This document provides guidance on using social media effectively for business purposes. It discusses that social media involves sharing content, opinions, and perspectives through online technologies. It advises developing relationships with people using these technologies rather than focusing on the technologies themselves. It also provides six actions to take, including getting planning, listening, involving others internally and externally, sharing content while building reputation and trust, focusing efforts in targeted areas, and integrating social media with other online and offline channels. The overall message is to use social media to support business strategies and goals rather than letting the technologies dictate the strategy.