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Location based social networks
what are the Location-Based Social Networks ?




                                     Geolocation based social media allows
                                  social networks to connect and coordinate

                                         users with locals and/or events that

                                    match with their interests, enriching the

                                              social networking experience.
LBS GROWTH PILLARS
       Worldwide rise in smartHphones

    @users with access to high 3G+GPS 	
	       networks




        Maturing Social media, coMfor-

    @   table   sharing, posting and

        commenting




        Integration of new platforms with

    @the current social media
        platforms
B					 	
 enefits for
 					
 				
 consumers
WWW




       A                                                 G
             cquire     new     customers:                     row usage: Geo-marketing
             Since many executives look                        enables business to track
             at average acquisition rates                      revenue growth with their
       across the entire subscriber base,                existing customer base, helping to
       some geographies with acquisition                 detect some areas where upsell
       rates lower than average are                      efforts do not work, even though
       neglected. Geo-marketing enables                  they work for similar groups of
       companies to track these areas                    customers in other areas. Geo-
       more efficiently and take necessary               marketing can help to decide
       actions to improve the results for                where to open a shop based on the
       specifically defined areas.                       mobility information of customers
                                                         living there or even support the
                                                         decision of changing the layout to
                                                         appeal to these types of customers
                                              BENEFITS   to spur increased upsell rates



       F                                                 S
           ight churn and retain custom-                       ave money: Geo-marketing
           ers: Places with higher churn                       analytics can help companies
           rates than the average can be                       to minimize their costs as well.
       monitored. Intense local competition     FOR      By understanding usage patterns of
       or dissatisfaction with the in-store              customers down to the neighbour-
       sales experience can be potential                 hood level, companies can invest
       reasons for the higher churn. A com-              in SMS messaging for one group
       pany can focus on these areas, for                within a city and in-store signage for
       example, and may divert the core
       operations of the store from hand-
                                              Business   a particular neighbourhood store.
                                                         In addition, by analysing network
       set sales to retention. It may also               data, a company can see where its
       design more relevant local retention              customers go, and buy billboards
       campaigns rather than a mass one.                 only in places frequently passed by
                                                         its customers.




      Source
e   NGAGEMENT
		PATH



            Geofence    Send coupons and discount offers
        1   Targeting   to consumers via their mobile
                        phones when they are near a
                        participaing store or brand via
                        geofence technology.


     Shop
 2   Experience         Enhance shop experience with
                        mobile store maps apps, QR codes,
                        mobile payments




         3Engagement    Geomarketing strategies must to
                        work easily and efficiently within
                        the existing marketing structure
                        like the CRM/Loyalty program and
                        business needs

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Geomarketing: A CRM booster

  • 2. what are the Location-Based Social Networks ? Geolocation based social media allows social networks to connect and coordinate users with locals and/or events that match with their interests, enriching the social networking experience.
  • 3. LBS GROWTH PILLARS Worldwide rise in smartHphones @users with access to high 3G+GPS networks Maturing Social media, coMfor- @ table sharing, posting and commenting Integration of new platforms with @the current social media platforms
  • 4. B enefits for consumers
  • 5. WWW A G cquire new customers: row usage: Geo-marketing Since many executives look enables business to track at average acquisition rates revenue growth with their across the entire subscriber base, existing customer base, helping to some geographies with acquisition detect some areas where upsell rates lower than average are efforts do not work, even though neglected. Geo-marketing enables they work for similar groups of companies to track these areas customers in other areas. Geo- more efficiently and take necessary marketing can help to decide actions to improve the results for where to open a shop based on the specifically defined areas. mobility information of customers living there or even support the decision of changing the layout to appeal to these types of customers BENEFITS to spur increased upsell rates F S ight churn and retain custom- ave money: Geo-marketing ers: Places with higher churn analytics can help companies rates than the average can be to minimize their costs as well. monitored. Intense local competition FOR By understanding usage patterns of or dissatisfaction with the in-store customers down to the neighbour- sales experience can be potential hood level, companies can invest reasons for the higher churn. A com- in SMS messaging for one group pany can focus on these areas, for within a city and in-store signage for example, and may divert the core operations of the store from hand- Business a particular neighbourhood store. In addition, by analysing network set sales to retention. It may also data, a company can see where its design more relevant local retention customers go, and buy billboards campaigns rather than a mass one. only in places frequently passed by its customers. Source
  • 6. e NGAGEMENT PATH Geofence Send coupons and discount offers 1 Targeting to consumers via their mobile phones when they are near a participaing store or brand via geofence technology. Shop 2 Experience Enhance shop experience with mobile store maps apps, QR codes, mobile payments 3Engagement Geomarketing strategies must to work easily and efficiently within the existing marketing structure like the CRM/Loyalty program and business needs