3. Components of a HRM System Recruitment & Selection Labor Relations Pay & Rewards Performance Appraisal & Feedback Training & Development Figure 10.1
13. Selection Tools Background Information Interviews References Paper tests Physical Ability tests Performance tests Selection Figure 10.3
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18. Types of Training Training Development Apprentice- ships On-the-job Training On-the-job Training Needs Assessment Figure 10.4 Classroom Instruction Classroom Instruction Formal Education Varied work experiences
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22. Who Appraises Performance? Supervisors Peers Customers & Clients Subordinates Self Sources of performance appraisals Figure 10.6