QSM Chap 10 Service Culture in Tourism and Hospitality Industry.pptx
Training & Development of Employees in ING Vysya Bank
1. Training & Development of Employees in ING Vysya Bank Presented By: Megha Bhardwaj 2009.JN/D.11
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3. ING Vysya Bank Mission To be a leading, global, client-focused, innovative &low-cost provider of financial services. IVB Values & Behaviors Connected to a common Goal. Ownership. Respect for each other. Open & Transparent. Customer Centricity. Passion to deliver on results
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6. Introduction to Training Acc to FLIPPO, “ Training is the act of increasing the knowledge and skill of an employee for doing a particular job.”
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8. Research Methodology Research Design - Descriptive Research Design Sources of Data - Primary Sources & Secondary Sources Sampling Technique - Convenience and JudgmentalSampling Sample Size - 60 Sample Area - Delhi & Ncr Sample Duration - 6 weeks
9. Data Analysis & Interpretation Q1) Is ING Vysya Bank organizing a training & development program for the employees?
10. Q2) Does ING Vysya identify the training needs of the employees?
11. Q3) On an average, how much time gap ING Vysya takes for training their employees?
12. Q4) How many training programs you have attended in the past one year?
13. Q5) Do you have any coming training plans scheduled in the coming financial year?
14. Q6) Does management of ING Vysya Bank takes regular feedback from the employees?
15. Q7) Give the level of satisfaction from the training programmes?
16. Q8) Do the employees in ING Vysya Bank can see the positive attitude of the trainer?
17. Q9) Do you require a high degree of technical knowledge for your job?
18. Q10) Do the employees feel trust in the trainers?
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20. Conclusion Good training is given in ING Vysya bank. Majority of employees are satisfied with the training programs scheduled for them. Further there is more scope of improvement of training & development of employees in the bank.
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