SlideShare une entreprise Scribd logo
1  sur  17
Télécharger pour lire hors ligne
Presentatie webcare alex van leeuwen buzz capture 8 maart
 OVER WEBCARE,[object Object],Alex van Leeuwen | Buzzcapture ,[object Object],@alexvanleeuwen| @buzzcapture ,[object Object],alex@buzzcapture.com,[object Object]
FULL SERVICE SOCIAL MEDIA BUREAU:,[object Object],OPGERICHT IN 2006,[object Object]
ING PIRATENEILAND 3D,[object Object],SENTIMENT DSB,[object Object],ANDEREN DOEN HET AL,[object Object],AANLEIDINGEN:,[object Object],CRISISSITUATIE (DSB), VISIE (ING)  OF MEEGAAN MET DE TREND,[object Object]
VEEL,[object Object],VOORKOMENDE ,[object Object],FOUTEN,[object Object],VOORWAARDEN VOOR SUCCES,[object Object],TOEKOMSTIGE ,[object Object],ONTWIKKELINGEN,[object Object]
VEEL VOORKOMENDE FOUTEN: JOHAN CRUIJFF SYNDROOM (WEBCARE LOST AL ONZE PROBLEMEN OP,[object Object]
ONS WEBCARETEAM ZIT HIER!,[object Object]
VEEL MENSEN, WEINIG FTE’S,[object Object]
Presentatie webcare alex van leeuwen buzz capture 8 maart
VERSLAPPING BIJ HET CONTROLEREN VAN WEBCARE-ACTIVITEITEN ,[object Object]
KLACHTEN OOK PROCESMATIG OPLOSSEN,[object Object]
VEEL,[object Object],VOORKOMENDE ,[object Object],FOUTEN,[object Object],VOORWAARDEN VOOR SUCCES,[object Object],TOEKOMSTIGE ,[object Object],ONTWIKKELINGEN,[object Object]
DOELSTELLINGEN & VISIE FORMULEREN,[object Object],WAT IS DE ROL VAN JE WEBCARETEAM?,[object Object],X VRAGEN OPLOSSEN,[object Object],X KLACHTEN OPLOSSEN,[object Object],WAT GAAN WE DOEN MET BELANGRIJKE PLATFORMS?,[object Object],WELKE PLATFORMS GAAN WE BELANGRIJK MAKEN?,[object Object],OP WELKE GEBIEDEN GAAN WE PROACTIEF ZIJN ?,[object Object],VOORWAARDEN OM SUCCESVOL TE ZIJN,[object Object]
INTERNE INVESTERINGEN: CONTENT ONTSLUITEN OP ALLE,[object Object], NIVEAUS IN DE ORGANISATIE,[object Object],CULTUUROMSLAG BEWERKSTELLINGEN (EN FORMALISEREN),[object Object],CUSTOMER SERVICE,[object Object],MARKETING,[object Object],CORPORATE COMMUNICATIONS,[object Object],PR,[object Object],INTELLIGENCE,[object Object],OM SUCCESVOLLER  TE ZIJN,[object Object]
VEEL,[object Object],VOORKOMENDE ,[object Object],FOUTEN,[object Object],VOORWAARDEN VOOR SUCCES,[object Object],TOEKOMSTIGE ,[object Object],ONTWIKKELINGEN,[object Object]
OPKOMST CALLCENTERS,[object Object],INTEGRATIE SOCIAL MEDIA DATA MET CRM/KLANTCONTACT,[object Object],SYSTEMEN,[object Object],NIET 24/7 MAAR WEL FLEXIBELERE TIJDEN,[object Object],WEBCARE KRIJGT ZIJN EIGEN AFKORTING,[object Object],PROACTIEF KARAKTER, NIET BEPERKT TOT HELPDESK TAKEN ,[object Object],DE TOEKOMST,[object Object],OM SUCCESVOLLER TE ZIJN,[object Object]
Dank voor uw aandacht!,[object Object],www.onlinetuesday.nl,[object Object],www.meetup.com/onlinetuesday,[object Object],@onlinetuesday,[object Object]

Contenu connexe

Similaire à Presentatie webcare alex van leeuwen buzz capture 8 maart

Toekomst van social media tools SMC020
Toekomst van social media tools SMC020Toekomst van social media tools SMC020
Toekomst van social media tools SMC020Buzzcapture
 
bluebeetleagency eng
bluebeetleagency engbluebeetleagency eng
bluebeetleagency engDiego Cortez
 
How to Choose the Best Fundraising and Donor Management System
How to Choose the Best Fundraising and Donor Management SystemHow to Choose the Best Fundraising and Donor Management System
How to Choose the Best Fundraising and Donor Management SystemTechSoup
 
