It will guide you about system hardware and infrastructure

1. <Company Name>
<Project Name>
Vision
Version <1.0>
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2. <Project Name> Version: <1.0>
Vision Date: <dd/mmm/yy>
<document identifier>
Confidential <Company Name>, 2000 ii
Revision History
Date Version Description Author
<dd/mmm/yy> <x.x> <details> <name>

3. <Project Name> Version: <1.0>
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<document identifier>
Confidential <Company Name>, 2000 iii
Table of Contents
1. Introduction 1
1.1 Purpose 1
1.2 Scope 1
1.3 Definitions, Acronyms and Abbreviations 1
1.4 References 1
1.5 Overview 2
2. Positioning 2
2.1 Business Opportunity 2
2.2 Problem Statement 2
2.3 Product Position Statement 3
3. Stakeholder and User Descriptions 4
3.1 Market Demographics 4
3.2 Stakeholder Summary 5
3.3 User Summary 5
3.4 User environment 6
3.5 Stakeholder Profiles 6
3.5.1 <Stakeholder Name> 6
3.6 User Profiles 7
3.6.1 <User Name> 7
3.7 Key Stakeholder / User Needs 7
3.8 Alternatives and Competition 8
3.8.1 <aCompetitor> Error! Bookmark not defined.
3.8.2 <anotherCompetitor> Error! Bookmark not defined.
4. Product Overview 8
4.1 Product Perspective 8
4.2 Summary of Capabilities 8
4.3 Assumptions and Dependencies 8
4.4 Cost and Pricing 9
4.5 Licensing and Installation 9
5. Product Features 9
5.1 <aFeature> Error! Bookmark not defined.
5.2 <anotherFeature> Error! Bookmark not defined.
6. Constraints 9

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7. Quality Ranges 9
8. Precedence and Priority 10
9. Other Product Requirements 10
9.1 Applicable Standards 10
9.2 System Requirements 10
9.3 Performance Requirements 10
9.4 Environmental Requirements 10
10. Documentation Requirements 11
10.1 User Manual 11
10.2 Online Help 11
10.3 Installation Guides, Configuration, Read Me File 11
10.4 Labeling and Packaging 11
11. Appendix 1 - Feature Attributes 11
11.1 Status 11
11.2 Benefit 12
11.3 Effort 12
11.4 Risk 12
11.5 Stability Error! Bookmark not defined.
11.6 Target Release 13
11.7 Assigned To 13
11.8 Reason 13
12. 13

5. <Project Name> Version: <1.0>
Vision Date: <dd/mmm/yy>
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Vision
1. Introduction
The company is a computer manufacturer and we are extending our services and are now
including the feature of custom order. The custom order service is introduced to ensure
that products and services which are being provided are strictly in accordance to
customer’s preference and expectations.
Purpose
The custom order service is created to ensure that the customer’s expectation is
effectively fulfilled.
1.1 Scope
The customer expectation is the most significant element and therefore it’s important that
the customers are provided with best services and expectations so that the services are
provided with full zest. The customer satisfaction should be enhanced and customers
should be provided with the best possible services so that the revenue of corporation is
maximized to a much potential level.
1.2 Definitions, Acronyms and Abbreviations
Key stakeholder: those persons how I’ll be affected by the project and its outcomes.
Customer expectation: it’s the associated level of customer agreeability to gain
customer satisfaction.
1.3 References
Chowell-Puente, G. (2014).The information technolog and its positive impacts. London: Hacheet
Livre publishers.
Conie, C. (2014).The sofwtare and hardware requirements which needed to eb followed. New
York: Wiley and sons.
Hackman, J. (2013). Viruses Hunter. Willinston: Routledge publishers.
Herald, D. (2014). Iinformation about Communication legislation. London: Bloomsbury
publishers.
Hesmen, T. (2014). System requirements and its updation.London: Bloomsbury publishers.
Piot, P. (2013). No time to lose:life in pursuit of computer viruses. New york: wiley and sons.
Quaamen, D. (2014).The malwares and how to save your system. New York: Wiley and sons.

6. <Project Name> Version: <1.0>
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Schlanger, Z. (2014). The sytem requirements and the technological change. Williston:
Routledge.
1.4 Overview: the document is organized to provide a complete overview of corporation and
is ensured that the stakeholder’s confidence is well maintained while customer
satisfaction is enhanced to a much considerable level. The document will guide that
customer satisfaction is a key component to the progressive attitude of organization.
2. Positioning
2.1 Business Opportunity
As the customer satisfaction will be enhanced therefore the corporation will be able to gain the
highest level of remuneration and as well as the corporations stability will be ensured. While key
stakeholders interest will also be enhanced as company’s profitability will be enhanced to a
much potential level.
2.2 Problem Statement

