Services Resource Planning Market Update

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Michael Fauscette

A short SRP overview and update delivered as a part of the Keynote at the Netsuite / OpenAir user conference 10/28/2009

Technology Business

Michael Fauscette, Group Vice President, SBS

©Copyright 2009 IDC
2009 IDC 10-09

Where We Stand

 Crisis –
 Impact
 Where’s the bottom?
 How / when do we recover?
 Fundamental changes
 Consumption models
 Structural change
 Innovation

© 2009 IDC 10-09 2

SW Applications Forecast Changes
8.0%

7.0%

6.0%

5.0%
2008 (Early)
4.0% 2008 (Dec)
2009 (Jan)
3.0%
2009 (May)
2.0%

1.0%

0.0%
2008 2009 2010 2011 2012

©Copyright 2009 IDC. Reproduction is forbidden unless authorized. All rights reserved.
2009 IDC 10-09

WW SaaS Market Revenue:
2006-2012
25,000
WW SaaS Revenue ($m)
19,831
20,000
17,656 2008 SaaS Regional Segmentation
15,664 North America
8.5%
GR: 1 250 296
15,000
-12 CA 1,001
2007 11,921 94 Latin America

EMEA
10,000 8,636 6,995

6,032 Asia/Pacific (-
Japan)
5,000 4,250
Japan
Total market is $8.63 billion

0
2006 2007 2008 2009 2010 2011 2012

  WW SaaS market will expand rather than contract during the ongoing 2012 SaaS Regional Segmentation
economic crisis – 42% YoY growth in 2009
North America
603 807
  Net new customer growth slowed in 2H08, but SaaS vendors expanded
Latin America
deeper into their bases (e.g. salesforce.com added only 12% more 4,126
customers, but grew “subscribers” by 39% and top-line revenue by 36% in EMEA
14,021
Q109 and 41% in Q209) 273
Asia/Pacific (-
  Traditional factors of looking to software to reduce business costs, Japan)
automate processes and improve competitiveness persist (overall 09 WW Japan
Total market is $19.83 billion
applications spend +344%) but most customer see that SaaS provides par
functionality and more value
  CAPEX restrictions have clearly shifted spending for process-driven
software purchases to LOB, which have overwhelmingly turned to SaaS Source: IDC, 2009

© 2009 IDC 10-09

Services Resource Planning Forecast

Growth 8.4% 12.1% 12.6% 11.5% 10.8%

© 2009 IDC 10-09

A Little History
Manufacturing Resource Planning (MRP)

Enterprise Resource Planning (ERP)

mfg

supply
finance
chain

PRODUCT

employee customer

etc.
© 2009 IDC 10-09 6

A Little History
Enterprise Resource Planning (ERP)

Professional ResourceAutomation (PSA)
Services Services Planning (SRP)

delivery

finance sales

PROJECT

resources customer

etc.
© 2009 IDC 10-09 7

Business Challenges

 Economy
 Commoditization & profit
pressures
 Competition
 Pricing
 Execution
 Project & resource
management
 Talent acquisition &
retention

© 2009 IDC 10-09 8

Business Challenges

 Managing complexity
 Contracts
 Rev-rec
 Visibility
 End-to-end business process
 Purpose built

© 2009 IDC 10-09 9

SRP

Analytics

©Copyright 2009 IDC. Reproduction is forbidden unless authorized. All rights reserved.
2009 IDC 10-09

Contact

Michael Fauscette
mfauscette@idc.com
Twitter: @mfauscette
Blog: www.mfauscette.com

© 2009 IDC
© 2009 IDC 10-09

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Services Resource Planning Market Update

3. SW Applications Forecast Changes 8.0% 7.0% 6.0% 5.0% 2008 (Early) 4.0% 2008 (Dec) 2009 (Jan) 3.0% 2009 (May) 2.0% 1.0% 0.0% 2008 2009 2010 2011 2012 ©Copyright 2009 IDC. Reproduction is forbidden unless authorized. All rights reserved. 2009 IDC 10-09

4. WW SaaS Market Revenue: 2006-2012 25,000 WW SaaS Revenue ($m) 19,831 20,000 17,656 2008 SaaS Regional Segmentation 15,664 North America 8.5% GR: 1 250 296 15,000 -12 CA 1,001 2007 11,921 94 Latin America EMEA 10,000 8,636 6,995 6,032 Asia/Pacific (- Japan) 5,000 4,250 Japan Total market is $8.63 billion 0 2006 2007 2008 2009 2010 2011 2012   WW SaaS market will expand rather than contract during the ongoing 2012 SaaS Regional Segmentation economic crisis – 42% YoY growth in 2009 North America 603 807   Net new customer growth slowed in 2H08, but SaaS vendors expanded Latin America deeper into their bases (e.g. salesforce.com added only 12% more 4,126 customers, but grew “subscribers” by 39% and top-line revenue by 36% in EMEA 14,021 Q109 and 41% in Q209) 273 Asia/Pacific (-   Traditional factors of looking to software to reduce business costs, Japan) automate processes and improve competitiveness persist (overall 09 WW Japan Total market is $19.83 billion applications spend +344%) but most customer see that SaaS provides par functionality and more value   CAPEX restrictions have clearly shifted spending for process-driven software purchases to LOB, which have overwhelmingly turned to SaaS Source: IDC, 2009 © 2009 IDC 10-09

Services Resource Planning Market Update

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