Next Generation Network OSS/BSS Market and Forecast 2013-2018:Industry Forecast Report

Next Generation Network OSS/BSS Market and Forecast 2013-2018
Overview: NGN promises a high quality end-user experience. Telecommunications service providers expect
the NGN framework to provide them with tools that would ensure customer loyalty. However, the path
towards achieving the ideal NGN is fraught with formidable challenges. The most critical challenge
confronting operators is optimizing their OSS and BSS platforms, systems, and processes. With research
beginning in 2007, the report Next Generation Network OSS/BSS Market and Forecast 2013-2018 provides a
comprehensive analysis of drivers and issues related to technical and business aspects of OSS/BSS
deployments and developments while forecasting their growth over the next five years. Technical Overview
of OSS and BSS in NGNs: This section begins with an introduction to OSS and BSS and their roles in the
operator environment. It explains the various blocks that go into building of the OSS: Network elements,
events, alarms and others. It next explains the BSS building blocks: Billing, rating, mediation, charging,
customer care and others. This section is followed by the description of prevalent industry approaches like
TMN - FCAPS model that are widely followed by operators. The section then analyzes the technical impact of
NGN on OSS and BSS architectures. Vendor Analysis: Profiles of vendors offering OSS/BSS products and
services for next generation networks. This section first explains the basis of vendor selection including
vendor classification, innovative contribution, market leadership position and future growth path. Each vendor
is then analyzed in the light of its product and solution portfolio, major implementations, differentiating
aspects with other vendors and their future plans. The report includes recommendations to vendors including
diversification, best practices, market segment, and solution approach. Quantitative Analysis and Forecast:
This section begins with a detailed explanation of the research methodology. Quantitative analysis includes
measurable items such as billing systems, network management systems and their sub-classes (mediation,
wholesale billing, retail billing, CRM, revenue assurance, resource management, task management, delivery
management, synchronization management) along with geographical segmentation, trends and projections.
Importantly, the quantitative analysis assesses the impact of various drivers and issues on the above
measurable items, thus forming a logical conclusion of the quantitative discussion in the previous sections.
Note: This section represents a comprehensive forecast including Forecast Methodology by Overall OSS and
BSS Software Market, Split by OSS and by BSS separately, by geography (NA, EMEA, CALA, and APAC),
and by modular break-up including: Network Planning and Engineering (NPE), Fault Management (FM),
Performance Management (PM), Provisioning and Service Activation (PSA), Inventory Management (IM),
Billing and Customer Care (B&CC), Mediation (MD), and Revenue Assurance (RA). Questions answered in
this report include:
What are the telecom network operator interests in NGN OSS/BSS? What are the challenges to OSS and
BSS implementation? What are the best OSS and BSS approaches for NGN? What are the technologies
involved in OSS and BSS? Who are the leading vendors for NGN OSS/BSS? What is the market forecast for
OSS and BSS?
Key Findings:
Consolidated OSS revenue will realize 1.4 times more than BSS throughout the period Combined NGN
OSS/BSS market (software revenue) will reach US$ 54.36 billion globally in 2018 with 13.72% CAGR From
component perspective, share of services revenue will increase from a little above 40% to 60% of totals by
2018 NA will remain be the top revenue generating zone with 39% market share and APAC will follow with

