Barriers to Kaizen

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Mark Graban

A slide with a table from the book "Healthcare Kaizen" by Mark Graban & Joe Swartz -- http://www.hckaizen.com

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Common Barriers to Kaizen
From Healthcare Kaizen by Mark Graban & Joseph E. Swartz (www.hckaizen.com)

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Plus de Mark Graban

Presented by Mark Graban for the Lean Leadership Week event hosted by Lean Frontiers. We all make mistakes, even the most successful people we know. Are people successful because they avoid mistakes or because they make sure to learn from them? Mark Graban thinks it’s the latter based on podcast conversations he’s had with corporate CEOs, athletes, entrepreneurs, and entertainers – and former Toyota employees. Are we willing to admit mistakes to ourselves, yet alone our colleagues, employees, or leaders? Do our organizations create a culture where it’s safe to talk about mistakes, as a first step toward preventing future mistakes? Can we shift from blaming and shaming to building a culture of continuous improvement? In this talk, you will learn and hear stories about: • Why it’s important to admit mistakes • How to reflect on mistakes without being too hard on ourselves (or others) • How to prevent repeating mistakes • What key leader behaviors create a culture where it’s safe for people to admit mistakes Mark Graban is an independent consultant, professional speaker, and entrepreneur. He is also a senior advisor for the technology company KaiNexus and advises healthcare clients through the firm Value Capture. He is the author of Measures of Success: React Less, Lead Better, Improve More. Mark’s previous books include the Shingo-Award winning Lean Hospitals and Healthcare Kaizen. He was creator and editor of the anthology Practicing Lean. Mark hosts many podcasts including “Lean Blog Interviews,” “Habitual Excellence, Presented by Value Capture” and “My Favorite Mistake.” Mark has a B.S. in Industrial Engineering from Northwestern University, along with an M.S. in Mechanical Engineering and an M.B.A. from the Massachusetts Institute of Technology.

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A webinar presented by Mark Graban for the Iowa Lean Consortium This webinar, facilitated by Mark Graban, will provide practical approaches for changing the way you lead. How often do we hear phrases like "If only people would just do what they're told," or "They're being resistant to change"? High quality organizations realize that "resistance to change" actually should be the beginning of a conversation about change, not the end. This webinar will feature Mark Graban, an internationally recognized consultant, explaining how organizations can shift from a culture of compliance to a culture of continuous improvement – and in the process, get on the path to better quality and higher levels of performance. Using real-life examples, Mark will share practical approaches for changing the way you lead to engage everyone in ongoing and sustainable continuous improvement. Mark also will introduce innovation mindsets and tactics from a surprising place – clinical counseling and addiction therapy – and share proven methods that have helped Toyota and other companies realize that "resistance to change" is a normal part of the change process.

Today’s Effective Leader: Shifting From Cop to Coach and Counselor

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As our businesses enter the new phases of a return to post-pandemic life, it will be critically important for leaders to be proactive with their employees and customers – for the sake of the health of our people and our organizations. By the end of this webinar, you will: - Recognize the difference between merely containing a COVID-19 related problems and preventing them from occurring again, especially if we see a fall resurgence. - Learn why it’s important to see problems, solve problems, and share problems in your organization. - Understand how to use methods like FMEA (“Failure Mode Effects Analysis”) and root-cause problem solving to be more proactive in your management and improvement efforts post crisis. Hosted by Mark Graban, M.B.A., M.S., a top expert in Lean Management. Graban is the author of “Measures of Success: React Less, Lead Better, Improve More” a book about using simple, yet practical statistical methods that help leaders overreact less to their metrics, which frees up time for real, focused, sustainable improvement. While he works with startups, entrepreneurs and midsized businesses, Mark previously worked for General Motors, Dell, Honeywell, and divisions of Johnson & Johnson. Graban is a guest lecturer at MIT, Wharton, Ohio State University, and several international universities.

The Steps You Need to Take to Get Your Business Ready to Reopen (Proactive Ma...

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Presented by Mark Graban and Christopher R. Chapman. The aim of this webinar is to expose attendees to the “Process Behavior Chart” methodology, using data and examples related to the current pandemic. Mark will provide a quick introduction to the method, using a few charts from healthcare organizations. Chris will share a deeper dive using data from the province of Ontario related to testing and cases over time. Learning objectives: * Learn how Process Behavior Charts are more helpful than rolling averages and two-data-point comparisons * Understand how to determine if performance is getting better or getting worse? Or is it just fluctuating around a stable average? * Know how to better understand cause-and-effect when a system is changed * Forecast how the system will behave and under what conditions Mark Graban is President of Constancy, Inc. and is author of the book "Measures of Success: React Less, Lead Better, Improve More." Christopher R. Chapman is Owner and Chief Agile/Lean Coach, Derailleur Consulting, Inc., based in Toronto.

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During the Covid-19 crisis, some have blamed “just in time” or “Lean” for the current (and tragic) shortages of life-saving items like masks and ventilators. JIT has been vilified after nearly every major natural disaster that has disrupted supply chains. Is this fair? In this webinar, Mark Graban, a Shingo award-winning author, will dispel some common myths about just in time and Lean management. He will share a broader context of JIT and Lean, along with practical suggestions that can help organizations in various industries.

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This is a webinar presented by Mark Graban, author of the book "Measures of Success: React Less, Lead Better, Improve More." The webinar was hosted by Cathy Fyock, "The Business Book Strategist." https://www.cathyfyock.com/ Cathy coached me through the book writing process and I am grateful to her and her community of authors. She invited me to give this presentation for her group of authors... so I tried to tailor a talk that focuses on authors, their metrics, and how to best manage them in a way that reduces stress and overreaction. YouTube recording: https://www.youtube.com/watch?v=5kRaxGiKOAY

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Many organizations have discovered the benefits of Lean management system practices, ranging from Strategy Deployment in the boardroom (and on down the organization) and Lean Daily Management practices at the front lines (and on up). In our zeal to reduce waste in the actual work, how often are we introducing additional waste through our management practices? Too often, in the varied experience of our webinar presenter, Mark Graban. Reacting to every up and down in a metric or demanding a root cause explanation for every below average data point (or any data point that doesn’t hit a target) might be consuming time that would be better spent actually improving the system that generates your results. In this webinar, you’ll learn practical tips and methods for being more effective in your Lean improvement efforts, including: • Why two data points are not a trend (except for the few cases when they are) • Why Run Charts or, better yet, “Process Behavior Charts” are far more helpful than red/green color-coded tables of numbers, a.k.a. “Bowling Charts” • How to create a Process Behavior Chart for a metric • How to use a Process Behavior Chart over time to separate “signal” from “noise,” which shows you when to react and look for a root cause for that last data point – and when to step back and improve more systematically Mark will share lessons from his new book, Measures of Success: React Less, Lead Better, Improve More. Less

Improve Your Lean Management System With a Simple Chart

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In this webinar, Mark Graban shares key insights from his new book that will help you be more effective with your Lean management system. He will share the practical methods and mindsets of “Process Behavior Charts” that apply at the boardroom strategy deployment level and for frontline unit huddle boards. Every metric shows variation over time, but if we react to every change in every metric, then nothing is a priority. This approach can help us waste less time, which means we can improve more effectively and sustainably. In this webinar, participants will: Know the three questions people should ask about their metrics and the system that leads to those results Learn how to interpret their metrics with “Process Behavior Charts” Determine when to react to a change in a metric, based on three simple rules for determining that we have found a “signal” in the noise Understand how Process Behavior Charts are more effective than “Bowling Charts” or “red/green” analysis

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