SlideShare une entreprise Scribd logo
1  sur  10
Télécharger pour lire hors ligne
The Glock 17 Pistol

                                                           Innovation
                                                                   of the
                                                         Plastic Pistol


Shay Merritté • Product Innovation Assignment • January 19, 2010            Bus M&L 855 Innovation Practice • The Ohio State University • Prof. Michael Bills



                                                                     1
The Glock Company

founded:




by:    Gaston Glock
                           Gaston Glock was
                           born in Austria in
                           1929 and educated
                                                    in: Deutsch-Wagram,
                           in Germany as a metal    Austria
                           and plastics engineer
                           and an amateur gun
                           designer and gun
                           sports person.




                                                   Manufactured plastic training grenades, entrenching tools and
                                                   commando knives for the Austrian Army. BUT NO GUNS.

Shay Merritté • Product Innovation Assignment • January 19, 2010       Bus M&L 855 Innovation Practice • The Ohio State University • Prof. Michael Bills



                                                                   2
Austrian Army Needs A Gun

      In 1980, the Austrian Army put out a world wide call for a new standard pistol,
      they put forth the following 17 criteria that must be met or exceeded.

       1.      Must be semi-automatic
       2.      Must fire the 9mm parabellum round
       3.      Muzzle energy must meet a designated standard
       4.      Magazine must be loaded without use of tools
       5.      Magazine must hold at least eight rounds
       6.      Must be able to be used with only one hand
       7.      Must continue to function after being dropped onto a steel plate from a height of two meters
       8.      Must be easy to dismantle without tools
       9.      Maintenance and cleaning must be possible without tools
       10.     Gages and other measuring devices must not be necessary for long-term maintenance
       11.     Total number of parts must be 58 or less
       12.     Manufacturer must supply complete blueprints along with the test pistol
       13.     All component parts must be interchangeable with other pistols of the same design without adjustments
       14.     No more than 20 malfunctions will be permitted in the first 10,000 rounds fired
       15.     After 15,000 rounds all parts must be secure and intact, even under stress of a “proof round” at 15,001
       16.     Case ejection must not endanger the shooter
       17.     If no submitted pistol achieves more than a score of 70%, then no pistol at all will be accepted


 Shay Merritté • Product Innovation Assignment • January 19, 2010       Bus M&L 855 Innovation Practice • The Ohio State University • Prof. Michael Bills



                                                                    3
The Glock 17 Design Process

Interdisciplinary Team
Ergonomic Research
Prototype, Prototype
Materials Research
Gaston Glock designed his pistol by merging his plastics and metals expertise with the work
of 10 European gun designers and ergonomics researchers. Common pistol design at the time
centered around adding features to new to previous models the company had built. Glock
had never produced a gun before so they got to start with no preconceived notion and break
common pistol design conventions.

    Shay Merritté • Product Innovation Assignment • January 19, 2010       Bus M&L 855 Innovation Practice • The Ohio State University • Prof. Michael Bills



                                                                       4
Safety Innovations

   When it was first released in 1983, the Glock 17 was called the first “safe-action”
   pistol because it had more safety features than any other pistol. Almost 30 years
   later, Glock pistols still have more safety features than any other pistol manufactured.




                                                                                                                   Firing Pin Safety
                                                                                                                   A solid steel pin which blocks
Drop Safety                                                                                                        the Glock’s firing chamber
A small bar is engaged at all                                                                                      making bullets unable to fire,
times preventing ammunition                                                                                        is only disengaged when the
from being fed to the firing                                                                                       trigger safety is appropriately
mechanism, thus preventing                                                                                         disengaged.
discharge from drop impacts,
the drop safety is removed             Trigger Safety
only when the trigger safety is        Prevents accidental firing by
successfully disengaged.               lateral forces, re-engages
                                       automatically after every time
                                       the trigger is pulled.


Shay Merritté • Product Innovation Assignment • January 19, 2010            Bus M&L 855 Innovation Practice • The Ohio State University • Prof. Michael Bills



                                                                        5
Materials Innovations

Tenifer-Treated Slide                                                                                               Polymer Frame
and Barrel                                                                                                          The Glock frame is the first serviceable
The few sole steel pieces of the gun                                                                                pistol to be made mostly of plastic. The
are made with a proprietary “Tenifer”                                                                               plastic is a high-tech polymer made of
process that enriches the steel with                                                                                Nylon 6. This polymer is stronger than
oxygen, sealing the pores, making its                                                                               aluminum or steel, but also lighter and
hardness characteristics the same as                                                                                cheaper than either. It also can’t rust
industrial diamond. The slide of the gun                                                                            and is immune to harsh gun cleaning
is so hard that it can be used to sharpen                                                                           solvents and can withstand heat up to
knives. Testing has shown that Glock 17s                                                                            400°F. Also polymer isn’t as rigid as
can shoot one-million rounds and the                                                                                steel or aluminum, it flexes during firing,
barrel and slide will show minimal wear                                                                             absorbing recoil and making the gun
and still be very accurate.                                                                                         more comfortable for constant use.




