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Seven Sins of Jira
Administration
How not to destroy your Jira
Matthew Cobby
1Thursday, 16 May 13
How to represent the sins?
2Thursday, 16 May 13
Source: http://commons.wikimedia.org/wiki/File:Brueghel_-_Sieben_Laster_-_Disidia.jpg
Seven Vices by Brueghel (1558)
3Thursday, 16 May 13
Dante’s Inferno
Source: http://en.wikipedia.org/wiki/Divine_Comedy
4Thursday, 16 May 13
There must be another way...
Modern, loved by millions, colourful?
5Thursday, 16 May 13
SpongeBob Squarepants!
Ref: http://www.toonzone.net/forums/nicktoons/190291-spongebob-7-deadly-sins.html
6Thursday, 16 May 13
Lust
Lust (or Lechery) is seen as sexual
wants but it’s original form was
desire, desire of money, fame,
power.
Spongebob
“Life is as extreme as
you wanna make it”
7Thursday, 16 May 13
Marketplace is brilliant!
but ask yourself...
Is the plugin maintained?
How widely used is it?
Does it have a good reputation?
How well does it perform?
Do support questions go answered?
Check Atlassian Answers
Do you really need it?
How many users will benefit?
Is it worth it's cost?
Consider federating your Jira instances to save costs.
I want, I want, I want!
Lust
8Thursday, 16 May 13
Press Release upgrades
Beware the Beta
Release early, release often can have drawbacks
Remember you’re there to service a business
Lust Premature Upgrading
9Thursday, 16 May 13
Wrath
Wrath, also known as rage may be
described as inordinate and
uncontrolled feelings of hatred and
anger. In its purest form, presents
with self-destructiveness, violence,
and hate that may provoke feuds.
Squidward
“That’s not what I
meant barnacle
head!”
10Thursday, 16 May 13
Wrath What do you mean, “it’s slow”?
Be proactive with performance measurement
Know your Jira
Listen to the users (anecdotal)
but get evidence (empirical)
Know your cache & pool sizes
Understand the basic of the JVM
Consider a reverse proxy with Apache
11Thursday, 16 May 13
Sloth
Sloth is sometimes defined as
physical laziness, spiritual laziness
and a failure to do things that one
should do and so evil exists when
good men fail to act.
Patrick
“To Do List: nothing!”
12Thursday, 16 May 13
Don’t run with the default schemes
Decouple your config
Use strong naming conventions
MyIssueTypeScheme,
MyIssueTypeScreenScheme
Set up 4-6 standard project types
New project request workflow
Have 80% of projects on a standard configurations
Customizations by exception
Sloth Not setting standards
13Thursday, 16 May 13
Slow death of complexity
Configuration easy to add, hard to take away
Not cleaning up old projects
Do you still need that custom field?
How do you know?
Manage user churn
Subscriptions, Filters, Dashboards,Watchers
Forgotten XML backups
Sloth Silent Killers
14Thursday, 16 May 13
Greed
Greed, like lust and gluttony, a sin
of excess is an inordinate desire to
acquire or possess more than one
needs, especially with respect to
material wealth.
Mr Krabs
“Hello, I like money!”
15Thursday, 16 May 13
Too many administrators
Developer administrators
Decentralized administrators & centralized
configuration
Delegate via roles
Lack of documentation!
Have a deployment methodology
Change management process
Approve & document changes
Source Control
Greed Can I just have..?
16Thursday, 16 May 13
Envy
Like greed and lust, is characterized by an
insatiable desire. Envy is similar to jealousy
in that they both feel discontent towards
someone's traits, status, abilities, or
rewards. The difference is the envious also
desire the entity and covet it.
Plankton
“I will rule the world!”
17Thursday, 16 May 13
One Jira to rule them all!Envy
Know Jira’s limitations
Jira will grow & grow fast!
Maintain service levels
Be wary of taking on too much too fast
18Thursday, 16 May 13
Pride
Pride (or hubris in greek) is the original and
most serious of the seven deadly sins, and
the source of the others. It is identified as a
desire to be more important or attractive than
others, failing to acknowledge the good work
of others, and excessive love of self
Sandy
“I’m hotter than a
hickory smoked
sausage!”
19Thursday, 16 May 13
Practising in production
If the worst happens:
Do you know your backups work?
Database,Attachments & customizations
Run the integrity checker, mistakes do happen
...and who put the delete project button next to the browse?
Nothing can go wrong!
Pride
20Thursday, 16 May 13
Gluttony
Gluttony is the over-indulgence and over-
consumption of anything to the point of
waste. It can be be interpreted as
essentially placing concern with one's own
interests above the well-being or interests
of others
Gary
“meow”
21Thursday, 16 May 13
Custom fields
Push back & reuse
Beware field configuration schemes
Don't overload the existing core field behaviour
Jira Field Helper is available
Simple workflows are best
Do you really need..?
