The story of the collaboration at the Library of Congress to launch the Congress.gov beta website of the U.S. Congress, told from a user experience viewpoint at UXPA 2013 on July 12, 2013.
This presentation complements Jill MacNeice's "Design for Findability: Metadata, Metrics & Collaboration on LOC.gov":
http://www.slideshare.net/JillMacNeice
2. 2
Congress.gov:
United States Legislative Information
• Congressional Bills, Laws, and Resolutions
• Profiles of Members of Congress
• The Congressional Record
(Printed Publication of the Proceedings and Debates of Congress)
• Committee Reports and Committee Profiles
4. 4
These Two Sites Are Completely Separate
Public Site: THOMAS.gov Internal Site: LIS
Managed by Law Library Managed by CRS
5. 5
Congress.gov Is a Completely New Site – Inside and Out!
Congress.gov Beta
Since September 2012
Redesigned
User Experience
New Technical
Infrastructure
New Approach
New Team
6. 6
My Role
• Information Architect
• User Interface Designer
• Usability Specialist – CUA!
• QA’er
7. 7
The Core Team
Subject-Matter Experts from…
Web Services
Meg the UX’er
Design
Manager
Development
Manager
Technical
Architect
IT Services
Project Manager
8. 8
The Rest of the Team: Total Is 40+ People
Subject-Matter Experts
Web Services
Jill the UX’er
Visual
Designer
CSS / Front-End
Developers
Legal Counsel
IT Services
Back-End Developers
QA’ers
Web Services
Chief
Sys AdminsLaw and CRS
9. 9
Read Team Interviews on the Law Library Blog
Under “Interviews” at:
http://blogs.loc.gov/law/
10. 10
How This Book Helped Make It Happen
Web
Governance
Board Strategy!
11. 11
That’s How We Went From This…
Public Site: THOMAS.gov Internal Site: LIS
Managed by Law Library Managed by CRS
12. 12
To This…
Subject-Matter Experts
Web Services
Jill the UX’er
Visual
Designer
CSS / Front-End
Developers
Legal Counsel
IT Services
Back-End Developers
QA’ers
Web Services
Chief
Sys AdminsLaw and CRS
14. 14
We UX’ers Think About These Things All the Time...
8 Pillars of Findability
Internal
1. Can people find what they’re looking for quickly and easily?
2. From any object page, can people easily find related
content and access the rest of the site?
3. Does the overall high level organization make sense to
the typical user?
4. Can people with small screens find and use our content?
15. 15
We UX’ers Think About These Things All the Time...
8 Pillars of Findability
External
5. Can people find our content from a search engine?
(Google, Bing, etc)
6. Can people save and share content easily?
7. Do we reach out to our audience and not just wait for them
to come to us?
8. Can our content be accessed, downloaded in bulk, and
repackaged?
16. 16
What are some challenges with
working on Congress.gov?
(And a few stories… ;)
17. 17
Findability Framework: Design Challenges
Q: Can people find what they’re looking for quickly and easily?
Q: From any object page, can people easily find related content
and access the rest of the site?
Q: Does the overall high level organization make sense to
the typical user?
The first “Q” also relates to metadata (search relevancy).
18. 18
What Are Congress.gov Users Trying to Find?
Legislation Member
profiles
The
Congressional
Record
Committee
reports
To our team, these are search objects.
19. 19
A Bill As a Search Object
Summaries
Text of Bill
Actions
Titles
Amendments
Sponsor
Cosponsors
Committees
Committee
Reports
Related
Bills
Subjects
20. 20
Subject-Matter Experts
Our Subject-Matter Experts Guided Us
• They know the content and the legislative process
• They use the internal system (LIS), which Congress.gov
will eventually replace
21. 21
Visual
Designer
We Guided the Team, Too
Jill the UX’erDesign
Manager Meg the UX’er
We evangelized good design
and usability. BUT…
22. 22
The Core Team Did Not Always Agree
Subject-Matter Experts from…
Web Services
Meg the UX’er
Design
Manager
Development
Manager
Technical
Architect
IT Services
Project Manager
23. 23
Sometimes the Development Cycle Constrained Us
Web Services
CSS / Front-End
Developers
IT Services
Back-End Developers
QA’ers
Sys Admins
We had to remember that “It’s a beta!”
24. 24
Still, We Made Great Strides
We integrated usability testing into our development cycle.
25. 25
We Went From This…
Search box not global.
Limited search scope.
Results cannot be sorted
or filtered.
26. 26
… To This
Global search box
Search across sources
such as Legislation
and Members
Filter using facets
Descriptive search
results
Strategies and specs for
metadata and URLs
Ultimately Congress.gov will contain all the legislative information currently on THOMAS.gov. To be added: Nominations Treaties Executive Communications All legislative information for Congresses prior to 1973
LIS is used by Congressional staff and Library of Congress staff.
Lots of search objects, lots of data over many years! 40 years of legislation 82 years of Member profiles 24 years of the Congressional Record 18 years of committee reports
Other search objects: Member Congressional Record Article Committee Report Later: Nomination Treaty Committee And more…
We user test for every major release, and we test in between. We do both moderated and unmoderated testing, and we leverage web and search analytics.
Homepage for a bill.
The global footer is for the Library of Congress, not THOMAS.