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- 5. Perception is not reality: The monkey
- 6. Perception is not reality: SM
- 7. Collaboration is not new
- 8. Sharing, Collaboration, and Community Collaboration Community Sharing
- 11. Maslow’s ROI Hierarchy Mar 19 2010 07:24:27 AM Posted By : Hutch Carpenter CloudAve.com
- 12. Maslow’s ROI Hierarchy – Aspen T&D Mar 19 2010 07:24:27 AM Posted By : Hutch Carpenter CloudAve.com
- 13. Formal vs. Informal Learning Low High Value Competency Informal Learning Formal Learning Internet Time Alliance (Jay Cross) High Novice Practitioner Expert
- 14. 1 st Identify the Pain Points
- 16. Surfacing & Correcting Errors
- 19. JIT
- 21. Our SoMe for Learning Approach www.wordle.net
- 22. Avoid Shiny Objects “ The lure of the distant and the difficult is deceptive. The great opportunity is where you are.” - John Burroughs
- 23. Haste Makes Waste “ Haste makes waste” - Proverb
- 24. You Can’t Fight Nature “ Thus did nature triumph over man's attempt to conquer it. Nature always wins.” - Douglas Brinkley
- 25. Sharing, Collaboration, and Community Collaboration Community Sharing
- 26. Follow Information http://www.linkedin.com/in/markbritz www.learningzealot.blogspot.com @britz [email_address]
Notes de l'éditeur
- Childs toy? Simple art? What it is …is not what it does… It is a tool – bottle opener The problem that exists for many is perception We tend to see things as they are? As we perceive them to be? Or as “authorities” tell us
- These are the monkey’s too…. That can also open bottles!
- Social & informal learning is not new
- Tools are different but purpose is the same
- Today a shift is happening….Knowledge isn’t power / Networks are power
- Social Media use in and by an organization has measurable benefits In the 21 st century innovation is critical as we move from an Industrial Age mode of learning design to the Network Age We’re aren't asking our workers to simply produce widget, we’re asking for them to think critically, problem solve, innovate Metrics get more difficult to measure as an organization moves away from tangible results and into areas of cultural change and agility
- The focus for L&D is seen in the center: Employee Satisfaction: New Hire retention Cross-Org Collaboration: nationwide offices, pockets of practitioners & experts, Larger pockets of novices Innovation Culture: Formal Social Learning initiatives to spawn new ideas around lingering problems
- Credit: Internet Time Alliance (Jay Cross) A shift is needed to support Practitioners & Experts There need for formal training (Classroom, elearning, etc) unnecessary or ineffective
- Every learning initiative starts with the question: WHATS The PAIN POINT!
- Our Needs: A nationwide distributed workforce with inconsistent practices can damage the brand Need for new and better ways to meet the varying needs of our patients Fast-paced office with little to no time for formal training initiatives
- Risk: surface errors & correct before a damaging practice becomes habitual Community: COP SoMe used prior to and following formal training initiatives to share insights, struggles and Q&A
- Innovation is the skill for the 21 st century. The greatest ideas in an org are not centrally located. Somewhere in a dark cubicle lies the greatest answers to Formal training can dip in, pull and formalize good ideas
- Selected offices brought together via SoMe to complete collaborative exercises that generated immediately applicable ideas & resources
- JIT Solution: Fresh Choice Self-serve Pull not push
- Yammer: Internal tool used to bridge L&D staff Staff of ISD, Trainers, Admin, Management Pilot ideas: Regional level communication tool for mid-level management & supporting office staff (mobile & desktop applications) Blackberry integration Secure Small Footprint
- 3 principled approach:
- Don’t be seduced by the shiny object! The tools and techniques are not the solution, but a means to the end. Strive to use what we already have: Adding a new technology creates headaches: New “thing” to learn in addition to learning what is needed to perform If it ain’t broke don’t fix it / Oil the wheel when it squeaks, not before
- 2. Haste makes waste – And it could get messy fast! Small pilots around different pain points: Embed SoME – F2F training Program – New Hires Wrap SoMe – Regional Communication Initiative in January 2010
- 3. You can’t fight nature! Prepare for, expect and accept the unwanted The cat will bring the mouse to your feet! That’s what cats do! And as bad as it is that the mouse is at your feet, at least it is no longer eating your cheerios Criticism/incorrect actions will arise: This is a good thing! Correct where appropriate – benefits all / Use criticism to better yourself, your business
- Ultimately it is about community: Communities of Practice = Where I’m at Communities of Interest = Where I want to go Communities of Learners = All employees