25 ways to measure and analyze your social media marketing ROI
1. 25 Ways to Measure & Analyze
your Social Media
Milena Regos
Out&About Marketing
Nov 1, 2012
An inside view on the outside world
2. “Marketing metrics
inspire certainty and
confidence.
Cannabis has much
the same effect.”
Tim Ambler Professor Emeritus at London Business School,
summed up several decades of research into marketing
measurement
Photo Image: Flickr by Gecko.Juice
3. 53% of marketers
don’t measure their
social media success
Source: Awareness
4. yet 83% of marketers
indicate that social media is
important for their business
Source: Social Media Examiner
5. 80% of world’s online
population uses social
media
Source: Comscore
6. Because of social media,
I’m more likely to:
Try new things based on friends’s suggestions 80%
Encourage my friends to try new products 74%
Stay more engaged with the brands I like 72%
Share any negative experiences with brands or products 42%
Not buy certain products because I learned of a negative customer experience 32%
0% 20% 40% 60% 80%
Source: MarketForce
7. 81% of
respondents
indicate that
posts by
friends
directly
influence their
purchase
decisions
Source: MarketForce
8. 78% of respondents
indicate that posts by
companies directly
influence their purchase
decisions
Source: MarketForce
9. What Do They Measure?
Fans&Followers 96%
Traffic 89%
Mentions 84%
Share of voice 55%
Sentiment 51%
0% 25% 50% 75% 100%
Source: Awareness
10. 84% state that
customer/
community insight
is the primary business
value from social media
Source: Altimeter Group
11. Reno - Tahoe
Social Media Marketers measure:
90%
81%
67.5%
To get the full report:
outandaboutmarketing.com
45%
22.5%
19% 19%
14.3%
0%
Fans/Followers Leads Sales ROI
Source: outandaboutmarketing.com
12. Social Media ROI Cycle
Grow Engage Monetize
Fans Quantitative
Traffic
Followers Qualitative
Inbound Links
Split testing
Brand Sentiment
Conversion
ROI
Fcommerce
52. Questions?
Milena Regos
Out&About Marketing
outandaboutmarketing.com
milena@outandaboutmarketing.com
Twitter: @milenaregos
An inside view on the outside world