1. Are You Running on All Cylinders with Maintenance Connection?

2. We Will Cover What does a CMMS do for your? What data do we want to benchmark? What are the prerequisites? Defining the work flow process Common measures for all organizations Performance measures for specialty groups Summary and Questions

3. Why Do You Have a CMMS? What is it’s purpose? What can it do for you? What is your return on investment (ROI)?

4. What Is The Purpose of Your CMMS? Manage repair and work requests Manage repair parts, supplies and purchasing Manage preventive and predictive maintenance programs Track asset performance Measure asset life cycle performance and costs Analyze facility or plant operating expenses

5. What Can Your CMMS Do for You? Work Orders Mobile Work Orders Inspections Rounds Preventive Maintenance Assets and Asset Tracking Work Planning

6. What Can Your CMMS Do for You? Risk Assessment Work Order Escalation Fleet Management Parts Inventory Purchase Orders Suppliers, Vendors, and Contractors Contracts Web Work Requests

7. What Can Your CMMS Do for You? Work Request Routing Keys Maintenance Tools Timesheets Reports Maintenance Work Scheduling Maintenance Performance Measures

8. What is Your Return on Investment? Lower labor costs Lower supply and repair parts costs Improved customer satisfaction Longer asset life cycle Improved maintenance efficiency

9. What is Your Return on Investment? Lower life cycle operating costs Improved accuracy of budgeting Higher profits Zero budgeting Improved benchmarking and unit costing

10. If You are Not Doing All or Most of These, You Will Never Win the Race! Only 10% of all CMMS’s are being fully utilized

11. What are the Prerequisites for Proper CMMS Function? Proper installation of software Acceptable data speeds Asset based identifier logic Training for all users Work order flow and management

12. What are the Prerequisites for Proper CMMS Function? Complete data for all assets Birth certificate details OEM (Original Equipment Manufacturer) information Suggested spare parts lists Recommended preventive maintenance procedures

13. What are the Prerequisites for Proper CMMS Function? System must be maintained with discipline What is assigned today or this week must come back today or this week Work orders should never be more than 24-48 hours old without action Work order approval process Work order completion process Work order review process

14. What are the Prerequisites for Proper CMMS Function? Work order for all work, no exceptions Limited standing or bucket work orders All significant repairs must be tracked Ongoing audits of all work orders Audited weekly or monthly 10 % of all work orders including preventive maintenance should be reviewed

15. Work Order Process Flow Organized process flow for all work requests No missing or lost work requests What is approved must always be accounted for What is assigned today must return today

16. Dispatch Customer Call Emergency Work Order Work Request Approval or Denial Assigned to Supervisor Denied Work Request returned to Customer Work Order Pulled From Backlog for Planning Assigned to Planner Assigned to Craftsman Planner Completes Coding and Estimate of Hours Work Order Planned and Parts Acquired Work Completed Craftsman Completes Comments and Coding Work Order Placed in History Work Order Placed in Backlog Work Order Coded and Returned to Backlog Waiting on Downtime Ready to Schedule Awaiting Parts Work Order Returned to Planner for Review and Closing Work Order Scheduled Fill-in Work Work Order Completed

17. Let’s Concentrate on Benchmarking and Performance Measures What do we want to measure? What are the prerequisites? Common measures for all organizations Specialty measures for certain companies

18. What Do We Want to Measure? Backlog PM hours Reactive hours Scheduled hours Project hours Meeting hours Planned hours

19. What Do We Want to Measure? Training hours PM compliance Scheduled hours as a % of total Schedule compliance Asset downtime Labor costs

20. What Do We Want to Measure? Parts costs Travel time Life cycle costs Return call after corrective or Preventive work Overtime hours Cost per square foot

21. Common Performance Measures for all Organizations

22. Work Order Backlog List of all approved deferred requested work Estimated of work hours on all work orders All work properly coded and prioritized

23. Work Order Backlog Backlog sorted by Department Asset Building Craft Age of work order Priority Supervisor

24. PM Program Measurements % of total PM work compared to available man-hours Number of late PM scheduled work Late equals over 10% of PM frequency % of PM’s completed as scheduled Goal of 95% or better

25. Planned Work Orders % of all work orders with actual work plan Planned verses unplanned or reactive work requests Planned verses actual recorded man hours

26. Scheduled Work Orders % of total work orders placed on weekly work order schedule Schedule compliance % of completed scheduled work orders compared to total scheduled

27. Reactive verses Proactive Work Total planned hours verses unplanned work orders % of planned work orders compared to all other work orders Planned includes all preventive and predictive work

28. Customer Satisfaction Customer satisfaction form automatically e-mailed after work is deemed complete Request response for 10-100% of all completed work orders Audit committee inspects 10% of all completed work orders

29. Cost to Maintain Asset Total asset maintenance costs Maintenance labor costs Parts and supply costs Contractor costs Capture total cost of maintenance

30. Specialty Bench Marks and Performance Measures Cost per square foot Cost per employee Cost per bed Cost per inmate Cost per Mega Watt Cost per pound Cost per case

31. In Summary Build Your CMMS Foundation Create a Disciplined System with Accountability Install a Program of Continuous Improvement and Auditing You Cannot Manage What You Cannot Measure

32. Questions Mike Cowley 434-738-8484 cell mike@cemaintenancesolutions.com www.cemaintenancesolutions.com

33. Pit Stop: 15 Minute Break Time to refuel?