1. DeviceNow IT Infrastructure Solutions.
DeviceNow provides robust and comprehensive cloud-based IT management solutions for
customers in the areas of IT service management, Asset Management, Availability Management,
Issue management and End-user computing management.
Our Support offering covers a wide range of services on;
• End User Support
• Server Management
• Network Management
• Database & Application Support
• Backup and Restoration
End-User Support
DeviceNow end-user support services focus on reducing your end user operations management
costs while ensuring availability and security of the systems. Our service delivery team works
closely with customer’s teams to ensure the business requirements are met efficiently and
effectively.
Our services for End-User/Desktop management include:
• Remotely managing your desktops via Kaseya SAAS Product
• Troubleshooting
• Security management and patch updates
• Automatic notification of potential problems
• Periodic PC backup
• Asset Management
• Performance reporting
• Schedule Hard Disk De-Fragmentation
• Hard-Disk Free Space Alert

2. .
Server Management
DeviceNow server management service offers support and management services for Microsoft
Server Infrastructure. We bring unique combination of people, process and technology
framework to help organizations optimize the server infrastructure, increase availability, to help
organizations maintain a competitive edge. Some of the key offerings under Server Management
Services are:
• Monitoring and management
• Core Applications & backend server support
• Server efficiency Management
• Virtual Server Maintenance
• Vulnerability management
• Disaster recovery

3. Network Management
The focus of DeviceNow network monitoring services is reduction of your infrastructure
management costs.
Our services include:
Remote Network infrastructure management and support for routers, switches and firewalls,
LAN where network operations include:
• Preventive maintenance
• Automatic Notification for potential network problems
• Network performance and optimization
• Network Health Monitoring
• Firewall Management
We provide customized daily, weekly and monthly reports, including, but not limited to, usage
patterns, error reports, and capacity planning, as per customer’s requirements.
Database & Application Support
Our database administration services cover database administration, implementation,
optimization, support, maintenance and disaster recovery of database systems. Database
performance is monitored to agreed service standards to identify and resolve issues before they
become a problem. We offer MSSQL Server management services addressing a full range of
database support services, including:
1. Health Checks - ensuring that your databases working correctly for optimal performance,
security and disaster recovery.
2. Routine checks includes:
a. System availability
b. Capacity Monitoring.
c. Error Monitoring, analysis and management.
d. Database backup monitoring.
e. System error monitoring.
f. Corrective action for all supported elements
3. System state management

4. a. Perform and monitor maintenance shutdowns
b. Carry out startups and perform system sanity checking
4. Monitor Operating System Capacity.
5. Return the system to normal operating state after a system or service failure.
Backup and Restoration
DeviceNow uses AppAssure tool for backup and recovery services such as:
a. Creation and maintenance of Backup plans and procedures
b. Schedule and Monitor/Perform backups
c. Monitor for backup failures and take corrective actions
d. Data restoration
e Database restoration
f. Remote Storage Management
Partners
We continuously strive to build relationships with technology partners, both product and services
based companies. Our alliances with world-class technology and software companies allow us to
access the latest technologies. This, in turn, enables us to master powerful and new technologies
rapidly, and leverage these technologies to deliver business value to our clients. Find below our
IT Infrastructure Partners;
Kaseya Barracuda