The document provides an overview of the eGos pilot project which tested an online guidance system across 5 European countries. It summarizes the training conducted for practitioners [SENTENCE 1]. Quantitative results show over 300 registered users and over 65,000 visits to online content [SENTENCE 2]. Qualitative feedback indicated high motivation from participants and improvement in social and professional knowledge [SENTENCE 3].

1. WP6: Training
WP7: Pilot
State of art of eGos Pilot
Mariarosa Di Nubila

2. Introduction
A brief note about the WP6 Training for practitioners
Rationale of WP7 pilot
The aims of eGos pilot
Method of internal monitoring: a matrix between testers
information and national contexts
Overview of pilot experience during last year: results,
difficulties, impacts.
Next steps
2

3. A brief note about the WP6 Training
The foreseen training course for practitioners was carried
out in a successful way during last months of 2009.
Practitioners expressed their satisfaction with it.
This learning opportunities have allowed them to provide
an high quality level of service and take part in the
piloting activities in an active way.
The WISP Platform is going to require a continuous training
support due to its on-going update and feedback from
practitioners and pilots results.

4. Rationale of pilot:
to put in practice the challenge of eGos
Deep challenge in the field of guidance in 5 different countries - IT,
ES, IS, RO, BG - differing in terms of:
→ culture and languages,
→ social and economical development,
→ job environment,
→ research and innovation,
→ broadband population penetration,
→ internet usage and ICT Literacy,
→ eGovernment services.
4

5. The aims of eGos pilot
→ To test the eGos system and draw up a first trend of this
experimentation.
→ To gather feedback and input to assess and improve the
eGos project.
→ To implement the use of eGos as much as possible.
→ To analyse the gap between the desirable
situation illustrated by EU i2010 strategies and the true
reality.
5

6. The Method of internal monitoring: grid of analysis
Information
from testers
provided by
questionnaires
and interviews
Indicators and data about
Information on variables of IC Broadband population
(Individual Competences) and EF penetration, Internet
(Environmental Factors)** Usage and EGovernment
**Data extracted out of “Study on
Assessment Criteria for Media Literacy”, Services*
Prepared for the European Commission, *Data extracted out of “Europe’s
Information Society and Media Directorate Digital Competitiveness Report
General, Media and Media Literacy Unit, of European Commission”
Project (Coordinator and Editor Paolo Celot, (Brussels, 17.5.2010 -SEC2010-
Scientific Coordinator Jòse Manuel Perez 627)
Tornero), Brussels October 2009.

7. Overview of pilot experience during last year:
results, difficulties, impacts.
→ Quantitative results
→ Qualitative results
→ The value of the delay
→ Countries E-profiles

8. Quantitative results: registered users at
October 31st 2010

9. Users update at November 30th
300
250
200
150
100
50
0
Iceland Data Concept Orso Arezzo Progetto 2 Iasi Villarreal Diputacion Jaén CCI JAEN Average
Iceland Bulgaria Italy Romania Spain

10. Guidance sessions update at November 30th
60
50
40
30
20
10
0
Iceland Data Concept Orso Arezzo Progetto 2 Iasi Villarreal Diputacion Jaén CCI JAEN Average
Iceland Bulgaria Italy Romania Spain

11. Contents visits (reg. Users) update at November
30th
300
250
200
150
100
50
0
Iceland Data Concept Orso Arezzo Progetto 2 Iasi Villarreal Diputacion Jaén CCI JAEN Average
Iceland Bulgaria Italy Romania Spain
Total visits to the 1° level contents 65.485

12. Qualitative results
1. High Motivation and strong commitment of project partners
and testers.
2. Relevant improvement of social and professional knowledge
and chances of users and practitioners.
3. Fundamental input for good practices for public and private
organisations and bodies in the field of eGuidance and
eGovernment.
4. Wider networking among citizens and services: a peer
learning process for common benefits.
5. Concrete actions of E-Inclusion in line with EU i2010
strategies.

13. The value of the pilot delay
The main lessons learnt from the delay are:
to make understandable the concept of eGuidance toward a wider
range of people and organisations.
to solve the technical problems due to different languages, time
and nature of service in one-stop-shop system.
to face some persistent legal problems concerning the e-
Government and its e-services, for the first time. (It is enough to
remember that the eGos system has created a platform for
exchanging and sharing information among 5 countries -about
Guidance for Education, Training and Employment- where different
laws and legislation are present).

14. eGos partners countries eProfiles:
Broadband penetration:
Spain (46.951.532 citizens), Italy (60.387.000 citizens), Romania (21.504.442 citizens), Iceland (301,931 citizens), Bulgaria (7,605,008 citizens)
Broadband penetration: data extracted out of “Europe’s Digital Competitiveness Report of European Commission” (Brussels, 17.5.2010 -SEC2010- 627)

15. eGos countries partners eProfiles:
Internet Usage
Spain (46.951.532 citizens), Italy (60.387.000 citizens), Romania (21.504.442 citizens), Iceland (301,931 citizens), Bulgaria (7,605,008 citizens)
Internet Usage: data extracted out of “Europe’s Digital Competitiveness Report of European Commission” (Brussels, 17.5.2010 -SEC2010- 627)

16. eGos countries partners eProfiles:
eGovernment
Spain 46.951.532 citizens), Italy (60.387.000 citizens), Romania (21.504.442 citizens), Iceland (301,931 citizens), Bulgaria (7,605,008 citizens)
eGovernment: data extracted out of “Europe’s Digital Competitiveness Report of European Commission” (Brussels, 17.5.2010 -SEC2010- 627)

17. Next Steps:
what we need to assess and
improve to achieve the eGos aims
→ To improve the technical aspects in particular those of WISP
platform.
→ An on-going process of update for the 1°level of self-guidance. We
are going to set up a peer review learning (through a blog or a
forum) among practitioners and users.
→ To increase the communication and dissemination activities which
can be better addressed to the users.

18. Conclusion
All testers agreed on:
• The eGos project is going to increase the number of users as
well as the proposal envisages.
• The services of eGos are going to be improved and updated in a
continuous way.
• The eGos Project is going to provide fundamental information
and input to the public and private bodies in order to implement
a more accessible E-Inclusion to all EU potential eGos users.