        Shay Merritté • Product Innovation Assignment • January 19, 2010       Bus M&L 855 Innovation Practice • The Ohio State University • Prof. Michael Bills



                                                                           6
Functional Innovations

                                                                         Just 33
                                                                         Parts
                                                                         Other widely used pistols are made of upwards of 60
                                                                         parts. The Glock 17 can also be easily disassembled
                                                                         with nothing more than a nail, pen or an other long,
                                                                         skinny, sturdy item.




                                                                         Holds 17
                                                                         Rounds
                                                                         Other widely used pistols hold only between 8-14 rounds.




Shay Merritté • Product Innovation Assignment • January 19, 2010       Bus M&L 855 Innovation Practice • The Ohio State University • Prof. Michael Bills



                                                                   7
The Glock 17’s Adoption




           Since Glock 17s started selling in 1983, more than 2.5 Million have been sold
           to the militaries and police of over 50 nations. The success of the 17 led to the
           development of 20 more models of Glock brand pistols.
Shay Merritté • Product Innovation Assignment • January 19, 2010       Bus M&L 855 Innovation Practice • The Ohio State University • Prof. Michael Bills



                                                                   8
Glock17s In Pop Culture

Mentioned or Seen In:
148 Songs
48 Movies
20 TV Shows
4 Cartoons
16 Video Games
Shay Merritté • Product Innovation Assignment • January 19, 2010       Bus M&L 855 Innovation Practice • The Ohio State University • Prof. Michael Bills



                                                                   9
Questions/References

                                                                    www.imfdb.org

                                                                    www.businessweek.com

                                                                    www.glock.com

                                                                    www.mouseguns.com

                                                                    www.glockfaq.com

                                                                    Lidwell, William. Deconstructing Product Design
                                                                    Exploring the Form, Function, and Usability of
                                                                    100 Amazing Products. New York: Rockport,
                                                                    2008. Print.

                                                                    Sweeney, Patrick. The Gun Digest Book of
                                                                    the Glock: A Comprehensive Review Design,
                                                                    History, Use (Gun Digest). Minneapolis: Krause
                                                                    Publications, 2003. Print.



Shay Merritté • Product Innovation Assignment • January 19, 2010        Bus M&L 855 Innovation Practice • The Ohio State University • Prof. Michael Bills



                                                                   10

Contenu connexe

En vedette (9)

First steps glock lesson 1 4
First steps glock lesson 1 4First steps glock lesson 1 4
First steps glock lesson 1 4
 
Detective Privado - Detctive Privado Argentina on Srinvestigador
Detective Privado - Detctive Privado Argentina on SrinvestigadorDetective Privado - Detctive Privado Argentina on Srinvestigador
Detective Privado - Detctive Privado Argentina on Srinvestigador
 
Pistol And Cannon Mechanism
Pistol And Cannon MechanismPistol And Cannon Mechanism
Pistol And Cannon Mechanism
 
Army pistol lanyard
Army pistol lanyardArmy pistol lanyard
Army pistol lanyard
 
Guns
GunsGuns
Guns
 
Glock Pistols
Glock PistolsGlock Pistols
Glock Pistols
 
Guns with indian
Guns with indianGuns with indian
Guns with indian
 
Indian sa
Indian saIndian sa
Indian sa
 
The gun
The gunThe gun
The gun
 

Plus de Shay-Jahen Merritté

The North Face Case Competition Presentation
The North Face Case Competition PresentationThe North Face Case Competition Presentation
The North Face Case Competition Presentation
Shay-Jahen Merritté
 
National black mba conference presentation
National black mba conference presentationNational black mba conference presentation
National black mba conference presentation
Shay-Jahen Merritté
 
Procter & gamble case competition slides
Procter & gamble case competition slidesProcter & gamble case competition slides
Procter & gamble case competition slides
Shay-Jahen Merritté
 

Plus de Shay-Jahen Merritté (20)

Resource Innovation Brief Presentation
Resource Innovation Brief PresentationResource Innovation Brief Presentation
Resource Innovation Brief Presentation
 
New language
New languageNew language
New language
 
New Media Survey White Paper 2012
New Media Survey White Paper 2012New Media Survey White Paper 2012
New Media Survey White Paper 2012
 
