The document is a presentation about developing a digital content strategy for an organization. It discusses how web content used to be poorly designed and lacked strategy in 2000 but has improved over the past decade. The presentation recommends organizations first learn about their current content situation by auditing what they have and who is responsible for it. It then suggests planning the new strategy by analyzing user needs and competitors before creating a content structure and plan. The key steps are to get started, learn, and take ownership of the content strategy.
14. Technology should
empower communication,
not control it.
We make lovable* websites.
Thursday, June 24, 2010
15. Your users want to feel
smart and productive
when they visit your site.
We make lovable* websites.
Thursday, June 24, 2010
16. Don’t forget
your users.
Thursday, June 24, 2010
17. Your web designer should get to
know you & your message.
Thursday, June 24, 2010
18. things got a little better.
there were wins.
Thursday, June 24, 2010
19. Strathcona
County
http://strathcona.ab.ca
With our help, Strathcona County
was able to sort through several
thousand pages, and combine the
messages of over twenty local
government departments into one
elegant, cohesive design.
Thursday, June 24, 2010
20. AUPE
http://aupe.org
Careful planning and
collaboration with AUPE’s
experienced communications
team produced a crisp, easy to
use website with hundreds of
pages, photos and twelve years of
news articles.
Thursday, June 24, 2010
21. LSCC
http://landstewardship.org
We worked with the Land
Stewardship Centre of Canada to
help create a better website,
resource database and a more
consistent look and feel.
Thursday, June 24, 2010
22. we +
communications
professionals.
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23. Design is communication,
but still, content was
not decoration.
HIT AND MISS
Thursday, June 24, 2010
29. from
LEARN
SOLUTION Design is communication,
not decoration.
do less, not more
figure out what you have and where it’s coming from
learn how to listen
put someone in charge
start asking, why?
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30. from
LEARN
PROBLEM Design is communication,
not decoration.
content is complex
no one owns the content
you never meant to be a publisher
content is seen as a commodity
our standards for content are really, really low
Thursday, June 24, 2010
31. from
LEARN
DISCIPLINE Design is communication,
not decoration.
the advocate for content throughout the project
provides the background to allow stakeholders to make decisions
content recommendations based on business and user needs
sees to the implementation of the content online
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33. from
PLAN
AUDIT Design is communication,
not decoration.
create a content inventory
do a quantitative audit
do a qualitative audit
approach specialized audits
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34. from
PLAN
ANALYSIS Design is communication,
not decoration.
how does content happen?
who are your users, and what do they want?
what are your competitors up to?
who else influences your users’ opinions?
Thursday, June 24, 2010
35. from
PLAN
STRATEGY Design is communication,
not decoration.
what content do we need to create? why?
how will the content be structured?
how will users find the content?
how will we get from here to launch?
what’s next once the content is “out there”?
Thursday, June 24, 2010
I have to tell you that this is a bit of an intimidating topic to speak on. I had suggested two topics, this and something social media related and I have to admit that social media is easier. I could have wowed you with some success stories, history and my knowledge of obscure services, but here we are talking about something much more HUGE! It’s not that I’m not thrilled; I feel a lot more passion about this topic. I’ve got a history with web content and there’s a lot of past pain and future potential that makes it an exciting thing to talk about.
Let’s start with a little background.
It’s true. Web content usually sucks. There’s either too much or too little. It’s outdated. It’s underplanned. And it’s hard to find what you’re looking for. We’ve all lost countless hours on the web searching for some piece of information on a website (built for us) that doesn’t seem willing to cooperate. We’ve got a long way to go.
I wish I could say that I discovered the issues with web content 25 years ago in a lab when the web was being conceived.
It was sometime after the beginning of the web.
Let’s
Yahoo looked like this...
AltaVista was cool and looked like this...
CNN looked like this...
So, here I was in 1990-2000 at MacEwan. The .com bubble was big (but bursting) and IT was still a magical land of Unicorns and Fairies. I took an intro to the web course and I was hooked. As an assignment I took on my first freelance gig doing a website for my in-laws’ realty business. I was so proud of my work, but something was missing.
I’ve now been running lift over 8 years and I’ve been involved with the creation, launch and management for LOTS of websites. I lost count somewhere in the hundreds. With all those experiences, as a team, we began to learn. Working with such a variety of organizations and talents has shaped our understanding of communication on the web. We’ve become members of a community of professionals. We’re integrated into the ethos of the web. And as we’ve grown up, the web has too. It’s not all about tricks and gimmicks; the web wants more.
So we began to adopt sayings in the design world.
We sought justice.
And we began to hold ideals.
We even got cute and clear with our values.
We adjusted our own intentions.
And there have been successes. Even several. Just to name a few recent examples...
Thousands of pages 24 local gov departments A very capable communications team We were challenged by the com team to come up with reasons behind the recommendations. We grew and a great relationship developed.
Over a decade of news archives Hundreds of photos Stakeholders from around the province with varied backgrounds Again, David lead the communications team and we clicked. We gave him the site he had always wanted and he gave us the communications experience that allowed us to deliver.
Thousands of resources Varied content Little to no brand development Kristina sorted through all of it with us to develop a lovely site that’s very useful.
We have begun to realize that we love YOU GUYs. Over the years we’ve noticed the pattern of success around projects where someone is *really* caring for the content.
there are still successes and failures
it’s like that perfect cup of coffee sometimes it works out and sometimes it doesn’t and it’s so hard to figure out why
then one day recently... I was attending a UX conference in Banff called CanUX And...
Get started. At the beginning, it’s a very good place to start. Develop a taste for good content. Start bookmarking examples of great content online. Be aware of when you feel like a website’s content is serving you.
Understand that Content Strategy is something that won’t just take care of itself. Read. Buy Kristina’s book and read online. Start developing your own strategy and process for handling online content.
It has to start with you. Communications needs to own your organization’s website. Somewhere along the line IT owned our websites and it’s time the medium stopped ruling the message. You need to be empowered to deliver the message that your audience needs. Work with technical professionals, consultants and creatives that are talking the same language.
well, some of you are already doing this stuff. And I like that. Let’s share information more freely and make the web a little more of a *lovable place.
