1. Accel Frontline Services Limited ( An ACCEL Group Company) Presented by Manoj Kumar Manager-Marketing [email_address]  : 9818908097

4. Group Companies Accel Frontline Limited A joint venture with BT Group PLC IT Infrastructure Services, Software Services, Managed Services Accel Transmatic Limited Customer Interface Solutions, Multifunction kiosks, Queue Management System Accel IT Resources Limited IT Outsourcing, Staffing, Consulting, Training in IT Infrastructure, Embedded System design, 2D & 3D Animation

5. Accel Frontline Services Limited Warranty Management, Test & Repair, Tech Help Desk Services Accel Systems Group A US HQ IT Services Company Accel Media Ventures Limited A Media Production & Distribution Company:3 D Animation, Visual Effects, Motion Capture Group Companies Accel Charities Foundation A vehicle for Accel Limited’s Corporate Social Responsibility initiatives. The foundation focuses on education, rural development & geriatric care. Accel Charities Foundation

7. An Overview Accel Frontline Services Limited

8. Strong Corporate governance with eminent team of Directors K R Chandrashekaran Director & CFO Chartered Accountant Previous Exp. (Harita Fin.HCL, ACC Babcock) R Ganesh Director & Head of Business Operations A co-founder of Accel and a Computer Hardware Technologist with over 20 years. He began his career in MRF, and worked in HCL before co-founding Accel N R Panicker Founder, Chairman & Managing Director B Tech Electronics & Comm. Engineering Top 10 Influencers in Indian IT (DQ 2005)

9. Vision To become one of the Global’s most respected IT/Telecom/Storage/Memory/CE Services companies Mission & Commitment We strive to be the strategic after-market services partner of choice and are committed to serving our customers by anticipating their needs and giving our best-in-class solutions to help them achieve their business goals.

10. Customer care and delight Pursuit of excellence through Quality Highest level of Integrity Respect for the Individual Optimum Value Proposition We Value

12. Test and Repair Services Technical Help Desk Services Warranty Management Solutions Service Offerings RMA Creation and Management Reverse Logistic Support Inventory Management Imports and Re-Exports Management Authorised Scrapping RTB & On Site Repair Services Component Level Repairs BGA Rework & Re-balling IC Programming Refurbishment Call Center with CRM L1 & L2 Tech Support Managed Services Outsourced Training (Tech & Soft-skills Training)

13. Wide Range of Products Supported

24. Western India-Mumbai Regions Northern India-New Delhi Eastern India-Kolkata Kerala/ TN-Chennai Karnataka/ AP -Bangalore H.O Chennai

26. ACCEL Service Network Regional Outlook 600 Service Centers across India addressing 475 cities Region Centers Cities North 221 170 East 82 61 South 224 174 West 96 70 TOTAL 623 475 01 Central Helpdesk Centre 09 L4 BGA Repair Centres 15 Warehouses / Distribution Hubs 43 Own Centres 600 Partner Centres

28. Service Infrastructure – L1 & L2 view

31. Service Infrastructure – L4 View

32. Service Infrastructure – L4 View

33. Biker pick-up & Service on wheels Service provided in metro locations Extended services for Distributors, Key Retailers Increases brand loyalty & sales Extended Services E-shopping http://e-shopping.accelwms.in For Customers / re-sellers / ASPs For sales promotion of accessories & spares Increases brand loyalty & sales

35. Summary: Nationwide network State-of-the-art facilities Well established operations Expertise and experience across technologies Comprehensive service portfolio With Accel you are assured of the country’s most experienced warranty management team working as your own customer support interface

36. Thank You !