fastest CAGR of 16.82% An OSS platform shift will be triggered by wearable devices(wearable glasses,
smartwatch, etc.) and cloud service medium for BSS Among five OSS modular markets, PSA will have the
highest market share by 33% but IM will experience the fastest CAGR of 22.14% Target Audience:
Mobile network operators Network and services integrators OSS/BSS products and services suppliers Next
generation network infrastructure providers Third party providers of content, commerce, and applications
Companies in Report: 013 Netvision, 3 (Hutchison), AAPT, Airtel, Albacom, Alcatel-Lucent, Ascom
Network, Testing, Alltel, Alvarion USA, Amdocs, Annies, Antel Uruguay, AOL, Apple, ARTelecom, Ascom,
AT & T Dobson, AT & T Edge, AT & T Mobility, AT&T, AT&T Wireless, Augere, AWCC, Axtel Comcel
(Voilà), Baikal Westcom Russia, BakCell Azerbaijan, Bandwidth.com, Batelco, Batelco Bahamas, Bell, Bell
Aliant, Bell Canada, BellSouth, Communications, Bezeq, Bharti Tele-Ventures, Bouygues Telecom, Brasil
Telecom, British Telecom, Broadview, Brocade,BskyB (EasyNet), BSNL, BT, BT Wholesale, Cable &
Wireless, CableVision, Caiway, Camtel Cameroon, CAN, CAN Melita, CAT Telecom Thailand, Cbeyond
Communications USA, CBOSS, Cellcom, Cellcom Malaysia, CenturyLink, Cerillion, CFE, Charter
Communications,China Mobile, China Telecom, China Unicom, Chunghwa Telecom, Cingular, Clearwire,
ClearWire USA, Colombia Velcom (MDC) Belarus, COLT, Comarch, Comcast, Comnet, Comptel
Corporation, Comverse, Convergys, Cosmote, Covad, Cox Communications, cVidya Inc, Cybercity, Cyta,
Czech Telecom, Dell, Deutsche Telecom, Digi, Digicel, Direct on PC, DIRECTV, Dorado Software, Eircom,
Elitecore Technologies, Embarq, Equant, Ericsson, Eschelon Telecom USA, ETB, Evolving Systems Inc,
Excel Communications, Fair Point, Fastweb, Formula Telecom Solutions, France Telecom, Freenet.de
Germany, GCI Communication Corp, Ghanatel, Global Crossing, GO Group, GO Mobile Malta, Golden
Lines, H3G, H3G Italy, Hathway, Hewlett-Packard Company, HighDeal, Hot, HTK, Huawei, Hutch,
Hutchison, Hutchison Telecom, IBM, Ice, Idea Cellular, Imperial Online, In2cable, Indo Sat, Indonesia
Comnet, Indosat M2, Indus Towers, InfoVista, ingTel, Inmarsat, Intec Telecom Systems, Intelco International
Telecommunications, Kingston Communications, Korea Telecom, KPN, KT, KTF, LCH.Clearnet, Level 3,
LHS, LogNet Systems, M1, Mailtec, Maroc Telecom, Maxis, MCI, MCI WorldCom, Meditel, Melita,
Metratech, MindCTI Ltd, Mirant Corporation Mirs, Mobilkom Austria, MobilTel, MobilTel Bulgaria,
Motorola, Motricity, MovieBeam USA, MTC, MTN, MTN Etisalat, MTN South Africa, MTNL, MTS, MTS
Allstream, MTS Russia, Mycom, MYtv, Nepal Telecom, NetCracker, Netia, Neural Technologies, Nippon
Telegraph and Telephone, Nokia, Nokia Siemens Networks, Nomad, Nortel Global, Nortel Networks, NRJ
Mobile, NSN, NTS Indonesia, NTT, NTT DoCoMo, Netadmin Systems, O2, O2 Germany, O2 UK, Oi,
Omantel, ONO, OpenCloud, OPT-PF, Optus, Oracle, Orange, Orange France, Orange Poland, Orange
Slovakia, Orange Switzerland, Orascom, Orbitel, Pacific Bangladesh, Paetec Communications USA, Partner,
Pelephone, Pine Telephone, Pipex, Polkomtel, Purcell USA, Qwest, Railtel Corporation, Redknee, Reliance,
RFF France, Rogers, SBC, Scarlet Telecom, SensorLogic, SFR, Shaw Cablesystems, Sherburn Telesystems,
Silk Telecom, Simfonics, SingTel, SingTel Optus, SK Telecom, SoftBank, Sonatel, Sonera Carrier Networks,
Sparkle, Spice, Spirit Telecom, Sri Lanka Telecom, STA Andorra, STC Saudi Arabia, Subex, Swisscom,
Synchronoss, T Mobile, Tango Networks, Tata Teleservices, TDC, TDS, Telcordia Technologies Inc, Tele2,
Telecom Austria, Telecom Italia, Telecom Malaysia, Telecom Namibia, Telecom New Zealand,
Telecommunicoaes de Mozambique, Telefonica, Telefonica Del Peru S, Telefonica S.A, Telekom Malaysia,
Telemar, Telenet Belgium, Telewest Broadband, Telfort, Telgua (Claro) Guatemala, TeliaSonera, Telkom SA,
Telkomsel, Telstra, TELUS, Teracom, Terrastar, The MTN Group Africa, The US Army, TIM, Time Warner
Cable, Time Warner Telecom, Time.com Malaysia, Tiscalli, T-Mobile, T-Mobile Germany, T-Mobile UK,
T-Mobile USA, TNSI, Transtel, Trilogy Dominicana (Viva) , Trilogy International Partners, TTI Telecom,