Earn your Sleep Sales Technology
Earn your Sleep Sales TechnologyEarn your Sleep Sales Technology
Earn your Sleep Sales Technologysayedsayed31
 
Public Good App House: Volunteer Management Apps for Food Security Organizations
Public Good App House: Volunteer Management Apps for Food Security OrganizationsPublic Good App House: Volunteer Management Apps for Food Security Organizations
Public Good App House: Volunteer Management Apps for Food Security OrganizationsTechSoup
 
Online channels for your accounting practice
Online channels for your accounting practiceOnline channels for your accounting practice
Online channels for your accounting practicePractice Ignition
 
Why Nonprofits Don't Need Websites
Why Nonprofits Don't Need WebsitesWhy Nonprofits Don't Need Websites
Why Nonprofits Don't Need WebsitesSlade
 
Web 2.0 & Brand Advocacy
Web 2.0 & Brand AdvocacyWeb 2.0 & Brand Advocacy
Web 2.0 & Brand AdvocacyBART RADKA
 
B&P 2016 - Como avaliar as campanhas de branding em digital?
B&P 2016 - Como avaliar as campanhas de branding em digital?B&P 2016 - Como avaliar as campanhas de branding em digital?
B&P 2016 - Como avaliar as campanhas de branding em digital?IAB Brasil
 
Wiltshire Business Expo 2013
Wiltshire Business Expo 2013Wiltshire Business Expo 2013
Wiltshire Business Expo 2013Andrew Poulton
 
Impact101 Crowdfunding
Impact101 CrowdfundingImpact101 Crowdfunding
Impact101 CrowdfundingEarl Cox
 
The Future of E-Commerce - Enterprise | O futuro do e-commerce nos grandes va...
The Future of E-Commerce - Enterprise | O futuro do e-commerce nos grandes va...The Future of E-Commerce - Enterprise | O futuro do e-commerce nos grandes va...
The Future of E-Commerce - Enterprise | O futuro do e-commerce nos grandes va...E-Commerce Brasil
 
10 Current Trends in Digital Marketing That Will Shape Your Cooperative Commu...
10 Current Trends in Digital Marketing That Will Shape Your Cooperative Commu...10 Current Trends in Digital Marketing That Will Shape Your Cooperative Commu...
10 Current Trends in Digital Marketing That Will Shape Your Cooperative Commu...Julia Campbell
 
Baby, it's Evolution.pdf
Baby, it's Evolution.pdfBaby, it's Evolution.pdf
Baby, it's Evolution.pdfMary Gathege
 

Similaire à Presentatie webcare alex van leeuwen buzz capture 8 maart (20)

Toekomst van social media tools SMC020
Toekomst van social media tools SMC020Toekomst van social media tools SMC020
Toekomst van social media tools SMC020
 
bluebeetleagency eng
bluebeetleagency engbluebeetleagency eng
bluebeetleagency eng
 
Leveraging Live Video Content Marketing: How to utilize the power of going li...
Leveraging Live Video Content Marketing: How to utilize the power of going li...Leveraging Live Video Content Marketing: How to utilize the power of going li...
Leveraging Live Video Content Marketing: How to utilize the power of going li...
 
How to Choose the Best Fundraising and Donor Management System
How to Choose the Best Fundraising and Donor Management SystemHow to Choose the Best Fundraising and Donor Management System
How to Choose the Best Fundraising and Donor Management System
 
Earn your Sleep Sales Technology
Earn your Sleep Sales TechnologyEarn your Sleep Sales Technology
Earn your Sleep Sales Technology
 
Public Good App House: Volunteer Management Apps for Food Security Organizations
Public Good App House: Volunteer Management Apps for Food Security OrganizationsPublic Good App House: Volunteer Management Apps for Food Security Organizations
Public Good App House: Volunteer Management Apps for Food Security Organizations
 
Onpassive e book-English 2020
Onpassive e book-English 2020Onpassive e book-English 2020
Onpassive e book-English 2020
 
Online channels for your accounting practice
Online channels for your accounting practiceOnline channels for your accounting practice
Online channels for your accounting practice
 
Helpline Business Plan
Helpline Business PlanHelpline Business Plan
Helpline Business Plan
 
Why Nonprofits Don't Need Websites
Why Nonprofits Don't Need WebsitesWhy Nonprofits Don't Need Websites
Why Nonprofits Don't Need Websites
 
ADAPT or DIE with A.I. - Artificial Intelligence in Marketing & Branding - Jo...
ADAPT or DIE with A.I. - Artificial Intelligence in Marketing & Branding - Jo...ADAPT or DIE with A.I. - Artificial Intelligence in Marketing & Branding - Jo...
ADAPT or DIE with A.I. - Artificial Intelligence in Marketing & Branding - Jo...
 
