While sitting at my first BarCamp in Austin, I decided to make this presentation (very last minute). I made it about an hour before I went on to do my 15 minute presentation on using Social Media (Twitter) for customer service
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Protecting Your Brand With Twitter
1. Putting Out Fires With Social Media
PROTECTING YOUR BRAND WITH
TWITTER
Sal Baldovinos
@mayhemchaos
www.mayhemandchaos.com/blog
2. Companies Using Twitter
JetBlu
DirectEnergyTX
Comcast
TurboTax
And many more then I couldn’t think of…
3. Entitlement vs. Expectations
Companies DO owe you a great
experience/products
Companies DO NOT owe you free stuff (most
of the time)
Companies should quickly resolve issues
4. Adding To The Frustration
Press 1 for English
No real connection to the person on the line
They don’t really “care” about me, they’re
just reading a script
If you cannot help me, then who can!?
5. My Experience with…
The Houston Zoo
DirectEnergy – Poor Customer Service
w/Twitter
6. Don’t Be That Guy
Expecting a hand out is like eating all your
food and asking for it to be comp’d
Don’t Twitter while your mad or drunk or mad
and drunk…
Use the 48-72 hour rule
7. Where To Stalk Me
Twitter: MayhemChaos
Blog: www.mayhemandchaos.com/blog
Thank You!
Sal Baldovinos
@mayhemchaos
www.mayhemchaos.com/blog