Qr Code Whitepaper
Qr Code WhitepaperQr Code Whitepaper
Qr Code Whitepaper
 
Apps White Papers
Apps White PapersApps White Papers
Apps White Papers
 
State of Smart TV
State of Smart TVState of Smart TV
State of Smart TV
 
Improving DSW's QR Code Implementation, marketing
Improving DSW's QR Code Implementation, marketingImproving DSW's QR Code Implementation, marketing
Improving DSW's QR Code Implementation, marketing
 
Foursquare and Seven Years Ago is Awesome
Foursquare and Seven Years Ago is AwesomeFoursquare and Seven Years Ago is Awesome
Foursquare and Seven Years Ago is Awesome
 
The North Face Case Competition Presentation
The North Face Case Competition PresentationThe North Face Case Competition Presentation
The North Face Case Competition Presentation
 
Spotify presentation
 Spotify presentation Spotify presentation
Spotify presentation
 
Design Strategy Major Book
Design Strategy Major BookDesign Strategy Major Book
Design Strategy Major Book
 
HVAC3 Leadership Model
HVAC3 Leadership ModelHVAC3 Leadership Model
HVAC3 Leadership Model
 
Green Center Process Book
Green Center Process BookGreen Center Process Book
Green Center Process Book
 
Sweatervest Supplement
Sweatervest SupplementSweatervest Supplement
Sweatervest Supplement
 
National black mba conference presentation
National black mba conference presentationNational black mba conference presentation
National black mba conference presentation
 
Procter & gamble case competition slides
Procter & gamble case competition slidesProcter & gamble case competition slides
Procter & gamble case competition slides
 
Sirius Corporate Innovation Project
Sirius Corporate Innovation ProjectSirius Corporate Innovation Project
Sirius Corporate Innovation Project
 
Aviary innovation project
Aviary innovation projectAviary innovation project
Aviary innovation project
 
Final innovation project v5
Final innovation project v5Final innovation project v5
Final innovation project v5
 
India's Rural Credit Cooperatives Presentation
India's Rural Credit Cooperatives PresentationIndia's Rural Credit Cooperatives Presentation
India's Rural Credit Cooperatives Presentation
 

Dernier

Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
lizamodels9
 
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service NoidaCall Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
dlhescort
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
amitlee9823
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Sheetaleventcompany
 
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
amitlee9823
 

Dernier (20)

Business Model Canvas (BMC)- A new venture concept
Business Model Canvas (BMC)-  A new venture conceptBusiness Model Canvas (BMC)-  A new venture concept
Business Model Canvas (BMC)- A new venture concept
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A  SALESMAN / WOMANA DAY IN THE LIFE OF A  SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMAN
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
 
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service NoidaCall Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
 
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
 
John Halpern sued for sexual assault.pdf
John Halpern sued for sexual assault.pdfJohn Halpern sued for sexual assault.pdf
John Halpern sued for sexual assault.pdf
 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
 
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataRSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors Data
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
 
It will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 MayIt will be International Nurses' Day on 12 May
It will be International Nurses' Day on 12 May
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
 