Web 2.0 & Brand Advocacy
Web 2.0 & Brand AdvocacyWeb 2.0 & Brand Advocacy
Web 2.0 & Brand Advocacy
 
ADAPT or DIE with A.I. - Artificial Intelligence in Marketing & Branding - Jo...
ADAPT or DIE with A.I. - Artificial Intelligence in Marketing & Branding - Jo...ADAPT or DIE with A.I. - Artificial Intelligence in Marketing & Branding - Jo...
ADAPT or DIE with A.I. - Artificial Intelligence in Marketing & Branding - Jo...
 
B&P 2016 - Como avaliar as campanhas de branding em digital?
B&P 2016 - Como avaliar as campanhas de branding em digital?B&P 2016 - Como avaliar as campanhas de branding em digital?
B&P 2016 - Como avaliar as campanhas de branding em digital?
 
Sam Headhunting V4
Sam Headhunting V4Sam Headhunting V4
Sam Headhunting V4
 
Wiltshire Business Expo 2013
Wiltshire Business Expo 2013Wiltshire Business Expo 2013
Wiltshire Business Expo 2013
 
Impact101 Crowdfunding
Impact101 CrowdfundingImpact101 Crowdfunding
Impact101 Crowdfunding
 
The Future of E-Commerce - Enterprise | O futuro do e-commerce nos grandes va...
The Future of E-Commerce - Enterprise | O futuro do e-commerce nos grandes va...The Future of E-Commerce - Enterprise | O futuro do e-commerce nos grandes va...
The Future of E-Commerce - Enterprise | O futuro do e-commerce nos grandes va...
 
10 Current Trends in Digital Marketing That Will Shape Your Cooperative Commu...
10 Current Trends in Digital Marketing That Will Shape Your Cooperative Commu...10 Current Trends in Digital Marketing That Will Shape Your Cooperative Commu...
10 Current Trends in Digital Marketing That Will Shape Your Cooperative Commu...
 
Baby, it's Evolution.pdf
Baby, it's Evolution.pdfBaby, it's Evolution.pdf
Baby, it's Evolution.pdf
 

Plus de Marketingfacts

Abn amro VOS 2011 media
Abn amro VOS 2011 mediaAbn amro VOS 2011 media
Abn amro VOS 2011 mediaMarketingfacts
 
Brandz 100 Milward Brown 2011
Brandz 100 Milward Brown 2011Brandz 100 Milward Brown 2011
Brandz 100 Milward Brown 2011Marketingfacts
 
Practical Guide: An overview of behaviour change models and their uses
Practical Guide: An overview of behaviour change models and their usesPractical Guide: An overview of behaviour change models and their uses
Practical Guide: An overview of behaviour change models and their usesMarketingfacts
 
Behaviour change reference_report_tcm6-9697
Behaviour change reference_report_tcm6-9697Behaviour change reference_report_tcm6-9697
Behaviour change reference_report_tcm6-9697Marketingfacts
 
Oracle atg-mobile-wp-345770 mobile trends
Oracle atg-mobile-wp-345770 mobile trendsOracle atg-mobile-wp-345770 mobile trends
Oracle atg-mobile-wp-345770 mobile trendsMarketingfacts
 
Social Media Examiner: Social mediamarketingreport2011
Social Media Examiner: Social mediamarketingreport2011Social Media Examiner: Social mediamarketingreport2011
Social Media Examiner: Social mediamarketingreport2011Marketingfacts
 
Juryrapporten spin awards 2010 2011
Juryrapporten spin awards 2010 2011Juryrapporten spin awards 2010 2011
Juryrapporten spin awards 2010 2011Marketingfacts
 
20110322 hwh-context-is-king
20110322 hwh-context-is-king20110322 hwh-context-is-king
20110322 hwh-context-is-kingMarketingfacts
 
Twa2011 persbericht awards
Twa2011 persbericht awardsTwa2011 persbericht awards
Twa2011 persbericht awardsMarketingfacts
 
Cocreationbeyondthehypeglobalsurveyresults 110123110530-phpapp01
Cocreationbeyondthehypeglobalsurveyresults 110123110530-phpapp01Cocreationbeyondthehypeglobalsurveyresults 110123110530-phpapp01
Cocreationbeyondthehypeglobalsurveyresults 110123110530-phpapp01Marketingfacts
 
Worldcom media survey dec10 final
Worldcom media survey dec10 finalWorldcom media survey dec10 final
Worldcom media survey dec10 finalMarketingfacts
 
Tn snipo spot_onvision_b2b-barometer
Tn snipo spot_onvision_b2b-barometerTn snipo spot_onvision_b2b-barometer
Tn snipo spot_onvision_b2b-barometerMarketingfacts
 
Us mobile search e frontier
Us mobile search e frontierUs mobile search e frontier
Us mobile search e frontierMarketingfacts
 
