead to another bubble | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 27
The next slides contain some examples of the verbatim comments given by respondents | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 28 Concerns that another bubble may be on its way 2007-2008 vintages return Enormous size of outstanding commitments/invested capital in PE/VC Funds paying excessive prices due to overhang of dry capital That fundraising quickly returns to pre-crisis levels Level of dry-powder in the developed market How the excess liquidity accumulated in the system will affect the PE/VC industry That we get the same old "Happy days are here again" Too much capital being raised for the PE mid-market greed takes over and we get right back into a bubble New "bubbles" like investments in energy or emerging markets Money (both equity and debt) flooding back into the space and overfunding/driving up prices of illiquid assets again . . .
Concerns with regards to exits and returns were the second-most popular cited by survey respondents | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 29 Concerns that exits will be weak and/or returns insufficient Exit delay We are focused on venture [and] my greatest concerns are liquidity events and aggregate fundraising: We need to see the nascent exit market maintain momentum and grow.  It is difficult for the funds to realize exits and return some money to their investors Returns that don't keep up with and exceed the public markets Purchase prices have not declined as much as anticipated given the declines in economic activity and the dearth of leverage.  Purchase prices appear to be full relative to growth prospects. Real returns with low risk We are not investors in new funds, so wish to maximise exits over the next two years Exit environment
Numerous institutional investors into private equity remain concerned about the economic environment | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 30 Problems with the economic environment A follow-on crisis as a result of events in Europe. Sovereign defaults and resulting currency crises The economy will take longer to gain sustainable strength Financial system confidence A “double-dip” scenario The relationships between Limited Partners and GPs Misalignment of interests between GPs and LPs is not corrected significantly and that bad funds with bad terms still get funded Relationship between GP and LP Transparency and speed of information
Although some LPs were concerned that too much cash had been raised for investment, others took a contrarian view | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 31 Problems with raising funds for investment Capital overhang in certain types of funds, i.e. secondaries, dry up of others, i.e. venture; even good GPs struggle to raise funds. Due to the inability of certain sponsors to raise new funds:  1. talent will leave and the "left behinds" will be the less skilled  2. "the walking dead" funds: the GP will fire the staff and then slow exits to maximize personal gain from management fees. Lack of capital to invest. The effects of regulation on the industry Biggest concern is over-reaching new regulation unintentionally strangling the PE industry. Increased regulation
methodology How we conducted the research | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 32
Institutional category of study participants Geographical distribution of respondents to the survey We asked LPs from across the globe how they had coped during the difficult financial environment of the past few years. The 58 respondents to the survey included the largest institutional investors into private equity in both Europe and the US. The survey was undertaken 23rd-30thApril, 2010. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 33
Contact details We would love  | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 34
We welcome feedback, suggestions, collaboration…  | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 35 matthew.craig-greene@ieconsulting.co.uk Tel:	+44 (0)20 7004 7461 Mob:	+44 (0)7917 178 321 Haymarket House 28-29 Haymarket London SW1Y 4RX engage-iec.com

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Limited partners in a new era - the good, the bad, the ugly

  • 1. Limited Partners in a New EraThe Good, the Bad, the Ugly A poll of how LPs have reacted to the events of the financial crisis and in its aftermath
  • 2. Contents What you will find inside | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 2
  • 3. What you can find in this presentation | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 3 About IE Consulting Fundraising Environment LP/GP Communications What LPs Learned from the Crisis The good The bad The ugly Greatest Concerns Methodology Contact details
  • 4. About ie consulting What we do and our experience in the field of LP/GP communications | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 4
  • 5. What does IE Consulting actually do? | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 5 “IE Consulting is a private equity research and advisory team dedicated to helpingyousee with clarity, act with confidenceand communicate with conviction”
  • 6. 6 A large proportion of our work involves market research surveys and analysis conducted in the realm of LP/GP communications promotional and lobbying workto support theindustry high value and arresting contentfor market communications
  • 7. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 7 “…professional and reliable from start to finish and really made the process as seamless as possible.” “An innovative, valuable and professional research business.” “…expert on research tools and techniques.” “I would have no hesitation using the service again.” “High integrity” “On time” “We are thrilled with the results and will definitely use [them] for further research projects going forward.” “… understood our business requirements instantly and delivered the necessary results on time.” “…bright, incisive and analytical to the point of it being quite depressing... for others.” “Creative” “…works in partnership with us.” “…expertise in its field meant we got maximum results from this project” “…very reliable and efficient…I can focus on strategic initiatives rather than having to worry about schedule and quality.” “I would go to [IE Consulting] again for any high level analysis or consulting work.” “Great results” “Expert” “delivered rapidly on promises.” “Good value” “…delivered a number of projects for me, using good practical ideas.” “We plan to use [IE Consulting] for projects such as this for all our top-end events going forward.” “[IE Consulting] strives to provide solutions to our business challenges by continuously enhancing and tailoring its services to suit our needs.” “…completely understood our objectives” “…always strives to support our business decisions.” “…listened, understood our needs and subsequently responded in a superb way.” “Personable” “…good understanding of our objectives.” “We have worked with [IE Consulting] on a number of occasions and I would be highly likely to work with [them] again in the future” “…years of experience consulting the private equity industry” “[IE Consulting] has a solid database of industry data” “…went beyond the call of duty to deliver great service” “…a pleasure to work with” “[IE Consulting’s] ability to present insights logically and quantitatively is very useful.” “..always conducted quickly and efficiently.” “…professional and personable and adds a lot of value to projects……produces work to a high standard” “We continue to use [them] for all of our research needs and hope to continue working with them long into the future.”