Turkcell, twtelecom, Tyco Telecommunications, Telcordia Technologies Inc, Uecomm, UPC, US Cellular,
UshaComm, Ventraq (Formerly ACE*COMM), Verizon, Verizon Wireless, Vibo Peterstar, Videotron,
VimpelCom Group (Beeline), Virgin Media Business, Virgin Mobile, Vivacom, Vodafone, Vodafone (SFR)
France, Vodafone Ghana, Vodafone Spain, Vodafone UK, Voiamo, Volksbank, Vonage, VPIsystems Inc,
VTel Holdings, Wana, WANDL (Wide Area Network Design Laboratory), Wateen Telecom, WebNMS,
WildBlue Communications, Wind, Xalted, XINTEC SA, You Telecom, Zain Iraq, Zain Kuwait, ZTE, ZIRA
table Of Contents:
1.0executive Summary 9
2.0next Generation Networks (ngn) 11
2.1introduction 11
2.2ngn In Context 11
2.3overview15
2.3.1timeline15
2.4comparison Of Ngn With Public Switched And Data Networks 16
2.5ngn Market Drivers 17
2.5.1telecom Operator And Vendor Interests 17
2.5.2improvement In Access Technologies 18
2.5.3reduced Vendor Dependency19
2.5.4return On Investment 19
2.6challenges For Ngn 21
2.6.1large Scale Capital Expenditure22
2.6.2operational Challenges 22
2.6.3integration Of Private Networks And Applications With Public Networks 23
2.6.4quality Of Service (qos) 23
2.6.5national Security And Competitive Policies 24
2.7ip Multimedia Subsystem (ims)25
2.7.1overview25
2.7.2home Subscriber Server (hss)26
2.7.3application And Media Servers 26
2.7.4call Session Control Function (cscf)27
2.7.5interconnection Protocols27
2.8ims Market Drivers 28
2.8.1value-added Services28
2.8.2transparency In Access 28
2.8.3scalability 28
2.8.4industry Consortia 28
2.8.5lte 29
2.9conclusions 30
2.9.1ims Survey Highlights30

3.0ngn Oss/bss: Components, Ims Implications And Frameworks 31
3.1oss & Bss Functions In Telecom Operator Environment And Market Forecast31
3.1.1network Planning And Engineering (npe) 31
3.1.2fault Management (fm) 32
3.1.3configuration Management 33
3.1.4accounting Management 34
3.1.5performance Management (pm)35
3.1.6provisioning And Service Activation (psa)35
3.1.7security Management 37
3.1.8inventory Management (im)37
3.1.9billing And Customer Care (b&cc) 38
3.1.10mediation (md) 39
3.1.11revenue Assurance (ra) 40
3.1.12mobility Management 40
3.1.13customer Management 41
3.1.14terminal Management42
3.2challenges For Oss And Bss 42
3.3oss Challenges43
3.3.1stakeholder Apprehensions 43
3.3.2framework To Integrate Customization Demands 44
3.3.3smooth Transition From Existing Oss Frameworks 44
3.3.4multi-vendor Co-ordination 45
3.4bss Challenges46
3.5sdp: The Shock Absorber 47
3.6tm Forum Solution Frameworx 49
3.6.1key Ngoss Terminology 52
3.6.2tam53
3.6.3business Process Framework (formerly Etom)54
3.6.4sid 57
3.6.5tna 60
3.6.6apis And Interfaces 62
3.6.7ngoss Compliance Tests 62
3.6.8the Ngoss Lifecycle62
3.6.9advantages Of Ngoss64
4.0approaches And Technologies 65
4.1fundamental Concepts 65
4.1.1middleware65
4.1.2soa-the Bedrock For Sdp And Oss/bss 66
4.1.3service Oriented Application Protocol (soap)68

4.1.4web Services (ws) 69
4.1.5extensible Markup Language (xml) 70
4.2oss/bss Frameworks 70
4.2.1telecommunication Management Network (tmn) 70
4.2.2fcaps 73
4.3messaging Formats 75
4.3.1simple Network Management Protocol (snmp) 75
4.3.2common Management Information Protocol (cmip)78
4.4enterprise Data Organization Approaches79
4.4.1enterprise Application Integration (eai) 79
4.4.2enterprise Service Bus (esb) 80
4.5approaches Towards Ims-enabling Oss/bss 81
4.5.1oss/j81
4.5.2mda85
4.5.3information Technology Infrastructure Library (itil) 87
5.0emerging Oss/bss Business (revenue) Model Analysis 88
5.1business Model: Trend Analysis 88
5.2advertising As Business Model 89
5.2.1models For Emerging Markets / Areas 89
6.0csp (communication Service Providers) In Oss/bss 90
6.1ott Model Would Change Csp's (communication Service Provider) Role90
6.2tiered Pricing For Csp90
6.3customer Behavior Analysis - A Powerful Tool 91
6.4bss Managed Services92
6.5strategic Decision Level Focus 92
6.6to-do For Csp 94
7.0oss/bss Market Trend 2013 & Beyond95
7.1top Oss/bss Trends95
7.2market Impact Analysis Of Trends On Regional Business Policy 96
7.3mobile Oss Growth 97
7.4mobile Bss Innovation 98
7.4.1ericsson Case 100
7.5cloud & Single Bss Solution 101
8.0vendor Analysis103
8.1vendor Landscape Observations103

