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The Training Department
                        in the
               21st Century Workplace
                             How will the training function
                                    need to change
                               to reflect the workplace?

                                                   Harold Jarche
                                                 www.jarche.com
Saturday, 22November, 2008                                         1
Work
             The way that we have worked, and what
              we consider employment, has changed
                      through the centuries



Saturday, 22November, 2008                           2
19th Century




                  The work environment was relatively simple and best practices for
                  management and communications were developed that still inform
                                many of our current work practices.

Saturday, 22November, 2008                                                            3
20th Century
                        http://flickr.com/photos/brianhendrix/




                  The information age emerged and organisations had to deal with
                  complicated environments. The flood of management books is an
                 example that there was no single best practice, only good practices.

Saturday, 22November, 2008                                                              4
21st Century




                   http://flickr.com/photos/8594424@N07/

                   Our work environments are becoming complex, blurring the lines
                   between work, home and play. We now have access to anyone at
                                             anytime.

Saturday, 22November, 2008                                                          5
Cynefin Framework

                                        • Simple - Cause & Effect
                                          Obvious

                                        • Complicated - Cause &
                                          Effect needs Analysis

                                        • Complex - Cause &
                                          Effect only seen in
                                          Retrospect

                                        • Chaotic - No Relation
                                          between Cause & Effect




              More info: http://www.cognitive-edge.com/
Saturday, 22November, 2008                                          6
Complex Environments Mean that we need to Probe (Act)

                 19th C.
              Best Practices   Sense   Categorize Respond
                SIMPLE

               20th C.
            Good Practices     Sense   Analyze   Respond
           COMPLICATED

             21st C.
        Emergent Practices     Probe    Sense    Respond
           COMPLEX

Saturday, 22November, 2008                                  7
Indicators of Change
              • Digital tools democratize access to
                    information

              • Hyperlinks subvert hierarchy
              • It’s a “ubiquitously connected &
                    pervasively proximate” world

              • Crowd-sourcing
              • Beta releases

Saturday, 22November, 2008                            8
Industrial Hierarchy
                   “management knows best”

                             the outside world

                                Management




                                 Workers

Saturday, 22November, 2008                       9
Networked Reality

                              the outside world
                                     Workers
                  the




                                      ?

                                                          ldr
                                                         wo
                      ou
                         ts




                                                      de
                             ide




                                                  tsi
                                   Management
                              wo




                                                 ou
                               rld




                                                  e
                                               th


Saturday, 22November, 2008                                      10
Wirearchy
                             a new model for work




Saturday, 22November, 2008                          11
Wirearchy

         • "a dynamic two-way flow of power and
               authority based on information,
               knowledge, trust and credibility, enabled
               by interconnected people and
               technology" - Jon Husband


                                      http://wirearchy.com/
Saturday, 22November, 2008                                 12
First we have to take action:
                             Probe

            21st C.
       Emergent Practices
                             Probe   Sense   Respond
           COMPLEX
         ENVIRONMENT




Saturday, 22November, 2008                             13
A New Model for
                         Work & Learning


                   2) Sense-    Management         3) Responding
                    making
                                  Information
                               Knowledge & Trust


                                 Workers


                               1) Probing

Saturday, 22November, 2008                                         14
Probe
                         Sense
                         Respond

Saturday, 22November, 2008         15
Training c. 21st Century
                Supporting Work in Complex Environments




            2) Emergent                          3) Tools
             Practices
                                   Connecting

                                 Communicating




                         1) Collaborative Work/Learning

Saturday, 22November, 2008                                  16
How do I start?



Saturday, 22November, 2008             17
Be an active & continuous learner

                 Be a lurker (passive participant) LISTEN

                 Communicate what you observe

                 Continuously collect feedback,
                 not just after courses

                 Make it easy to share information by
                 simplifying & synthesizing

                 Use Web Networks as research tools
Saturday, 22November, 2008                                  18
Cartoons: gapingvoid.com

                             Contact: harold@jarche.com
Saturday, 22November, 2008                                19

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training-21-c

  • 1. The Training Department in the 21st Century Workplace How will the training function need to change to reflect the workplace? Harold Jarche www.jarche.com Saturday, 22November, 2008 1
  • 2. Work The way that we have worked, and what we consider employment, has changed through the centuries Saturday, 22November, 2008 2
  • 3. 19th Century The work environment was relatively simple and best practices for management and communications were developed that still inform many of our current work practices. Saturday, 22November, 2008 3
  • 4. 20th Century http://flickr.com/photos/brianhendrix/ The information age emerged and organisations had to deal with complicated environments. The flood of management books is an example that there was no single best practice, only good practices. Saturday, 22November, 2008 4
  • 5. 21st Century http://flickr.com/photos/8594424@N07/ Our work environments are becoming complex, blurring the lines between work, home and play. We now have access to anyone at anytime. Saturday, 22November, 2008 5
  • 6. Cynefin Framework • Simple - Cause & Effect Obvious • Complicated - Cause & Effect needs Analysis • Complex - Cause & Effect only seen in Retrospect • Chaotic - No Relation between Cause & Effect More info: http://www.cognitive-edge.com/ Saturday, 22November, 2008 6
  • 7. Complex Environments Mean that we need to Probe (Act) 19th C. Best Practices Sense Categorize Respond SIMPLE 20th C. Good Practices Sense Analyze Respond COMPLICATED 21st C. Emergent Practices Probe Sense Respond COMPLEX Saturday, 22November, 2008 7
  • 8. Indicators of Change • Digital tools democratize access to information • Hyperlinks subvert hierarchy • It’s a “ubiquitously connected & pervasively proximate” world • Crowd-sourcing • Beta releases Saturday, 22November, 2008 8
  • 9. Industrial Hierarchy “management knows best” the outside world Management Workers Saturday, 22November, 2008 9
  • 10. Networked Reality the outside world Workers the ? ldr wo ou ts de ide tsi Management wo ou rld e th Saturday, 22November, 2008 10
  • 11. Wirearchy a new model for work Saturday, 22November, 2008 11
  • 12. Wirearchy • "a dynamic two-way flow of power and authority based on information, knowledge, trust and credibility, enabled by interconnected people and technology" - Jon Husband http://wirearchy.com/ Saturday, 22November, 2008 12
  • 13. First we have to take action: Probe 21st C. Emergent Practices Probe Sense Respond COMPLEX ENVIRONMENT Saturday, 22November, 2008 13
  • 14. A New Model for Work & Learning 2) Sense- Management 3) Responding making Information Knowledge & Trust Workers 1) Probing Saturday, 22November, 2008 14
  • 15. Probe Sense Respond Saturday, 22November, 2008 15
  • 16. Training c. 21st Century Supporting Work in Complex Environments 2) Emergent 3) Tools Practices Connecting Communicating 1) Collaborative Work/Learning Saturday, 22November, 2008 16
  • 17. How do I start? Saturday, 22November, 2008 17
  • 18. Be an active & continuous learner Be a lurker (passive participant) LISTEN Communicate what you observe Continuously collect feedback, not just after courses Make it easy to share information by simplifying & synthesizing Use Web Networks as research tools Saturday, 22November, 2008 18
  • 19. Cartoons: gapingvoid.com Contact: harold@jarche.com Saturday, 22November, 2008 19