  • 8. Fundraising environment How the landscape has changed since the financial crisis | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 8
  • 9. More GPs than ever will struggle to raise a new fund over the next 2 years. Institutional investors in private equity are predicting a tough road ahead for GPs looking to raise new funds in the next two years. The very best funds will still be able to raise money from institutional investors, but alone the amount of due diligence performed by LPs will mean that fundraising will take much longer. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 9
  • 10. The balance of power between LPs and GPs has shifted in favour of LPs. The Limited Partners we contacted believe that the balance of power has shifted in their favour. Fundraisers in 2010 and 2011 must prepare themselves for significant pushback from LPs on financial and non-financial terms and conditions in their funds. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 10
  • 11. My level of confidence in the following has decreased since the crisis: Close to two-thirds of respondents had less confidence in the leveraged buyout model in the aftermath of the crisis. Those that had not experienced a similar mental shift with regards to venture capital investments might, of course, simply have a low level of confidence in VC to start with. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 11
  • 12. LP/GP Communications How General Partners communicate with their investors | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 12
  • 13. I will (or have already) decline(d) to invest in new fund vehicles launched by certain managers I have previously invested with as a direct result of poor communications or a lack of transparency during the crisis. Poor communications and GP opacity is now a genuine reason for LPs to pass on commitments to a new generation fund. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 13
  • 14. All of the fund managers I invest with understand the importance of transparency and good communication with their investors. Many General Partners need to do more to match the communications expectations of their investors. Communication expectations from LPs now go well beyond semi-annual reporting and an annual investor meeting. And they want to feel that GPs are taking this seriously. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 14
  • 15. Most of the VC/PE funds I am invested in have been happy to provide any additional information I have requested. When prompted, General Partners tend not to have an issue with providing detailed data on their investment and operations. Although GPs are comfortable with increased LP information requirements, will this continue to be the case if and when performance improves and fundraising becomes easier again? | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 15
  • 16. I am happy with the way the venture capital / private equity funds I am invested in have communicated problems with portfolio companies. Almost one in three Limited Partners is dissatisfied with the way they have been informed about underperforming investments. With LP scrutiny at a such a high level, private equity fund managers must promptly provide realistic valuations, as well as any other relevant information on their investments. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 16
  • 17. What lps learned from the crisis – the good How we conducted the research | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 17
  • 18. Deals done in the next 12-18 months will provide premium returns. Although returns from 2006/7 deals are unlikely to please many LPs, the current environment looks brighter. The question many Limited Partners are asking now, is: “If current deals are at such a premium, why isn’t anyone closing anything?”. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 18
  • 19. The fallout from the financial crisis will result in a more robust PE industry. Although one-third of LPs disagreed, most were relatively confident that the long-term result of the crisis would be positive. Of course, irrespective of how things turn out for the industry once the dust has settled, many LPs’ investment programmes will take years to recover from the damage. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 19
  • 20. What lps learned from the crisis – the BAD How we conducted the research | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 20
  • 21. The press exaggerated the significance of the financial crisis. According to Limited Partners, the financial crisis has been every bit as bad as the press has communicated. Although, only 16% of survey respondents agreed that the press had exaggerated the crisis, this was the case for 25% of pension funds. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 21
  • 22. It won't be long before the mistakes of the past are forgotten and made again. Worryingly, the majority of limited partners that responded to the survey did not expect the industry to learn from its mistakes. Perhaps unsurprisingly, having been at the centre of the crisis, banks were the least likely (only 50%)of the limited partners to agree that the mistakes of the past would be repeated. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 22
  • 23. What lps learned from the crisis – the ugly How we conducted the research | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 23