Gluttony
Just because you can...
22Thursday, 16 May 13
@mcobby
Matthew Cobby
mcobby@gmail.com
mcobby
matt@andamooka.com
matthew-cobby
Thank you!
23Thursday, 16 May 13
24Thursday, 16 May 13

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Seven sins of Jira administration

  • 1. Seven Sins of Jira Administration How not to destroy your Jira Matthew Cobby 1Thursday, 16 May 13
  • 2. How to represent the sins? 2Thursday, 16 May 13
  • 5. There must be another way... Modern, loved by millions, colourful? 5Thursday, 16 May 13
  • 7. Lust Lust (or Lechery) is seen as sexual wants but it’s original form was desire, desire of money, fame, power. Spongebob “Life is as extreme as you wanna make it” 7Thursday, 16 May 13
  • 8. Marketplace is brilliant! but ask yourself... Is the plugin maintained? How widely used is it? Does it have a good reputation? How well does it perform? Do support questions go answered? Check Atlassian Answers Do you really need it? How many users will benefit? Is it worth it's cost? Consider federating your Jira instances to save costs. I want, I want, I want! Lust 8Thursday, 16 May 13
  • 9. Press Release upgrades Beware the Beta Release early, release often can have drawbacks Remember you’re there to service a business Lust Premature Upgrading 9Thursday, 16 May 13
  • 10. Wrath Wrath, also known as rage may be described as inordinate and uncontrolled feelings of hatred and anger. In its purest form, presents with self-destructiveness, violence, and hate that may provoke feuds. Squidward “That’s not what I meant barnacle head!” 10Thursday, 16 May 13
  • 11. Wrath What do you mean, “it’s slow”? Be proactive with performance measurement Know your Jira Listen to the users (anecdotal) but get evidence (empirical) Know your cache & pool sizes Understand the basic of the JVM Consider a reverse proxy with Apache 11Thursday, 16 May 13
  • 12. Sloth Sloth is sometimes defined as physical laziness, spiritual laziness and a failure to do things that one should do and so evil exists when good men fail to act. Patrick “To Do List: nothing!” 12Thursday, 16 May 13
  • 13. Don’t run with the default schemes Decouple your config Use strong naming conventions MyIssueTypeScheme, MyIssueTypeScreenScheme Set up 4-6 standard project types New project request workflow Have 80% of projects on a standard configurations Customizations by exception Sloth Not setting standards 13Thursday, 16 May 13
  • 14. Slow death of complexity Configuration easy to add, hard to take away Not cleaning up old projects Do you still need that custom field? How do you know? Manage user churn Subscriptions, Filters, Dashboards,Watchers Forgotten XML backups Sloth Silent Killers 14Thursday, 16 May 13
  • 15. Greed Greed, like lust and gluttony, a sin of excess is an inordinate desire to acquire or possess more than one needs, especially with respect to material wealth. Mr Krabs “Hello, I like money!” 15Thursday, 16 May 13
  • 16. Too many administrators Developer administrators Decentralized administrators & centralized configuration Delegate via roles Lack of documentation! Have a deployment methodology Change management process Approve & document changes Source Control Greed Can I just have..? 16Thursday, 16 May 13
  • 17. Envy Like greed and lust, is characterized by an insatiable desire. Envy is similar to jealousy in that they both feel discontent towards someone's traits, status, abilities, or rewards. The difference is the envious also desire the entity and covet it. Plankton “I will rule the world!” 17Thursday, 16 May 13
  • 18. One Jira to rule them all!Envy Know Jira’s limitations Jira will grow & grow fast! Maintain service levels Be wary of taking on too much too fast 18Thursday, 16 May 13
  • 19. Pride Pride (or hubris in greek) is the original and most serious of the seven deadly sins, and the source of the others. It is identified as a desire to be more important or attractive than others, failing to acknowledge the good work of others, and excessive love of self Sandy “I’m hotter than a hickory smoked sausage!” 19Thursday, 16 May 13
  • 20. Practising in production If the worst happens: Do you know your backups work? Database,Attachments & customizations Run the integrity checker, mistakes do happen ...and who put the delete project button next to the browse? Nothing can go wrong! Pride 20Thursday, 16 May 13
  • 21. Gluttony Gluttony is the over-indulgence and over- consumption of anything to the point of waste. It can be be interpreted as essentially placing concern with one's own interests above the well-being or interests of others Gary “meow” 21Thursday, 16 May 13
  • 22. Custom fields Push back & reuse Beware field configuration schemes Don't overload the existing core field behaviour Jira Field Helper is available Simple workflows are best Do you really need..? Gluttony Just because you can... 22Thursday, 16 May 13