Presentation at ASTD 2011 by Maureen Orey, CPLP

1. Getting to Behavioral Change Accountability & Level 3 Evaluation Presented by: Maureen Orey M.Ed., CPLP President, Workplace Learning & Performance Group

2. Keep an open mind! 100% Input Prejudging Old Paradigms 10% value 100% Input Creatively Seeing New Opportunities 100%+ value OR

3. Session Objectives: Accountability and Level 3 Evaluation Define the organizational systems needed to support behavioral change Identify the role of the manager to empower action Explore the five key factors to individual accountability

4. You can lead a horse to water…

5. Icebreaker Questions How do you define learning? Can you compel behavioral change? How do you define accountability? What systems do you have in place to support and reinforce learning

6. How do you define learning?

7. How do you define Accountability?

8. Learning Defined Definition: verb to acquire knowledge or skill: to learn rapidly 2. to become informed (usually followed by of ): to learn of an accident Source: Dictionary.com

9. Accountability Defined Definition: noun 1. the state of being accountable, liable, or answerable. Source: Dictionary.com

10. Why do we learn? “I wanted to challenge myself”, “I wanted to (or, had to) accomplish a new task” “I was working to achieve a goal” “It was important to me”

11. Four Factors of Managing Change

12. How does your organization support accountability??

13. Best Practices in Organizations Supporting Accountability A Positive Learning Culture Learning Reinforcements (wiki’s, apps, videos, job aides…) Learning Contracts Peer Support Groups Professional Development Plan (IDP’s) Corporate Learning Transcripts

14. The Role of the Manager The #1 KILLER of… behavioral change!

15. What a Manager SHOULD do… Assess learner readiness Understand and reinforce Empower learning Monitor progress Encourage testing (permission to fail?) Reward attempts Trust

16. Team Dynamics

17. Team Support Collaboration Discussion Peer Support Project Goals Synergy Action

18. Individual Results oriented Focused Motivated Engaged Relevant

19. Assess Yourself! What are you doing to be more accountable?

20. Change or Die?? Only 10% of the population will change their behavior even with a deadly prognosis Changing the behavior of people isn't just the biggest challenge in health care. It's the most important challenge for businesses trying to compete in a turbulent world. - John Kotter,

21. Sustainable Change Reframe – change your thinking or perspective Relate – get support Repeat

22. Motivated to Change Nov 2006

23. Five key factors of individual accountability Ready Willing Able Motivated Action Oriented

24. Key Factor #1 - Ready Assess learner readiness Supervisor input Self assessment Resources needed? Technology, Staff, Budget, Permission? Pre-learning prep

25. Key Factor #2- Willing Attitude check… are you onboard Attitude adjustment… can you get on-board? Willingness to learn AND a willingness to change Risk tolerance

26. Key Factor #3 - Able Skills Knowledge Resources

27. Key Factor #4 - Motivated WIIFM? Are they motivated to make change? Can they be compelled to change? Does this align with their personal or professional vision?

28. Key Factor #5 – Action Oriented Time Management Project Planning Implementation Just Do it!

29. Get Transformational Results! Oct 2009

30. ASTD 2011 - Personal Action Plan Questions to Ponder: What is one idea you will implement? What resources do you need to do this? What barriers will keep you from success? Are you Ready? Willing? Able? What is your first step? What are the consequences of inaction?

31. Consequences of In-action

32. Results of Focused Action Ernestine Sheppard 74 Years old

33. Be the change you want to see in the world. Make the changeyou want to see in your work, life, business, team...-Maureen Orey, CPLP