Building the Service Centered Firm
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The slides from my recent presentation in Duluth, MN to the Minnesota CLE Solo and Small Firm Conference.
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Building the Service Centered Firm
- 1. The Service Centered Firm by Matthew Homann LexThink LLC
- 2. If you had to change everything about your practice, where would you start?
- 5. The practice of law depends upon precedents. The business of law does not.
- 7. Just because everyone else is doing it doesn’t make it right.
- 8. Just because everyone else isn’t doing it doesn’t make it wrong.
- 9. Your peers dismiss your best ideas because they’re afraid you’ll change better than they will.
- 11. The things that change fastest aren’t always the ones we expect.
- 12. How many of your clients still wear a fedora?
- 13. Your clients have less attention to pay than ever before.
- 14. Proximity to information is now irrelevant.
- 15. LEGAL ADVICE
- 16. Your clients compare the service they receive from you to everybody.
- 17. We trust ten strangers more than one friend.
- 18. Target your best clients with everything you do.
- 19. The best client I’ve ever ser ved is:
- 20. Do you even know who your best clients are?
- 21. Your best clients aren’t always the ones who pay you the most.
- 22. Their work lights your fire.
- 23. What clients like you best?
- 25. Give your worst clients the boot.
- 27. Don’t bet that bad clients will get better.
- 28. “If I’d asked people what they wanted, they would have said faster horses.” -- Henry Ford
- 29. What keeps your best clients up at night?
- 30. One thing your clients want to buy from you is more sleep.
- 31. Measure time the way your clients do.
- 32. ... with a calendar.
- 33. Answer 80% of your clients’ questions before they meet you.
- 34. The technology your clients wish you’d get better at using is the telephone.
- 35. Your clients need great communication more than they need great technology.
- 36. Give your clients bite-sized chunks.
- 37. Communicate no more than three things at once.
- 38. Survey better.
- 40. Listen better to your best clients.
- 41. Grow your favorite clients into your best ones.
- 42. Then depend upon your best clients to grow your business.
- 43. Ask your best clients, “How can I find more clients like you?”
- 44. Know when your best clients need you the most.
- 45. Be certain they think of you when you want them to.
- 47. Never underestimate the value of a nice surprise.
- 48. Listen to your gut. It is usually right.
- 49. n t. cl ie h is t e tak n ’t o D
- 50. One size doesn’t have to fit all.
- 52. Firm Report Card
- 54. People don’t tell lawyer jokes because they think they’re funny. They tell them because they think they’re true. Spend your career proving them wrong. © Matthew Homann 2010 All Rights Reserved