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The problem of Low level of profits
affects The stakeholder’s interest will be
enhanced as they will gain a much
higher level of dividend due to the
nuanced level of profit
accumulated.
The impact of which
is
If the problem will remain
unattended it will become
disastrous to corporation as it
won’t be able to fulfil its expenses
and the dividends will also be
minimized.
A successful
solution would
The benefits which will be gained
are:
The highest amount of revenue
Enhanced stakeholders confidence
Higher level of profitability which
will lead to much higher levels of
investment.
2.3 Product Position Statement
[Provide an overall statement summarizing at the highest level, the unique position the
product intends to fill in the marketplace. The following format may be used:]

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For The target customer is the one
utilizing the internet and cyber
services.
Who The need will be enhanced when
the targeted audience will be able
to maintain a stable and much
more progressive growth.
The (product name) Personal computers
That As the service will help the
customers in choosing the best
product for them therefore it’s
important that customers are given
a valid opportunity to extend its
services.
The customers will be provided
with guidance to work unabatedly
for progress
Unlike The much developed versions
continuously entering the targeted
market
Our product Besides providing guidance to
customers to choose the best
computer for their needs we will
also ensure that after sales
servicing is promptly provided.
3. Stakeholder and User Descriptions
The stakeholders are those peoples who are gaining benefits and they are impacted by the
outcomes of a plan. Therefore it’s significant that stakeholder’s interests is safeguarded
and satisfied as they have their stake invested in the organization. The stakeholders are
the ones who are interested in the product and want a successful project working and
progressive attitude. The users should be provided with best possible services to ensure
that we gain an edge over others. The users are provided with a lot of facilities and the
product is specially designed to work up to their expectations.
3.1 Market Demographics
The current trend requires differentiation and unique components and strategies. It’s

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important that business is provided with unabated support and they are able to satisfy the
divested customer’s needs. Our product has a large amount of free space available like 16 GB in
a laptop. The computers have the updated processors so that our customers are well satisfied with
our top notch quality products (Hackman, 2013).
3.2 Stakeholder Summary
Name Represents Role
Customers. These are peoples to whom
the services are provided and
are looking for the top notch
quality products. They have
differing needs and through
customer services we will be
able to satisfy their diverse
need and expectations
(Hesmen, 2014).
They are the significant
element of corporate on whole
purchasing owe the
corporation successive attitude
is based. Corporation is only
able to gain a high amount of
revenue when the products are
as per customer satisfaction
and expectations. We will
ensure that this targeted
audience need is well satisfied
and these customers as a
stakeholder remain connected
with our organization.
3.3 User Summary
Name Description Stakeholder
Cyber cafes Cyber cafes require a lot of speed
and accuracy of systems to provide
unabated series to their customers.
They should be able to provide
reliable services which will be
supported by our top notch quality
products.
The cyber café have a lot
of potential and there are a
lot of customers
connected to its network.
The customers need
timely and fast working of
computers which will be
supported by our fast and
dynamic computer

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systems.
3.4 User environment
As we are looking ahead to adopt a new plan of customer services therefore to ensure
speedy and timely answer to customer queries we will have a large representing team available at
our disposal. The number of peoples are large almost 20 peoples are available in our team to
support our services. We need no change in our team as its perfectly providing services to
customers and guiding them effectively.
There are 2 phases of this system December 8 when the first phase will start and May 1st for the
rest of it. We wile valuate customers’ expectations and the market trends going on and will
come up with best platforms in this regard (Piot, 2013).
3.5 Stakeholder Profiles
3.5.1 <Stakeholder Name>
Representative Who is the stakeholder representative to the project (optional - if
documented elsewhere)? What we want here is names!
Description The user is the person for whom the product is created and while
production plan comes into process.
Type Users: these are the customers using our products and are the ultimate
source of revenue generation. Any product which is not cherished by
customers ins ant bale to gain a market position and will fail to
capture customer s attention and the expectations associated with it
will also fail.
Responsibilities Users being a stakeholder have a signified responsivity of updating
the corporation regarding their needs and expectations sestet the
perfect product as per their needs and demands is created.
Success Criteria Users have a stake in organization which should be satisfied they
should be provide prompt services and up to date products. As we
will entirely on the orders placed by them so there will be less
wastage as the product being created are only as per customers’
expectations. The success criteria are that these users use our
products efficiently and will be able to generate a lot of revenue for
us by recommending purr services to their friends and family
members. We will provide promotional adages in this regard.
Involvement Users are the most significant element of project without whom the
project can’t work and will be deemed to a failure. The project should