Glock 17 Innovation Project

  • 1. The Glock 17 Pistol Innovation of the Plastic Pistol Shay Merritté • Product Innovation Assignment • January 19, 2010 Bus M&L 855 Innovation Practice • The Ohio State University • Prof. Michael Bills 1
  • 2. The Glock Company founded: by: Gaston Glock Gaston Glock was born in Austria in 1929 and educated in: Deutsch-Wagram, in Germany as a metal Austria and plastics engineer and an amateur gun designer and gun sports person. Manufactured plastic training grenades, entrenching tools and commando knives for the Austrian Army. BUT NO GUNS. Shay Merritté • Product Innovation Assignment • January 19, 2010 Bus M&L 855 Innovation Practice • The Ohio State University • Prof. Michael Bills 2
  • 3. Austrian Army Needs A Gun In 1980, the Austrian Army put out a world wide call for a new standard pistol, they put forth the following 17 criteria that must be met or exceeded. 1. Must be semi-automatic 2. Must fire the 9mm parabellum round 3. Muzzle energy must meet a designated standard 4. Magazine must be loaded without use of tools 5. Magazine must hold at least eight rounds 6. Must be able to be used with only one hand 7. Must continue to function after being dropped onto a steel plate from a height of two meters 8. Must be easy to dismantle without tools 9. Maintenance and cleaning must be possible without tools 10. Gages and other measuring devices must not be necessary for long-term maintenance 11. Total number of parts must be 58 or less 12. Manufacturer must supply complete blueprints along with the test pistol 13. All component parts must be interchangeable with other pistols of the same design without adjustments 14. No more than 20 malfunctions will be permitted in the first 10,000 rounds fired 15. After 15,000 rounds all parts must be secure and intact, even under stress of a “proof round” at 15,001 16. Case ejection must not endanger the shooter 17. If no submitted pistol achieves more than a score of 70%, then no pistol at all will be accepted Shay Merritté • Product Innovation Assignment • January 19, 2010 Bus M&L 855 Innovation Practice • The Ohio State University • Prof. Michael Bills 3
  • 4. The Glock 17 Design Process Interdisciplinary Team Ergonomic Research Prototype, Prototype Materials Research Gaston Glock designed his pistol by merging his plastics and metals expertise with the work of 10 European gun designers and ergonomics researchers. Common pistol design at the time centered around adding features to new to previous models the company had built. Glock had never produced a gun before so they got to start with no preconceived notion and break common pistol design conventions. Shay Merritté • Product Innovation Assignment • January 19, 2010 Bus M&L 855 Innovation Practice • The Ohio State University • Prof. Michael Bills 4
  • 5. Safety Innovations When it was first released in 1983, the Glock 17 was called the first “safe-action” pistol because it had more safety features than any other pistol. Almost 30 years later, Glock pistols still have more safety features than any other pistol manufactured. Firing Pin Safety A solid steel pin which blocks Drop Safety the Glock’s firing chamber A small bar is engaged at all making bullets unable to fire, times preventing ammunition is only disengaged when the from being fed to the firing trigger safety is appropriately mechanism, thus preventing disengaged. discharge from drop impacts, the drop safety is removed Trigger Safety only when the trigger safety is Prevents accidental firing by successfully disengaged. lateral forces, re-engages automatically after every time the trigger is pulled. Shay Merritté • Product Innovation Assignment • January 19, 2010 Bus M&L 855 Innovation Practice • The Ohio State University • Prof. Michael Bills 5
  • 6. Materials Innovations Tenifer-Treated Slide Polymer Frame and Barrel The Glock frame is the first serviceable The few sole steel pieces of the gun pistol to be made mostly of plastic. The are made with a proprietary “Tenifer” plastic is a high-tech polymer made of process that enriches the steel with Nylon 6. This polymer is stronger than oxygen, sealing the pores, making its aluminum or steel, but also lighter and hardness characteristics the same as cheaper than either. It also can’t rust industrial diamond. The slide of the gun and is immune to harsh gun cleaning is so hard that it can be used to sharpen solvents and can withstand heat up to knives. Testing has shown that Glock 17s 400°F. Also polymer isn’t as rigid as can shoot one-million rounds and the steel or aluminum, it flexes during firing, barrel and slide will show minimal wear absorbing recoil and making the gun and still be very accurate. more comfortable for constant use. Shay Merritté • Product Innovation Assignment • January 19, 2010 Bus M&L 855 Innovation Practice • The Ohio State University • Prof. Michael Bills 6
  • 7. Functional Innovations Just 33 Parts Other widely used pistols are made of upwards of 60 parts. The Glock 17 can also be easily disassembled with nothing more than a nail, pen or an other long, skinny, sturdy item. Holds 17 Rounds Other widely used pistols hold only between 8-14 rounds. Shay Merritté • Product Innovation Assignment • January 19, 2010 Bus M&L 855 Innovation Practice • The Ohio State University • Prof. Michael Bills 7
  • 8. The Glock 17’s Adoption Since Glock 17s started selling in 1983, more than 2.5 Million have been sold to the militaries and police of over 50 nations. The success of the 17 led to the development of 20 more models of Glock brand pistols. Shay Merritté • Product Innovation Assignment • January 19, 2010 Bus M&L 855 Innovation Practice • The Ohio State University • Prof. Michael Bills 8
  • 9. Glock17s In Pop Culture Mentioned or Seen In: 148 Songs 48 Movies 20 TV Shows 4 Cartoons 16 Video Games Shay Merritté • Product Innovation Assignment • January 19, 2010 Bus M&L 855 Innovation Practice • The Ohio State University • Prof. Michael Bills 9
  • 10. Questions/References www.imfdb.org www.businessweek.com www.glock.com www.mouseguns.com www.glockfaq.com Lidwell, William. Deconstructing Product Design Exploring the Form, Function, and Usability of 100 Amazing Products. New York: Rockport, 2008. Print. Sweeney, Patrick. The Gun Digest Book of the Glock: A Comprehensive Review Design, History, Use (Gun Digest). Minneapolis: Krause Publications, 2003. Print. Shay Merritté • Product Innovation Assignment • January 19, 2010 Bus M&L 855 Innovation Practice • The Ohio State University • Prof. Michael Bills 10