  • 24. Misalignments of interests with the funds I have been invested in have become more apparent during the crisis. Two-thirds of limited partners had found the crisis to have shown certain fund managers to be acting at odds to the LP’s interests. When returns are good, it is natural for LPs to be less concerned with the activities of their LPs, hoping that GPs are acting in the LP’s best interests. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 24
  • 25. Some VC/PE funds I am invested in have used the financial crisis as an excuse for poor investment decisions. More than half of the respondents to the survey felt that some of their GPs had blamed their own mistakes on the economic crisis. Limited partners will quickly lose respect for investment managers that are not willing to own up to the mistakes they have made. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 25
  • 26. Greatest concerns What Limited Partners are worried about | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 26
  • 27. As an investor in PE/VC funds, what is your single greatest concern for the next 2 years? Limited partners were most concerned that the weight of capital chasing opportunities might lead to another bubble | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 27
  • 28. The next slides contain some examples of the verbatim comments given by respondents | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 28 Concerns that another bubble may be on its way 2007-2008 vintages return Enormous size of outstanding commitments/invested capital in PE/VC Funds paying excessive prices due to overhang of dry capital That fundraising quickly returns to pre-crisis levels Level of dry-powder in the developed market How the excess liquidity accumulated in the system will affect the PE/VC industry That we get the same old "Happy days are here again" Too much capital being raised for the PE mid-market greed takes over and we get right back into a bubble New "bubbles" like investments in energy or emerging markets Money (both equity and debt) flooding back into the space and overfunding/driving up prices of illiquid assets again . . .
  • 29. Concerns with regards to exits and returns were the second-most popular cited by survey respondents | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 29 Concerns that exits will be weak and/or returns insufficient Exit delay We are focused on venture [and] my greatest concerns are liquidity events and aggregate fundraising: We need to see the nascent exit market maintain momentum and grow. It is difficult for the funds to realize exits and return some money to their investors Returns that don't keep up with and exceed the public markets Purchase prices have not declined as much as anticipated given the declines in economic activity and the dearth of leverage. Purchase prices appear to be full relative to growth prospects. Real returns with low risk We are not investors in new funds, so wish to maximise exits over the next two years Exit environment
  • 30. Numerous institutional investors into private equity remain concerned about the economic environment | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 30 Problems with the economic environment A follow-on crisis as a result of events in Europe. Sovereign defaults and resulting currency crises The economy will take longer to gain sustainable strength Financial system confidence A “double-dip” scenario The relationships between Limited Partners and GPs Misalignment of interests between GPs and LPs is not corrected significantly and that bad funds with bad terms still get funded Relationship between GP and LP Transparency and speed of information
  • 31. Although some LPs were concerned that too much cash had been raised for investment, others took a contrarian view | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 31 Problems with raising funds for investment Capital overhang in certain types of funds, i.e. secondaries, dry up of others, i.e. venture; even good GPs struggle to raise funds. Due to the inability of certain sponsors to raise new funds: 1. talent will leave and the "left behinds" will be the less skilled 2. "the walking dead" funds: the GP will fire the staff and then slow exits to maximize personal gain from management fees. Lack of capital to invest. The effects of regulation on the industry Biggest concern is over-reaching new regulation unintentionally strangling the PE industry. Increased regulation
  • 32. methodology How we conducted the research | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 32
  • 33. Institutional category of study participants Geographical distribution of respondents to the survey We asked LPs from across the globe how they had coped during the difficult financial environment of the past few years. The 58 respondents to the survey included the largest institutional investors into private equity in both Europe and the US. The survey was undertaken 23rd-30thApril, 2010. | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 33
  • 34. Contact details We would love | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 34
  • 35. We welcome feedback, suggestions, collaboration… | matthew.craig-greene@ieconsulting.co.uk ¦ +44 (0)20 7004 7461 | 35 matthew.craig-greene@ieconsulting.co.uk Tel: +44 (0)20 7004 7461 Mob: +44 (0)7917 178 321 Haymarket House 28-29 Haymarket London SW1Y 4RX engage-iec.com