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be as per customers demand and it’s significant that customers are
able to provide services in best possible manner.
Deliverables The
Comments /
Issues
Problems that interfere with success and any other relevant
information
3.6 User Profiles
3.6.1 <User Name>
Representative Who is the user representative to the project (optional - if
documented else where). This often refers to the Stakeholder that
represents the set of users (i.e. Stakeholder: Stakeholder1).
Description Brief description of the user type
Type Qualify the expertise of the user i.e. GURU, CASUAL USER etc
i.e. Technical background and degree of sophistication
Responsibilities List the key responsibilities of the user with respect to the system (i.e.
captures customer details, produces reports, co-ordinates work).
Success Criteria How does the user define success? How is the user rewarded?
Involvement How the user is involved in the project - relate where possible to RUP
workers (i.e. Requirements Reviewer etc.)
Deliverables Deliverables the user produces, and for whom...
Comments /
Issues
Problems that interfere with success and any other relevant
information (Piot, 2013).
Trends that make the user’s job easier or harder
3.7 Key Stakeholder / User Needs
Need Priori
ty
Concerns Current
Solution
Proposed Solutions
Broadcast messages 2nd The
messages
are not
promptly
answer
We will hire more
front desk staff in
this regard to
answer customer
queries
effectively
The hiring of more
staff will help in this
regard

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3.8 Alternatives and Competition
3.8.1 The competition is at its peak as there are also of competitors available in market and is
having updated products. We will compete them effectively by riving updated sand top
notch quality services also by prevising products reasonable prices.
4. Product Overview
4.1 Product Perspective
4.2 Summary of Capabilities
Customer Support System
Customer Benefit Supporting Features
New support staff can quickly
get up to speed.
Knowledge base assists support
personnel in quickly identifying
known fixes and workarounds
Customer satisfaction is
improved because nothing falls
through the cracks.
Problems are uniquely itemized,
classified and tracked throughout
the resolution process. Automatic
notification occurs for any aging
issues.
Management can identify
problem areas and gauge staff
workload.
Trend and distribution reports
allow high-level review of problem
status.
Distributed support teams can
work together to solve
problems.
Replication server allows current
database information to be shared
across the enterprise
Customers can help
themselves, lowering support
costs and improving response
time.
Knowledge base can be made
available over the Internet.
Includes hypertext search
capabilities and graphical query
engine
4.3 Assumptions and Dependencies
We will provide an updated and enhance both software and as well as hardware o our customer.
The software expectancies its speed, reliability and the volatile nature all will be keep under
control and will provide fast and easy access to our customers.
We ae well aware that this is a rapidly changing world and requires serious concentration and
efforts Therefore it’s important that the customers are provided with best services and they are
able to maintain an effusive outlook (Quaamen, 2014)

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4.4 Cost and Pricing
The cost of the products will be reasonable as compared to other competitors available in this
targeted market. Our budget is 75,000 $ to create this system. Therefore a lot of concentration,
time and budget are needed for ensuring that this project works on smoothly and effectively s per
customers’ expectations.
4.5 Licensing and Installation
As we possess government silence the fore there is no legal issues prevalent and Weill
make sure that no such issue occurs in future too. Beside this we will ensue that the all
government legislations and laws are strictly followed so that no discrepancy occurs in
this regard. We will further ensure that the installation of the product doesn’t have any
issues for customers. As we are working strictly for customer satisfaction therefore we
will ensure that after sales service and installations services Rae provided by us by our
specialized team (Schlanger, 2014).
5. Product Features
5.1.1 Our product is designed to provide fast and easy access to internet and to the designated
websites promptly. We understand that social world is fact and need immediate response and
accuracy. Therefore our services will ensure enhanced customer satisfaction. Beside this we
understand that official documents are important and therefore our product has a large storage
capacity which is 16GB. Thus customers will have fast and speedy access beside this a large
storage capacity available at their disposal. (Chowell-Puente, 2014)
6. Constraints
There is a lot of competition prevalent and beside this as technological advancement are
rapid so new technologies entering in world on daily basis its irritant to maintain strategic
role and attain strategic advantage to compete effectively. If the corporation will be
unable to compete in an effective manner this will prove out to be a biggest hindrance in
corporation’s successive mode. Thus the competitive attitude should be well managed.
7. Quality Ranges
We provide top notch quality products and incase if any discrepancies occurs or any fault is
observed. We provide the service to replace it either or fix up the issues efficiently we have zero
intolerance rate for customer issues and will work up to our best for solving them effectively.

