1. HOW TO DO FIREFIGHTER?

2. LOGINS
 One LC only has one login
 username: (LC name)@co.aiesec.org
 Password: LC name
 Eg: usuario: andes@co.aiesec.org; clave:andes
 Please don’t change your passwords
 Login link: https://www.cg-express.com/

3. PAGINA INICIAL

4. FIRE-FIGHTING
• Enter the fire-fighting space.
• Select the ‘date from’ from the beginning of this year till now.
• Click the numbers of ‘Open case’ to see the detail open cases that need your follow
up

5. FIRE-FIGHTING
• You will see the detail result
• Click the ‘CG-ID’ and the case will automatically changed to in process. Please read
the comments and contact the EPs

6. FIRE-FIGHTING
• Rules for contacts:
• Please generate your NPS Follow up email template! Be polite in
the emails and be clear about the purpose:
• For Promoter:
• Ask what make them satisfied about AIESEC
• Ask for permissions to put their pictures and stories as
good case study in the social media
• For Passive
• Ask what they think AIESEC need to improve
• What AIESEC can do to make other customer satisfied
with their experience
• For Detractor
• Ask what is the problem that troubling them at that time
• What AIESEC can do to fix the problem
• Ask what they think AIESEC need to improve
• What AIESEC can do to make other customer satisfied
with their experience

7. FIRE-FIGHTING
• After contacting the
customers, please fill the
following up forms:
https://podio.com/webfor
ms/2695892/198976 and
put the case in system
into ‘Closed’ status

8. LET’S START TO TAKE CARE OF OUR
QUALITY FROM
GETTING FEEDBACK!!!
If you have any question, please contact:
Janet Zeng
||MC VP Operation & Innovation
||janet.zeng@aiesec.net