A trend that began about a decade ago for telecommunications network operators has accelerated in recent years. This trend, to outsource infrastructure as well as certain operational support to third party managed communications providers, is reaching a next stage in evolution. Historically, telecom operators have looked to service bureau providers for intermediation services, database services, and various OSS/BSS support. The more recent trend has been to outsource infrastructure as a service as a means of reducing Capital Expenditure (CapEx) and to use as negotiation leverage for improved pricing on next generation networks such as IP Multimedia Subsystem (IMS) and LTE infrastructure such as Voice over LTE (VoLTE).

1. Telecom Managed Services Market 2013-2018
A trend that began about a decade ago for telecommunications network operators has accelerated in recent
years. This trend, to outsource infrastructure as well as certain operational support to third party managed
communications providers, is reaching a next stage in evolution. Historically, telecom operators have looked
to service bureau providers for intermediation services, database services, and various OSS/BSS support. The
more recent trend has been to outsource infrastructure as a service as a means of reducing Capital Expenditure
(CapEx) and to use as negotiation leverage for improved pricing on next generation networks such as IP
Multimedia Subsystem (IMS) and LTE infrastructure such as Voice over LTE (VoLTE). Carriers' desire to
cut Operating Expenses (OpEX) and CapEx has driven growth in the telecom outsourcing market by 4%
CAGR and is expected to reach $76 billion by 2016. The top players such as Alcatel-Lucent, Ericsson,
Huawei, and Nokia Siemens Networks dominate the market and remain committed to provide managed
services. The next stage in evolution is to outsource value-added services including content, commerce, and
next generation communication services. This is a key development as network operators are poised to lose
revenue and margins both do to marginalization of bearer services (voice and data both) and the need for
value-added service (VAS) applications. This research provides insights into the current and future state of
telecom managed services with a view into the anticipated marketplace through 2018. This report provides the
reader with an understanding of the telecom managed service market landscape including market direction,
core deliverables, significant players, pricing analysis, cloud computing trends for managed service,
cost-benefit advantages over self-managed solutions, and market positioning. To complement this research,
the purchaser of this report is entitled to also receive any (one) currently available Mind Commerce next
generation telecom report at no additional charge. Company-wide license purchasers are entitled to up to three
(3) currently available Mind Commerce next generation telecom and/or value added services reports at no
additional charge. Target Audience:
Telecom network operators Managed services providers Application developers and ASP Network
integration companies Network infrastructure providers Companies in Report:
Alcatel-Lucent Amdocs Ltd. Apple AricentInc. Atos Origin S.A BytemobileInc. Cisco
Systems Inc. Ericsson HP Huawei Technologies Co. Ltd IBM Infosys Juniper Networks LG
Electronics Neustar Nokia Siemens Networks Syniverse TNS
table Of Contents:
1.0 Executive Summary 5
2.0 Introduction 8
3.0 Types Of Services Provided By The Telecom Vendor 12
3.1 Technical Services 13
Telecom Managed Services Market 2013-2018

2. 3.2 Professional Services 13
3.3 Managed Services 13
4.0 An Overview On Managed Service 14
4.1 Managed Service Provider (msp) 14
4.2 Reasons For Shifting Solution Providers To Managed Services Models 14
4.3 Benefits Of Providing Managed Service 15
4.4 Becoming A Managed Service Provider 16
4.5 The Core Deliverables Of A Basic Managed Services Offering 17
4.6 What Should Be Included In A Managed Services Agreement 18
4.7 How To Price Managed Service Provider (msp) Offerings 20
4.7.1 popular Pricing Model 22
5.0 An Overview For Telecom Service Providers 24
5.1 Changing Telecommunications Marketplace 24
5.2 Managed Services Business Models 26
5.2.1 managed Services Business Model Options 27
5.3 Building Business 30
5.4 Managed Services Demystified - How To Be Benefited 31
6.0 Current Trend In The Telco Sector -managed Services And Cloud Computing 33
6.1 Telcos Continue To Recognize The Need To Offer Managed Services 33
6.2 Telecom Outsourcing, Managed Services A $76 Billion Opportunity By 2016 34
6.3 Telcos On Track To Spend $75 Billion Per Year On Outsourced Services By 36
2016 36
6.4 Managed Services Revenue To Surpass Infrastructure Sales For Major Telecom Vendors, New Report
Finds 37
6.5 Shall Vendors Continue To Provide Managed Service 39
6.6 Alcatel-lucent Investing $2.1 Billion In To Fund Restructuring Program 40
6.7 Issues And Key Concerns For Managed Services 40
6.8 Cloud Computing 42
7.0 The Competitive Picture For Managed Service 44
7.1 Managed Service Market 44
7.1.1 alcatel-lucent 44
7.1.2 amdocs Ltd. 46
7.1.3 aricent Inc. 47
7.1.4 atos Origin S.a 48
7.1.5 bytemobile Inc. 50
Telecom Managed Services Market 2013-2018

3. 7.1.6 cisco Systems Inc. 50
7.1.7 ericsson 51
7.1.8 huawei technologies Co. Ltd 52
7.1.9 infosys 53
7.1.10 neustar 55
7.1.11 nokia Siemens Networks 56
7.1.12 syniverse 57
7.1.13 tns 58
8.0 Managed Service Provider Platform 59
8.1 Ease To Transition Existing Customers To Managed Services 59
8.2 How Can Managed Services Increase Solutions And Services Sales 59
8.3 How Managed Services Can Be Marketed 60
9.0 Next-generation Managed Services: The Key To Business Transformation 63
9.1 Why Business Transformation Is Necessary 63
9.1.1 the Availability Of Affordable Broadband 64
9.1.2 increased Demand For The High-quality, Converged Multimedia Services Enabled By Ubiquitous
Connectivity 64
9.1.3 relationship Between Costs And Revenues 64
9.2 Key Elements Of Next-generation Managed Services 66
9.2.1 build/operate/manage (bom) For Mobility 67
9.2.2 managed Infrastructure 68
9.2.3 managed End-to-end Services Operations 68
9.2.4 full Outsourcing 68
10.0 Selling Managed Services To Clients 70
10.1 Utilize Expert Status 70
10.2 Managed Services Generates Predictable Revenue 71
11.0 Choosing Right Managed Services Provider 72
12.0 Conclusions And Recommendations 76
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Telecom Managed Services Market 2013-2018