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8. Precedence and Priority
Our customer system will have a top priority of customer satisfaction don working effectively as
per the customers’ expectations so that their satisfaction is guaranteed.
9. Other Product Requirements
We will ensure that all environmental related legislations are also well catered. We will
work for a sustainable business so that the environment is also safeguarded while we
work for attaining high levels of profit. The performance requirement is that his system
should be fast don should be reliable. There should be no prevalent issues and should
effectively fight against the bugs, or malwares. Thus we will ensure that the hardware
and software both are of top notch quality.
9.1 Applicable Standards
Or prudent will comply with oat of standards especially the legal regulatory ones,
communications standards and as well as platform compliance standards.
Legal and regulatory:
UCC uniform commercial code: it’s first published in 1952 and ad provided a lot of support and
guidance regarding sales. It’s created with the intention of harmonizing the law of sales and as
well as other commercial transactions throughout the United States. Our system will comply with
this legislation. And the article 2 specially is well worked up by our product and its working s
Pether specification of that law plan.
Communication standards:
TCP (transmission control protocol): it provides reliable and error checked deliveries of octets
which are between applications are running between the hosts communicating by an IP network.
This is well enforced by our system and we will ensure that it’s working as per customer
demand. This will help us in providing reliable services to our customers.
9.2 System Requirements
The system requirements are that operating system will be windows 8.1 64 bit or Windows 8 64
bit. Beside this the CPU should be Core 2 Quad Q6600 at 2.4 GHz or AMD Phenom 9850 at 2.5
GHz and memory of our system is 16 GB.
9.3 Performance Requirements
We will ensure that our system work as per customer satisfaction. Therefore we will test our
performance through Load testing. It’s a process of putting demand on software and then
analyzing its response. The higher the response rate the better the customer satisfaction level will
be. Therefore will improve it unless and until we reach to the highest potential
9.4 Environmental Requirements
We are well aware that there are various environmental issues especially the heating problem.

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Therefore we will ensure that the humidity and temporaries issues are properly handled by
putting cooling fan in an efficient manner. Beside this we will guide our clients that the operating
room of computer should not have a temperature of more than 30 degrees.
10. Documentation Requirements: the documents like user manual warranty card and
installation documents will be provided.
10.1 User Manual
The user manual will include each don every specification which our client might need. There
will be solution to the most probable issues. Beside this how to operate the system and what
should not be done all precautionary steps will also be mentioned and will be made a part of
system. Therefore we will ensure that our system is updated and have best services for our
customers.
10.2 Online Help
Customer satisfaction s we had mentioned is the top priority of our business and for this e will go
to any extent. We will have online help platform available so that customers are well aware of
the products they might need and will also oak ahead for sharing their concerns and we will
ensure that those concerns are promptly answered.
10.3 Installation Guides, Configuration, Read Me File
To ensure proper installation we will try our best to provide services into his regard besides
providing installations vices we will also provide an installation booklet so that if customers’
needs to install it they can effectively perform this activity.
10.4 Labeling and Packaging
The package will be labeled effectively and will have all specifications mentioned, beside this it
will be clearly written that which will be the upside of container and which is the downside of
carton so that the system comes out in safe way and in safe hands.
11. Appendix 1 - Feature Attributes
11.1 Status
Proposed Product management sis till under review. We are
ensuring that effective plan is established into his regard
so it’s continuously updated as we are looking for best
possible product management plan.

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Approved The product management plan which is previously
established is accepted buts omen concerns had been
raided in tis regard and we are looking for their
solutions.
Incorporate
d
The product needed to be incorporated in an effective
manner.
11.2 Benefit
Critical Its important that customers’ expectations are well attained
and each dons every requirement which they need to be
fulfilled should be response in an effective manner. If the
requirements will not be handled effectively the system will
fail to work as per expectations.
Importan
t
We will have a proper management plan which will help in
analyzing customer’s requirements and will guide us to
how to solve these queries in an efficient manner.
Useful If the requirements will not be satisfied the customers
confidence and as well as sty revenue level both will face a
serious decline.
11.3 Effort
We will ensure that the software is promptly and effectively redact. It will be our top priority and
will need 20-25 days minimum or its production. Beside this we will also ensure that the
hardware is dynamics throng and as well as attractive. Minimum 35-40 days are needed for one
system to be established. If any customer urges for urgent delivery we won’t Abe abet o work on
those orders as we can’t porpoise on quality?
11.4 Risk
11.4.1 Technical Risks
We will to the load testing as this is the most probable issue which is observed sins items.
Therefore this testing will help us once the sped of our system father so that eligibility and
satisfaction is attained.
11.4.2 Economic Risks
The cost of products sometimes raises enough but we have to provide affordable prices to our
customs to ensure that competitive attitude is effectively maintained. Therefore sometimes it

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turns harder to provide certain systems at a cheaper f affordable price and we increase their rates.
By increasing tem we face the issue that the system might fail to work as per expectations.
11.4.3 Organizational Risks
At moment there is no organizational risk available to our system and we will ensure that in
future also no such risk arises.
11.5 Target Release
We will release our products specifications and requirements to customers also will explain that
what precautionary steps should be taken so that product and customers both are safe.
11.6 Assigned To
The software or feature team will be responsible for writing the software and project
management team will be available o ensure that project works as per expectations customers.
11.7 Reason
The information is mainly gained from the interview conducted which provides strategic ideas
and accurate response regarding the system manufacturing undertaken.
12.