8.2vendor Classification 104
8.2.1comprehensive Solution Providing Pure Oss/bss Vendors104
8.2.2comprehensive Solution Providing Composite Vendors105
8.2.3core Strength Concentrators - Bss106
8.2.4core Strength Concentrators - Oss 108
8.3vendor Initiatives 109
8.3.1total Vendor List 109
8.3.2amdocs110
8.3.3cboss 112
8.3.4cerillion 117
8.3.5comarch119
8.3.6comptel Corporation121
8.3.7comverse 126
8.3.8convergys 128
8.3.9cvidya Inc 129
8.3.10dorado Software131
8.3.11elitecore Technologies131
8.3.12ericsson 132
8.3.13evolving Systems Inc 133
8.3.14formula Telecom Solutions135
8.3.15hewlett-packard Company 136
8.3.16highdeal 137
8.3.17huawei 138
8.3.18ibm 139
8.3.19infovista141
8.3.20intec Telecom Systems (csg International)142
8.3.21lognet Systems 144
8.3.22metratech 146
8.3.23mindcti Ltd 147
8.3.24mycom 148
8.3.25netcracker 150
8.3.26neural Technologies 152
8.3.27opencloud153
8.3.28oracle 154
8.3.29redknee155
8.3.30subex 157
8.3.31synchronoss 160
8.3.32tti Telecom161
8.3.33ushacomm161
8.3.34ventraq (formerly Ace*comm) 162
8.3.35vpisystems Inc163
8.3.36wandl (wide Area Network Design Laboratory) 165
8.3.37webnms166

8.3.38xalted 168
8.3.39xintec Sa 169
8.3.40zte 170
8.3.41telcordia Technologies Inc 171
8.3.42nokia Siemens Networks 173
8.3.43alcatel-lucent176
8.3.44ascom Network Testing 179
8.3.45zira 180
9.0case Study 184
9.1ericsson Ranked #2 In Oss/bss And Sdp 184
9.2netadmin Systems Monitors World's Largest Lan184
9.3amdocs Customer Success Story185
9.4ericsson Invests As Nokia Siemens Sells-off Bss/oss Software 187
9.5netcracker Planning To Demonstrate Bss/oss Efficiency188
9.6ascom Network Testing Enhances Tems Discovery 189
9.7bss/oss Transformation: Absolute Imperative In The 4g World 191
9.8redknee To Acquire Nokia Siemens Bss Business For $52 Million 194
9.9ericsson Wins Telephony Bss/oss Excellence Award196
10.0 ngn Oss/bss Market Forecast Analysis 2013 - 2018198
10.1 forecast Methodology 198
10.2 oss & Bss Software Market: Combined Vs. Split Revenue 2013 - 2018 198
10.2.1combined (oss+bss) Revenue Forecast 198
10.2.2revenue Split: Oss Vs. Bss Software Market199
10.2.3oss Revenue Split By Platform: Web Vs. Mobile Vs. Wireless Device200
10.2.4bss Revenue Split Among Services: Standardized Vs. Cloud & Centralized 201
10.2.5oss Revenue Modular Split: Npe Vs. Fm Vs. Pm Vs. Psa Vs. Im 202
10.2.6bss Revenue Modular Split: B&cc Vs. Md Vs. Ra 2013 - 2018 204
10.3 oss+bss) Revenue Distribution By Regions Vs. Components 2013 - 2018 206
10.3.1regional Distribution: Na Vs. Emea Vs. Cala Vs. Apac 206
10.3.2component Distribution: License Vs. Service Vs. Maintenance 208
10.4 oss Modular Revenue Distribution In Regions (na Vs. Emea Vs. Cala Vs. Apac) Vs. Components 2013 -
2018 210
10.4.1network Planning And Engineering (npe) 210
10.4.2fault Management (fm) 212
10.4.3performance Management (pm)214
10.4.4provisioning And Service Activation (psa)216
10.4.5inventory Management (im)219
10.5 bss Modular Revenue Distribution In Regions: Na Vs. Emea Vs. Cala Vs. Apac 2013 - 2018221
10.5.1billing And Customer Care (b&cc) 221

10.5.2mediation (md) 224
10.5.3revenue Assurance (ra) 226
10.6 improper Carrier Billing: Mno's Revenue Loss Vs. Sustained Gain Vs. Brand Impact 228
10.6.1total Billing Vs. Direct Billing Revenue Loss 2013 - 2018 228
10.6.2brand Impact And Sustained Investment Gain 229
10.7 oss/bss Vendor Raking 2013 230
11.0 conclusions And Recommendations 232
11.1 recommendations For Oss/bss Vendors 232
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Next Generation Network OSS/BSS Market and Forecast 2013-2018:Industry Forecast Report

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Next Generation Network OSS/BSS Market and Forecast 2013-2018:Industry Forecast Report