This document discusses email etiquette and best practices for both personal and professional communication. It provides tips for keeping email polite, clear, and safe such as using proper grammar, explaining who you are if emailing someone for the first time, being cautious of what personal information you share, and considering that emails exist publicly once sent. The purpose is to help users understand how to communicate effectively and appropriately using email.

1. Email Etiquette Molly Mauer January 8, 2010

3. It is used in personal and professional settings. Email has become a standard form of communication.

5. Keep email communication safe.

6. Keep a polite tone. The purpose of email etiquette:

8. In a personal setting, consider the recipient before using acronyms such as LOL or IDK .Provide clear communication I:

10. Break up long messages with paragraphs or a bulleted list.

12. If you do not know the recipient well, let them know how you got his/her email so they can distinguish it from junk mail.

13. Never ask for personal information such as SSNs, passwords, or account numbers.Email safety I:

15. Give out your email address with caution.Email safety II:

17. Remember that the reader cannot see your facial expressions or hear your tone of voice.

18. In a personal setting, consider using emoticons when appropriate.Keep a polite tone I:

20. Some consider it bad etiquette to send upsetting news, sensitive information, or important announcements via email. Keep a polite tone II:

22. Any Questions?