1. SABAFON Success Story
Strategy and Roles
5/2/2011
Prepared By :
Mohammed Al-Moayed
Prepare By:
Data warehousing & Reporting Manager Mohammed Al-Moayed
SABAFON

2. Objectives
 SABAFON History with BOE
 Why SABAFON decided to move to New BOE version
 SABAFON Before New BOE
 SABAFON After New BOE
 Why the migration from 6.1a to XI 3.1 succeeded
 ROI
 Obstacles
 Conclusion
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3. SABAFON History With BOE
 Business Object started
with SABAFON in 2004
 Version of application
was 6.1a
 This Application was
part of Billing system.
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4. Why BOE XI 3.1
 Restricted License in old version
 New Features
 No Support for old Version.
 To provide Better Services such as:
 Scheduling
 Bring BI to All Business Users
 Creating reports by End users.
 Better visualization by using Xcelsius & Explorer
 Better Administration for BOE
 Utilize Developed Data warehouse
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5. SABAFON before Implementation
 Restricted features
 No scheduling
 No Visualization tools available.
 Increased work load on DWH engineers for on-
demand requests.
 Lack of Information about Administrating BOE
 Many monthly, daily and weekly reports were
generated via Excel files
 All reports were developed by IT engineers
 No auditing reports such as most used reports ….etc
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6. SABAFON before Implementation
 Limited number of user licenses (For example: service
centres users used to share same user)
 Long execution time of reports (15 minutes to hours )
 Data warehouse was not completed
 Average execution time of 50 minutes
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7.  Old Structure of BOE Before Project.
 Billing system is main source from Two Databases (BSCS & PRD).
End users
IT Admins.
10 Most
important
reports
were
executed
BOE
manually Repository
by IT
80% of Reports from Operational 20% of reports from aggregated DB
61 reports were executed
Billing System Billing System Small Aggregated
Logical Standby PRD DB
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8. SABAFON after Implementation
 Better services due to new features
 Generating reports in excel format decreasing to 15%
 Future plans decrease to 0%
 Load on IT Engineers decreased to 30%
 Users licenses were extended
 Xcelsius help department administrators to start
 developing their own Dashboard
 Embed them in BOE
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9. SABAFON after Implementation
 Scheduling help end-users to save time and Improve
performance ( this also improve network Bandwidth)
 Average execution time of reports is now 3 minutes
 More information about end-users
 Checking most report used
 Most used universes
 Checking if end users are effective or not (help us to
evaluate our services we provide to end users)
 Prepaid engineers moved to DWH unit for developing
DWH for Prepaid
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10. Statistics
Source of Reports after Source of Reports
Project Before Project
Reports from DWH Reports Operational DB
Reports based Operational DB Reports Aggregated DB
20% 20%
80% 80%
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11. Statistics
Load in IT Percentage Other Tasks Out of
Other Tasks Out of Reports from Reports from BOE
BOE
 Extending data
Remaining Tasks belongs to
reports out of DWH & BOE warehousing Development
 Implementation of New
30% applications such as Data
Integrator & Meta Data
70%
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12. On Demand Request Status
One Demand request – PostPaid
52 51
36
31 Part of 2011 & expected number of requests in 2011.
26
17 13
7 6 9 5 5 5 5
4 4 4 4 4 3 3 2 2 1
May-
May-
Jul-
Sep-
Jul-
Sep-
Jan-
Nov-
Jan-
Nov-
Mar-
Mar-
10
11
10
11
10
11
10
10
11
11
10
11
One Demand request – Prepaid
Part of 2011 & Expected number of request in 2011
60 55 56
30
20 15 10 8 7 5 4 4
11Jan- 11Feb- 11Mar- 11Apr- 11May- 11Jun- 11Jul- 11Aug- 11Sep- 11Oct- 11Nov- 11Dec-
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13. Sample of auditing reports.
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14. Sample of Dashboards.
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15. Sample of Polestar Information
Space
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16.  New Structure of BOE After Implementation.
 Data warehouse is main source O f Reports.
Dept. Admin.
IT Admins. End users
h
BOE SERVER Mobile SERVER
Development BOE SERVER
Production
80% of Reports from DWH Only 20 % of Reports from Operational
BOE AUD.
BOE REP.
Billing System Billing System
PRD Logical Standby
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17. Why the project succeeded
 Data Warehouse concept
 Management Support
 DWH Team support
 Training our end users, Department Administrator &
DWH team
 Working with Implementer as one team
 Using SAP AGS for solution support
 Department Administrator activities & support
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18. BOE Licenses.
Existing License Status
Existing License Used License
215
160
16 20 34 15
10 5 10 12 5 5 12 1
Web Intelligence Web Intelligence Xcelsius Enterprise Xcelsius Viewing Live Office Polestar Mobile
Viewing
Expected used License By End of 2011
Existing License Expected License
215 200
20 34 20
16 16 16 12 12 15 12 12 5
Web Intelligence Web Intelligence Xcelsius Enterprise Xcelsius Viewing Live Office Polestar Mobile
Viewing
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19. ROI
 New BOE help Saving 30% of staff cost
 New BOE help our customers to
 Reach information faster
 Take faster decisions (Saved 50% of decision makers
time)
 Within three years I think SABAFON will get the ROI
as long as we are in the same progress
 This project lead to save 50% of the project overtime
spent on extending our Data warehouse
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20. Obstacles
 Many new Tools implemented
 Web Intelligence
 Xcelsius
 Live Office
 Polestar
 Mobile
 Change Resistance
 Budget Constraints
 Decentralized Reporting Biasing
 Lack of advance experienced engineers in dashboard
development
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21. Conclusion
 Bring BI to most Business Users was achieved
 Department Administrator are now able to generate
most reports from BOE
 New benefits for end users:
 Fast access to information
 Scheduling and other features started to be utilized
 Saving staff cost.
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22. Conclusion
 Load in DWH – Engineers to generate reports is
decreasing
 Change in report execution time:
 Fast Report generation
 Increased end user satisfaction
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23. ?
Mohammed.Al-Moayed@sabafon.com.ye
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