Indenty zoekmachine marketing trends 2011
Indenty zoekmachine marketing trends 2011Indenty zoekmachine marketing trends 2011
Indenty zoekmachine marketing trends 2011Marketingfacts
 
Presentatie netsociety daisycon_def 08 maart 2011
Presentatie netsociety daisycon_def 08 maart 2011Presentatie netsociety daisycon_def 08 maart 2011
Presentatie netsociety daisycon_def 08 maart 2011Marketingfacts
 
Presentatie netsociety daisycon
Presentatie netsociety daisyconPresentatie netsociety daisycon
Presentatie netsociety daisyconMarketingfacts
 
Presentatie yonego daisycon
Presentatie yonego daisyconPresentatie yonego daisycon
Presentatie yonego daisyconMarketingfacts
 
Introductie en stellingen webcare 8 maart 2011
Introductie en stellingen webcare 8 maart 2011Introductie en stellingen webcare 8 maart 2011
Introductie en stellingen webcare 8 maart 2011Marketingfacts
 

Plus de Marketingfacts (20)

Abn amro VOS 2011 media
Abn amro VOS 2011 mediaAbn amro VOS 2011 media
Abn amro VOS 2011 media
 
Brandz 100 Milward Brown 2011
Brandz 100 Milward Brown 2011Brandz 100 Milward Brown 2011
Brandz 100 Milward Brown 2011
 
Practical Guide: An overview of behaviour change models and their uses
Practical Guide: An overview of behaviour change models and their usesPractical Guide: An overview of behaviour change models and their uses
Practical Guide: An overview of behaviour change models and their uses
 
Behaviour change reference_report_tcm6-9697
Behaviour change reference_report_tcm6-9697Behaviour change reference_report_tcm6-9697
Behaviour change reference_report_tcm6-9697
 
Oracle atg-mobile-wp-345770 mobile trends
Oracle atg-mobile-wp-345770 mobile trendsOracle atg-mobile-wp-345770 mobile trends
Oracle atg-mobile-wp-345770 mobile trends
 
Social Media Examiner: Social mediamarketingreport2011
Social Media Examiner: Social mediamarketingreport2011Social Media Examiner: Social mediamarketingreport2011
Social Media Examiner: Social mediamarketingreport2011
 
Juryrapporten spin awards 2010 2011
Juryrapporten spin awards 2010 2011Juryrapporten spin awards 2010 2011
Juryrapporten spin awards 2010 2011
 
Gomez webspeedsurvey
Gomez webspeedsurveyGomez webspeedsurvey
Gomez webspeedsurvey
 
20110322 hwh-context-is-king
20110322 hwh-context-is-king20110322 hwh-context-is-king
20110322 hwh-context-is-king
 
Twa2011 persbericht awards
Twa2011 persbericht awardsTwa2011 persbericht awards
Twa2011 persbericht awards
 
Cocreationbeyondthehypeglobalsurveyresults 110123110530-phpapp01
Cocreationbeyondthehypeglobalsurveyresults 110123110530-phpapp01Cocreationbeyondthehypeglobalsurveyresults 110123110530-phpapp01
Cocreationbeyondthehypeglobalsurveyresults 110123110530-phpapp01
 
Worldcom media survey dec10 final
Worldcom media survey dec10 finalWorldcom media survey dec10 final
Worldcom media survey dec10 final
 
Tn snipo spot_onvision_b2b-barometer
Tn snipo spot_onvision_b2b-barometerTn snipo spot_onvision_b2b-barometer
Tn snipo spot_onvision_b2b-barometer
 
Dm plein
Dm pleinDm plein
Dm plein
 
Us mobile search e frontier
Us mobile search e frontierUs mobile search e frontier
Us mobile search e frontier
 
Indenty zoekmachine marketing trends 2011
Indenty zoekmachine marketing trends 2011Indenty zoekmachine marketing trends 2011
Indenty zoekmachine marketing trends 2011
 
Presentatie netsociety daisycon_def 08 maart 2011
Presentatie netsociety daisycon_def 08 maart 2011Presentatie netsociety daisycon_def 08 maart 2011
Presentatie netsociety daisycon_def 08 maart 2011
 
Presentatie netsociety daisycon
Presentatie netsociety daisyconPresentatie netsociety daisycon
Presentatie netsociety daisycon
 
Presentatie yonego daisycon
Presentatie yonego daisyconPresentatie yonego daisycon
Presentatie yonego daisycon
 
Introductie en stellingen webcare 8 maart 2011
Introductie en stellingen webcare 8 maart 2011Introductie en stellingen webcare 8 maart 2011
Introductie en stellingen webcare 8 maart 2011
 

Presentatie webcare alex van leeuwen buzz capture 8 maart

  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.